I used the drive thru on 4/2/25. There was only 1 person in line in front of me. It took 10 minutes to take care of the first car. It took another 7 minutes for me. 17 minutes to received food that was actually cold. Not warm, like it had cooled off, but actually cold all the way through. The place seemed to be short staffed, I saw 2 girls behind the counter, none of them spoke to me about the wait or anything. They opened the window for payment, then for food ,no comments about the wait time or anything. They seemed overwhelmed and were transferring food from one bag to another and putting bags in what look like a holding location for orders, maybe door dash, I don't know. This was a second chance to a previous not so great visit. This was the last visit for me. Management is unaware and disconnected or just doesn't care.
Atmosphere: 1
Food: 1
Service: 1
Jasmine Wood
They don't listen
Parking: 6
Atmosphere: 1
Food: 1
Recommended dishes: Fries
treehuncher
Waited in line for 40 minutes and no one answered. How on earth is that even acceptable to any degree? We had a sick kid in the car and wanted something quick after a long day. Shame on you.
Brennan Bonner
This place has gone down tremendously. I started in the drive thru. They acted like they didn't understand the Bonus Jack menu. So I called them and spoke to the manger on duty. She explained that this wasn't her store and said I could come in and pay for my order that she had already put in. 30 minutes later they finally had my food ready but I had to beg for a drink holder. That was the last straw. I glanced at my receipt because I was undoubtedly going to contact corporate, and noticed that they had overcharged me. I asked for the manager who refunded the charge, but kept the receipt. I hope you're able to pull up the incident so the young females who were supposed to serve me are disciplined or properly trained. I know good help is hard to find, but this was exceptionally terrible.
Food: 1
Service: 1
Richard Beck
I ordered eight minutes ago and there are three people in front of me and the line still hasn’t moved. Never again. This isn’t fast food. This is the slowest drive through food possible
Jonathan Cover
Went there on 10/14 around 9pm with my two children. I asked for 3 of the 5.99 combos double not triple. I paid $23.74. When order came up I was given 3 small burgers when I asked for drinks and fries I was told I didn't know you wanted the combo. Then the cashier was extremely rude when I said ok I will just take my money back then. She starred pacing and talking loud about that is not what I said. For one if she would have been paying attention to what I was saying instead of the guy behind her cooking she would have know what I was talking about. All I said was that my exact words were I would like the $6 combos double one regular two plain. She continued to pace and mumble ignorant things because I reused to pay the same price for 3 little burgers then 3 combos. As I am walking out the building she proceeds to yell go get a job you won't be broke. Yes I lost my patience at that point. I work full time and so does my spouse. Why would I pay the same price for a burger instead of a full combo. Terrible experience and it looks like the did the return to my account and then charged me again. I will be calling the store manger tomorrow to make sure I am getting that back.
Atmosphere: 1
Service: 1
joseph hagood
Took forever nothing special was barely warm price was a bit extreme but it's
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Burger, Sandwich
Jose Vazquez
Absolutely polite and quick. One of the nicest I’ve been to.
Literally order no bread or sause due to allergies was very specific, got to work buns and all , tryed to call no answer. Frustrated but not sure they understand customer service
Expedient, friendly staff. Food was actually brought to our table and the staff were nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Tiny Tacos
Julian S
Slightly better than the last time visited. Still not the quality I became accustomed to from the 90's.
Atmosphere: 3
Food: 3
Service: 4
Maggie Rice Stanley
We order on the app and went to pick up. I ordered a pretty obscure menu item (teriyaki bowl) and when we pulled up to the window we were greeted by a very pleasant and apologetic associate. I wish I had caught her name, she really went above and beyond. They were out of the item and the app had not updated properly. She explained calmly and asked if I would like something else. I asked for a wrap and she ended up giving us 2 to ensure I had enough food. She brought everything out to the car and again was so pleasant and apologetic that the order hadn’t gone perfectly. It’s easy to get things right, it’s above and beyond to be so pleasant, communicative and an accommodating when something isn’t perfect. If she isn’t the manager, I hope she is soon! Thank you!
