Crazy guest screaming at the manager today and they all handled the interaction with grace. Have to give the team kudos for being professional and friendly. Even when the general public is terrible. Great job!
Atmosphere: 5
Food: 5
Service: 5
Deanne Pipitone
This is my favorite Starbucks location. I stop there almost every morning. My dogs love getting to come along for their pup cups. The baristas all treat me so well, remembering my name, helping me with the app, and are all so fast and efficient. Anand, Dom, and everyone else at this location are just so friendly, warm and helpful. Always smiling and upbeat, which is really rare in the service industry these days. Dealing with customers is tough but they never show it. The drinks and food are always correct and always consistent. If I had my own business I would want to steal all of their employees! I am so lucky to live so close to this location but I would be willing to travel further for them!
Atmosphere: 5
Food: 5
Service: 5
Michael Bresolin
The staff at this location are outstanding!
Atmosphere: 5
Food: 5
Service: 5
Adam
Why do all Starbucks have such rude employees? This location is just as bad as the Roselle Starbucks. I wanted to cancel my order due to girl with blonde hair being extremely rude.
Jaysin // Eo7 Media
Over the years I have found that Starbucks tends to hire exceedingly good people. Not just good workers, not just good at what they do, genuinely good people. This cannot be more expressed and more acknowledged than when I walked into the Hanover Park location on lake Street today. After asking the cashier how her day was going, I was greeted with such a genuine human and beautiful engagement that made me feel like not only was I welcome there, but that the business as a whole, her management, the brand, truly gives a damn about human experience.
Not sure if this is going to show up or not, as I hit post too early, but I wanted to go back and make sure I added more. You never know how someone's day is going, and what little thing you do truly makes a difference in their lives. And those staged fake experiences where businesses tell their employees that they have to be this plastic perfect representation always leaves a bad taste of my mouth.
But quite literally, all three of the amazing crew at the Hanover Park location we're not only genuine good people, but they lit my day up like a firework. Having that moment I think fondly not just about this store's location, but also the brand overall. And while people may say negative things about Starbucks and the coffee, I don't care, because I keep meeting the best people around here.
And hanover parks crew is absolutely no exception. Thank you so much for making my day and the best meal I've had in two days
Atmosphere: 5
Food: 5
Service: 5
Vianka Lozano
I came in to this location and it was my first time here, the first barista messed up my drink. This lovely girl by the name of cass kindly fixed my drink, props to her she was the sweetest.
Atmosphere: 5
Food: 5
Service: 5
Camila McDermott
I’ve only been to through the drive through - the coffee is pretty good, very reliable as always. Not crazy about them asking for a tip, considering that they earn a full salary and the items they sell aren’t necessarily affordable though..
Atmosphere: 4
Food: 4
Service: 4
Jessica Bojda
Best service ever better than wendy’s !
Atmosphere: 5
Food: 5
Service: 5
Adna
Cassandra and Gillian were so sweet and helped me pick out a drink it was amazing service! I will definitely be back !
Atmosphere: 5
Food: 5
Service: 5
Carrie B
I come here every morning for 3 scoops of matcha and 2 pumps of vanilla in a venti cup of ice, and I am charged 2.00 dollars every time .I have been getting this drink for years and about a year at this store location but this morning I was told by the shift lead Adrianna and lane that my drink is not allowed and they will not make.I asked what the difference in when I get my shot of espresso in a venti cup .I was told those are add-on and are not allowed. This is very disappointing, and I will continue to find a way to complain until this is fixed
I use to love this location and the baristas until a worker by the name of Cass started there. Her attitude is horrible, highly unprofessional, prideful, her attire is inappropriatefor the workplace and is just overall unpleasant. She has messed up my drink several times even with something as simple as the type of espresso shots or the kind of cold foam. She rolls her eyes, acts like the customer is an inconvenience even though SHE came in to work and I have no doubt im not the only one. Im hoping she is younger despite how old she looks because that behavior is sad and that of a child. I know myself and others dont come anymore because of her. Management isnt any better cause she is still there and they are clearly pushing out and losing the people that hold this location down. Now there are only a few people who are consistent. Thank you to Danielle, Stephanie, Dom and two other wonderful ladies whom I havent gotten there name yet. I hope Cass is let go or transfers so i can not only come back but also update my review as the ither Baristas are wonderful.
