This location is ridiculous and the night manager should be fired. I came by on 11/12 for an online order and they told me the system was down and have yet to refund me my money, Now today 11/18, they tell me my order is going to be a 30 minute wait because they have to thaw out buns. How poor does leadership have to be to let a HAMBURGER RESTAURANT run out of buns? Every location this franchisee owns is awful. Including Johnson road and pontoon beach location. Save your money or go to a different fast food chain.
Atmosphere: 1
Food: 1
Service: 1
Stephen Spink
All of the staff are friendly. Food is served hot and lobby is always clean.
Atmosphere: 5
Food: 5
Service: 5
Angela
I ordered a buffalo ranch combo tonight and it was dry as hell no sauce bread was damn near burnt jus a broke piece of bacon and nothing more yall need ro do better
Atmosphere: 1
Food: 1
Service: 1
Ingrid Scott
Love this place. Workers are so kind.
Atmosphere: 5
Food: 5
Service: 5
Brendan Rayburn
Went in the A/C was set t0 55 atleast, ordered food waited for 25 minutes before we even saw our food they missed a snack wrap and neither of our drinks were correct or had ice. Multiple people waiting to be helped locked eyes with the staff and they just kept waddling around.
Atmosphere: 1
Food: 1
Service: 1
Jacob Nichols
Food nasty and old mc flurry not blended when I said something to her about it she had an attitude.
Terry Bennett
Ordered on my app and gave them plenty of time to get it ready but still had to wait for it for a while. The order was correct though.
Atmosphere: 2
Food: 4
Service: 3
Tiffany Hull
The place stinks literally, customers cant get help for shit, standing in line forever. They havent taken any orders
Atmosphere: 1
Food: 1
Service: 1
Rebecca Bernstein
I had ordered a quarter pounder with cheese at the mcdonalds on Madison ave in Granite city, and it was not done at all, it was red all through the burger. I fed it to the cats that live outside.
I put in an online order via the app at 9:21 pm. It is now 9:51 pm and I haven't seen any movement in the drive through while I seen 4 different employees in the drive through window playing and having a great time. This is unacceptable by any standard. I will be calling management in the morning.
Atmosphere: 1
Food: 2
Service: 1
Stacy Graham
This place is a joke. Sitting in line almost 20 minutes for a damn burger and 2 sodas.
Atmosphere: 1
Food: 1
Service: 1
Debbie Mayes
Mcdonalds.always good .
Food: 4
Service: 3
Amy Pyatt
Everything was fresh and hot. Thanks guys!!
Atmosphere: 5
Food: 5
Service: 5
Carl T
Rude!!! And seems to take a long time to fulfill your order notice staff playing around and not focusing on the customer and their order. Don’t waste your time going to this McDonald’s
Kinda good !
Atmosphere: 4
Food: 5
Service: 3
This location is ridiculous and the night manager should be fired. I came by on 11/12 for an online order and they told me the system was down and have yet to refund me my money, Now today 11/18, they tell me my order is going to be a 30 minute wait because they have to thaw out buns. How poor does leadership have to be to let a HAMBURGER RESTAURANT run out of buns? Every location this franchisee owns is awful. Including Johnson road and pontoon beach location. Save your money or go to a different fast food chain.
Atmosphere: 1
Food: 1
Service: 1
All of the staff are friendly. Food is served hot and lobby is always clean.
Atmosphere: 5
Food: 5
Service: 5
I ordered a buffalo ranch combo tonight and it was dry as hell no sauce bread was damn near burnt jus a broke piece of bacon and nothing more yall need ro do better
Atmosphere: 1
Food: 1
Service: 1
Love this place. Workers are so kind.
Atmosphere: 5
Food: 5
Service: 5
Went in the A/C was set t0 55 atleast, ordered food waited for 25 minutes before we even saw our food they missed a snack wrap and neither of our drinks were correct or had ice. Multiple people waiting to be helped locked eyes with the staff and they just kept waddling around.
Atmosphere: 1
Food: 1
Service: 1
Food nasty and old mc flurry not blended when I said something to her about it she had an attitude.
Ordered on my app and gave them plenty of time to get it ready but still had to wait for it for a while. The order was correct though.
Atmosphere: 2
Food: 4
Service: 3
The place stinks literally, customers cant get help for shit, standing in line forever. They havent taken any orders
Atmosphere: 1
Food: 1
Service: 1
I had ordered a quarter pounder with cheese at the mcdonalds on Madison ave in Granite city, and it was not done at all, it was red all through the burger. I fed it to the cats that live outside.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
I put in an online order via the app at 9:21 pm. It is now 9:51 pm and I haven't seen any movement in the drive through while I seen 4 different employees in the drive through window playing and having a great time. This is unacceptable by any standard. I will be calling management in the morning.
Atmosphere: 1
Food: 2
Service: 1
This place is a joke. Sitting in line almost 20 minutes for a damn burger and 2 sodas.
Atmosphere: 1
Food: 1
Service: 1
Mcdonalds.always good .
Food: 4
Service: 3
Everything was fresh and hot. Thanks guys!!
Atmosphere: 5
Food: 5
Service: 5
Rude!!! And seems to take a long time to fulfill your order notice staff playing around and not focusing on the customer and their order. Don’t waste your time going to this McDonald’s
Atmosphere: 1
Food: 3
Service: 1
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