Food: 5
Service: 5
g lujan
I wanted to order and a rude lady came out and said place was closed when it’s 24/7
I used the drive thru on 4/2/25. There was only 1 person in line in front of me. It took 10 minutes to take care of the first car. It took another 7 minutes for me. 17 minutes to received food that was actually cold. Not warm, like it had cooled off, but actually cold all the way through. The place seemed to be short staffed, I saw 2 girls behind the counter, none of them spoke to me about the wait or anything. They opened the window for payment, then for food ,no comments about the wait time or anything. They seemed overwhelmed and were transferring food from one bag to another and putting bags in what look like a holding location for orders, maybe door dash, I don't know. This was a second chance to a previous not so great visit. This was the last visit for me. Management is unaware and disconnected or just doesn't care.
Atmosphere: 1
Food: 1
Service: 1
They don't listen
Parking: 6
Atmosphere: 1
Food: 1
Recommended dishes: Fries
Waited in line for 40 minutes and no one answered. How on earth is that even acceptable to any degree? We had a sick kid in the car and wanted something quick after a long day. Shame on you.
This place has gone down tremendously. I started in the drive thru. They acted like they didn't understand the Bonus Jack menu. So I called them and spoke to the manger on duty. She explained that this wasn't her store and said I could come in and pay for my order that she had already put in. 30 minutes later they finally had my food ready but I had to beg for a drink holder. That was the last straw. I glanced at my receipt because I was undoubtedly going to contact corporate, and noticed that they had overcharged me. I asked for the manager who refunded the charge, but kept the receipt. I hope you're able to pull up the incident so the young females who were supposed to serve me are disciplined or properly trained. I know good help is hard to find, but this was exceptionally terrible.
Food: 1
Service: 1
I ordered eight minutes ago and there are three people in front of me and the line still hasn’t moved. Never again. This isn’t fast food. This is the slowest drive through food possible
Went there on 10/14 around 9pm with my two children. I asked for 3 of the 5.99 combos double not triple. I paid $23.74. When order came up I was given 3 small burgers when I asked for drinks and fries I was told I didn't know you wanted the combo. Then the cashier was extremely rude when I said ok I will just take my money back then. She starred pacing and talking loud about that is not what I said. For one if she would have been paying attention to what I was saying instead of the guy behind her cooking she would have know what I was talking about. All I said was that my exact words were I would like the $6 combos double one regular two plain. She continued to pace and mumble ignorant things because I reused to pay the same price for 3 little burgers then 3 combos. As I am walking out the building she proceeds to yell go get a job you won't be broke. Yes I lost my patience at that point. I work full time and so does my spouse. Why would I pay the same price for a burger instead of a full combo. Terrible experience and it looks like the did the return to my account and then charged me again. I will be calling the store manger tomorrow to make sure I am getting that back.
Atmosphere: 1
Service: 1
Took forever nothing special was barely warm price was a bit extreme but it's
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Burger, Sandwich
Absolutely polite and quick. One of the nicest I’ve been to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Onion Rings, Breakfast Sandwich, Tiny Tacos
Tacos are great with Fried
onion rings. Soda to go.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Onion Rings
Literally order no bread or sause due to allergies was very specific, got to work buns and all , tryed to call no answer. Frustrated but not sure they understand customer service
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger
Expedient, friendly staff. Food was actually brought to our table and the staff were nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Tiny Tacos
Slightly better than the last time visited. Still not the quality I became accustomed to from the 90's.
Atmosphere: 3
Food: 3
Service: 4
We order on the app and went to pick up. I ordered a pretty obscure menu item (teriyaki bowl) and when we pulled up to the window we were greeted by a very pleasant and apologetic associate. I wish I had caught her name, she really went above and beyond. They were out of the item and the app had not updated properly. She explained calmly and asked if I would like something else. I asked for a wrap and she ended up giving us 2 to ensure I had enough food. She brought everything out to the car and again was so pleasant and apologetic that the order hadn’t gone perfectly. It’s easy to get things right, it’s above and beyond to be so pleasant, communicative and an accommodating when something isn’t perfect. If she isn’t the manager, I hope she is soon! Thank you!
Food: 5
Service: 5
I wanted to order and a rude lady came out and said place was closed when it’s 24/7
Atmosphere: 1
Service: 1
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