This Popeyes was FILTHY. It was clear no one has done the lobby ALL day. Floor sticky, no napkins, no condiments, floor definitely has not been mopped.The glass at the front with the register hasn't been wiped off in Months. Staff on their phones, talking to each other. The Mac and cheese was old and stale. We ordered a 6 piece hot and spicy wings and a 6 piece Parmesan ...some of the wings were old and some of the chicken under the skin was orange. Fries were good though. They didn't have ranch or blacken chicken but everyone was surely standing around doing nothing or talking instead of wiping Anything down. We ended up throwing away half the chicken. Bathroom clearly has not been cleaned since the store was opened. My meal came to $28.10 and I definitely just wasted $28 dollars. I'm not from Hammond, just stopping through and will Never stop here again.This is what happens when you have kids working and poor management.
Atmosphere: 1
Food: 1
Service: 1
Tamekia Williams
While pulling up in drive through. I noticed that the floor and all behind the counter look Immaculately clean. I told our order taker which I must say had the best customer service etiquette. I've seen in a long time. I'm from Chicago and I think this has just become my new restaurant when I want some Popeyes Chicken it will be worth the drive for the experience I received on April 17,2024
Atmosphere: 5
Food: 5
Service: 5
Roosevelt Williams
Had no problems, chicken was delicious and hot used the drive thru
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Red Beans & Rice
Jason Kresich
This is the only fast food place I’ve ever tried multiple times and they’ve been dissatisfying each time. They have 1 drive thru lane, and when there is a line of more than one vehicle, expect to wait longer than you would believe. Today, for example, 1 vehicle ahead of me in line, it was over 10 minutes before they had taken their order. Then I was waiting at the spot to give my order but no one asked for another 10+ minutes before taking my order.After trying them a dozen different times, it’s proved to me no one should go there. No matter the time of day or what I’m ordering, they’re always out of chicken. Who’s ever heard of a chicken restaurant running out of CHICKEN all the time? Today, I was going to order wings and a couple chicken sandwiches. I was told no sandwiches, they’re out of chicken. Then I asked for nuggets since that seemed easy enough, but they said they’re out of that chicken too! Then the person taking the order tells me basically they only have wings and tenders left, and I’d have to wait for the wings 15 minutes. To be perfectly clear, this place made me wait 20+ minutes to take my order, then waste my time trying to order when they have almost nothing and waste even more time, then I have to wait another 15 minutes so a “fast food” restaurant can make it. It was around 6:30 pm when this happened. There was no dinner rush anymore. Only 1 car ahead of mine. And no wonder when they have nothing.Be clear this is not a one-off with them. I live close by and have tried it multiple times, just to give them another chance, over the last few years, and it’s gotten even worse each time.
Atmosphere: 1
Food: 1
Service: 1
Robert Nunez
Ashanti (hope I spelled it right) is the best!
Atmosphere: 5
Food: 5
Service: 5
Lance Fager
Raw chicken, soggy fries, help had an attitude, literally didn't even eat any of it, nasty
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Large Cajun Fries, Chicken Sandwich
Okinawan Shorin Ryu
No sauce on honey BBQ wings
Atmosphere: 1
Food: 1
Service: 1
Brandon K
It says they are open but of course they are not. They never have to much of nothing here at least that’s what they tell customers. The workers come off very lazy
Atmosphere: 2
Food: 3
Service: 1
Nick
Waited 10 minutes to place an order and then the drive thru person Couldn't understand what a Number 3# was.. just close the doors if you cannot hire competent people 10 min wait? I can deal with high prices but not incompetent workers too , if you don't mind unhelpful workers come here, otherwise run... they are not here to be "customer service employees " may as we have computers take orders because these people can't even take a simple order.
Atmosphere: 1
Food: 1
Service: 1
Charles King
Tenders was on point....Mac was flame...fries was fresh....biscuits was ok....keep up the good work...
Every time I go here they say they don’t got nothing much, Just two items they said and No drink or nothing.
Atmosphere: 3
Food: 1
Service: 2
B_Face773
I rarely order chicken w/bone so I order tenders and half of the time "this location" never has tenders ready they need to be "dropped" or they just don't have any at all. The driver thru at times can have long lines and it can be abit of a wait before they even take your order,be patient! I will say though the food is always on point , the biscuits aren't as good like years ago. Tenders are now adays are even more money than chicken, 12 pieces will run you upwards of $35.00+. Yikes!! Popeyes is better than KFC.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Mashed Potatoes
N'Digo Figures
I wish I can give a negative star! Literally Every single time I have ordered from here my order is wrong or there is a problem. This is the only Popeyes close to me so I have to order from here but this the last straw. They give your what ever order they want to give you and you will be waiting for a long time to receive it. They don’t like giving refunds ! Do not go to this Popeyes unles u wanna waste your money and or if you want a specific order because they are not going to give you the right item
Food: 1
Service: 1
rugoodenough TM
Ashanti was very helpful very good
Atmosphere: 5
Service: 5
David Medina
Karen deserves a raise at this location, she makes sure that every customer gets taken care of and always has a great attitude.
