Excessive Wait Time: 15 minutes for an order in a drive-thru is significantly long. Incorrect Order/Inventory: Charging for an item they didn't have. Failure to Issue Refund: Neglecting to provide a refund for an item not received. Lack of Communication: Not answering the phone is unprofessional and prevents one from resolving the issue and issuing a refund.
Atmosphere: 1
Food: 1
Service: 1
Deanndra Mckenzie
My gosh I ordered a waffle cone with eggnog and I had already started to eat it when I realized that there was slime pieces in the ice cream.
Atmosphere: 1
Food: 1
Service: 1
hso 774
They let you stand there for about 10 to 15 Minutes, staring at you while they do nothing before they decide to take you’re order and then they take about another 30 minutes. Just to make your food and once they give you the food it’s always horrible I don’t understand how they can always burn hashbrowns, and still give them to you cold
Atmosphere: 1
Food: 1
Service: 1
Glenn Hooper
I just ordered three drinks, two of them were incorrect. Ordered two sandwiches and hash browns, the hash browns were cold and chewy. One of the two sandwiches didn't have bacon on it. And our dreams weren't fill to the top like a normal drink. There is about a half inch to an inch missing from each cup. Every time we choose this location they're too busy talking to each other than actually trying to get the order right even after I repeated it twice and they said it back correct
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Bacon Egg and Cheese
Chixago Xoxo
Kiddy scoop for a single full scoop costing $4.51.. not fair.
Desy Perez
This place is a mess they take for ever to take your order when i asked for a simple ice coffee with vanilla they said they had no vanilla An i know it’s a busy location so i just asked for Smile ice coffee when the barista handed me My drink it tasted like sugar water with a hint of coffee definitely was very upset if i could give 0 stars i would
Atmosphere: 1
Food: 1
Service: 1
Meesum Hussain
Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Tatiana mora
Kevin is a great manager
Atmosphere: 5
Food: 5
Service: 5
Maryland Rojas
Excellent place and lately it is clean, Kevin is very friendly and always has a good attitude, we enjoy being in this place with my friends.
Currently my favorite it's close, convenient, and I always leave satisfied. I love going after work or before a long drive. I would not recommend going if in a rush, other than that I have no complaints. :)
Atmosphere: 5
Food: 3
Service: 4
Caitlyn Keatts
no issue for the food however I placed a mobile order for pick up at 3:30 when I arrive to the drive-through there were three cars ahead of me, which is no big deal. It took 30 minutes for those cars to move through the drive-through enough for me to be able to tell the person that the window that I was picking up my order. I was told to pull off to the side and wait an additional 25 minutes as my items were walked out to me one by one. seven cars were served from behind me in the drive-through before I was even given my first drink. It has been an additional 10 minutes since then to receive the second drink.
Atmosphere: 1
Food: 3
Service: 1
Amna Masood
Ordered iced coffee and its just water and drip coffee. no milk or sugar
Excessive Wait Time: 15 minutes for an order in a drive-thru is significantly long.
Incorrect Order/Inventory: Charging for an item they didn't have.
Failure to Issue Refund: Neglecting to provide a refund for an item not received.
Lack of Communication: Not answering the phone is unprofessional and prevents one from resolving the issue and issuing a refund.
Atmosphere: 1
Food: 1
Service: 1
My gosh I ordered a waffle cone with eggnog and I had already started to eat it when I realized that there was slime pieces in the ice cream.
Atmosphere: 1
Food: 1
Service: 1
They let you stand there for about 10 to 15 Minutes, staring at you while they do nothing before they decide to take you’re order and then they take about another 30 minutes. Just to make your food and once they give you the food it’s always horrible I don’t understand how they can always burn hashbrowns, and still give them to you cold
Atmosphere: 1
Food: 1
Service: 1
I just ordered three drinks, two of them were incorrect. Ordered two sandwiches and hash browns, the hash browns were cold and chewy. One of the two sandwiches didn't have bacon on it. And our dreams weren't fill to the top like a normal drink. There is about a half inch to an inch missing from each cup. Every time we choose this location they're too busy talking to each other than actually trying to get the order right even after I repeated it twice and they said it back correct
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Bacon Egg and Cheese
Kiddy scoop for a single full scoop costing $4.51.. not fair.
This place is a mess they take for ever to take your order when i asked for a simple ice coffee with vanilla they said they had no vanilla
An i know it’s a busy location so i just asked for Smile ice coffee when the barista handed me
My drink it tasted like sugar water with a hint of coffee definitely was very upset if i could give 0 stars i would
Atmosphere: 1
Food: 1
Service: 1
Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Kevin is a great manager
Atmosphere: 5
Food: 5
Service: 5
Excellent place and lately it is clean, Kevin is very friendly and always has a good attitude, we enjoy being in this place with my friends.
Parking: Free parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
They are the best
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I love this people
Atmosphere: 5
Food: 5
Service: 5
Currently my favorite it's close, convenient, and I always leave satisfied. I love going after work or before a long drive. I would not recommend going if in a rush, other than that I have no complaints. :)
Atmosphere: 5
Food: 3
Service: 4
no issue for the food however I placed a mobile order for pick up at 3:30 when I arrive to the drive-through there were three cars ahead of me, which is no big deal. It took 30 minutes for those cars to move through the drive-through enough for me to be able to tell the person that the window that I was picking up my order. I was told to pull off to the side and wait an additional 25 minutes as my items were walked out to me one by one. seven cars were served from behind me in the drive-through before I was even given my first drink. It has been an additional 10 minutes since then to receive the second drink.
Atmosphere: 1
Food: 3
Service: 1
Ordered iced coffee and its just water and drip coffee. no milk or sugar
Atmosphere: 1
Food: 1
Service: 1
It's much better now
Atmosphere: 5
Food: 5
Service: 5
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