This Popeyes was FILTHY. It was clear no one has done the lobby ALL day. Floor sticky, no napkins, no condiments, floor definitely has not been mopped.The glass at the front with the register hasn't been wiped off in Months. Staff on their phones, talking to each other. The Mac and cheese was old and stale. We ordered a 6 piece hot and spicy wings and a 6 piece Parmesan ...some of the wings were old and some of the chicken under the skin was orange. Fries were good though. They didn't have ranch or blacken chicken but everyone was surely standing around doing nothing or talking instead of wiping Anything down. We ended up throwing away half the chicken. Bathroom clearly has not been cleaned since the store was opened. My meal came to $28.10 and I definitely just wasted $28 dollars. I'm not from Hammond, just stopping through and will Never stop here again.This is what happens when you have kids working and poor management.
Atmosphere: 1
Food: 1
Service: 1
While pulling up in drive through. I noticed that the floor and all behind the counter look Immaculately clean. I told our order taker which I must say had the best customer service etiquette. I've seen in a long time. I'm from Chicago and I think this has just become my new restaurant when I want some Popeyes Chicken it will be worth the drive for the experience I received on April 17,2024
Atmosphere: 5
Food: 5
Service: 5
Had no problems, chicken was delicious and hot used the drive thru
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Red Beans & Rice
This is the only fast food place I’ve ever tried multiple times and they’ve been dissatisfying each time. They have 1 drive thru lane, and when there is a line of more than one vehicle, expect to wait longer than you would believe. Today, for example, 1 vehicle ahead of me in line, it was over 10 minutes before they had taken their order. Then I was waiting at the spot to give my order but no one asked for another 10+ minutes before taking my order.After trying them a dozen different times, it’s proved to me no one should go there. No matter the time of day or what I’m ordering, they’re always out of chicken. Who’s ever heard of a chicken restaurant running out of CHICKEN all the time? Today, I was going to order wings and a couple chicken sandwiches. I was told no sandwiches, they’re out of chicken. Then I asked for nuggets since that seemed easy enough, but they said they’re out of that chicken too! Then the person taking the order tells me basically they only have wings and tenders left, and I’d have to wait for the wings 15 minutes. To be perfectly clear, this place made me wait 20+ minutes to take my order, then waste my time trying to order when they have almost nothing and waste even more time, then I have to wait another 15 minutes so a “fast food” restaurant can make it. It was around 6:30 pm when this happened. There was no dinner rush anymore. Only 1 car ahead of mine. And no wonder when they have nothing.Be clear this is not a one-off with them. I live close by and have tried it multiple times, just to give them another chance, over the last few years, and it’s gotten even worse each time.
Atmosphere: 1
Food: 1
Service: 1
Ashanti (hope I spelled it right) is the best!
Atmosphere: 5
Food: 5
Service: 5
Raw chicken, soggy fries, help had an attitude, literally didn't even eat any of it, nasty
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Large Cajun Fries, Chicken Sandwich
No sauce on honey BBQ wings
Atmosphere: 1
Food: 1
Service: 1
It says they are open but of course they are not. They never have to much of nothing here at least that’s what they tell customers. The workers come off very lazy
Atmosphere: 2
Food: 3
Service: 1
Waited 10 minutes to place an order and then the drive thru person Couldn't understand what a Number 3# was.. just close the doors if you cannot hire competent people 10 min wait? I can deal with high prices but not incompetent workers too , if you don't mind unhelpful workers come here, otherwise run... they are not here to be "customer service employees " may as we have computers take orders because these people can't even take a simple order.
Atmosphere: 1
Food: 1
Service: 1
Tenders was on point....Mac was flame...fries was fresh....biscuits was ok....keep up the good work...
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Every time I go here they say they don’t got nothing much, Just two items they said and No drink or nothing.
Atmosphere: 3
Food: 1
Service: 2
I rarely order chicken w/bone so I order tenders and half of the time "this location" never has tenders ready they need to be "dropped" or they just don't have any at all. The driver thru at times can have long lines and it can be abit of a wait before they even take your order,be patient! I will say though the food is always on point , the biscuits aren't as good like years ago. Tenders are now adays are even more money than chicken, 12 pieces will run you upwards of $35.00+. Yikes!! Popeyes is better than KFC.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Mashed Potatoes
I wish I can give a negative star! Literally Every single time I have ordered from here my order is wrong or there is a problem. This is the only Popeyes close to me so I have to order from here but this the last straw. They give your what ever order they want to give you and you will be waiting for a long time to receive it. They don’t like giving refunds ! Do not go to this Popeyes unles u wanna waste your money and or if you want a specific order because they are not going to give you the right item
Food: 1
Service: 1
Ashanti was very helpful very good
Atmosphere: 5
Service: 5
Karen deserves a raise at this location, she makes sure that every customer gets taken care of and always has a great attitude.
Atmosphere: 5
Food: 5
Service: 5