Atmosphere: 1
Food: 4
Service: 1
Olivia Hodge
Barista at drive through window was unpleasant. I gave her my app to scan for the stars and asked to use it for my drink. After she scanned it, she asked me if I wanted to use the birthday reward, I said yes, she then proceeded to say “oh well you have to tell me that before” in a rude tone. On my birthday. Girl bye.
Service: 1
Jeff Orrok
It's a Starbucks. FWIW I reserve five stars for when my expectations are exceeded, so for instance, if the staff had offered to help me with my disabled folks when I was coming in and leaving.
Atmosphere: 4
Food: 4
Service: 4
Gillian Guerra
Anthony is very kind and he makes a very delicious falafel and american coffee Thank you Anthony!!!! The falafel is the best thing i’ve ever had i LOVE IT
Atmosphere: 5
Food: 4
Service: 5
Katherine Vaporis
I don’t go to Starbucks often, but this one is peaceful and has the best workers! Sarah made my drink so fast, and Stefani was such a sweetheart and so helpful with my order. It’s rare to find people in customer who work like them. Thank you so much for taking the time to help me!
Crazy guest screaming at the manager today and they all handled the interaction with grace. Have to give the team kudos for being professional and friendly. Even when the general public is terrible. Great job!
Atmosphere: 5
Food: 5
Service: 5
This is my favorite Starbucks location. I stop there almost every morning. My dogs love getting to come along for their pup cups. The baristas all treat me so well, remembering my name, helping me with the app, and are all so fast and efficient. Anand, Dom, and everyone else at this location are just so friendly, warm and helpful. Always smiling and upbeat, which is really rare in the service industry these days. Dealing with customers is tough but they never show it. The drinks and food are always correct and always consistent. If I had my own business I would want to steal all of their employees! I am so lucky to live so close to this location but I would be willing to travel further for them!
Atmosphere: 5
Food: 5
Service: 5
The staff at this location are outstanding!
Atmosphere: 5
Food: 5
Service: 5
Why do all Starbucks have such rude employees? This location is just as bad as the Roselle Starbucks. I wanted to cancel my order due to girl with blonde hair being extremely rude.
Over the years I have found that Starbucks tends to hire exceedingly good people. Not just good workers, not just good at what they do, genuinely good people. This cannot be more expressed and more acknowledged than when I walked into the Hanover Park location on lake Street today. After asking the cashier how her day was going, I was greeted with such a genuine human and beautiful engagement that made me feel like not only was I welcome there, but that the business as a whole, her management, the brand, truly gives a damn about human experience.
Not sure if this is going to show up or not, as I hit post too early, but I wanted to go back and make sure I added more. You never know how someone's day is going, and what little thing you do truly makes a difference in their lives. And those staged fake experiences where businesses tell their employees that they have to be this plastic perfect representation always leaves a bad taste of my mouth.
But quite literally, all three of the amazing crew at the Hanover Park location we're not only genuine good people, but they lit my day up like a firework. Having that moment I think fondly not just about this store's location, but also the brand overall. And while people may say negative things about Starbucks and the coffee, I don't care, because I keep meeting the best people around here.
And hanover parks crew is absolutely no exception. Thank you so much for making my day and the best meal I've had in two days
Atmosphere: 5
Food: 5
Service: 5
I came in to this location and it was my first time here, the first barista messed up my drink. This lovely girl by the name of cass kindly fixed my drink, props to her she was the sweetest.
Atmosphere: 5
Food: 5
Service: 5
I’ve only been to through the drive through - the coffee is pretty good, very reliable as always. Not crazy about them asking for a tip, considering that they earn a full salary and the items they sell aren’t necessarily affordable though..
Atmosphere: 4
Food: 4
Service: 4
Best service ever better than wendy’s !
Atmosphere: 5
Food: 5
Service: 5
Cassandra and Gillian were so sweet and helped me pick out a drink it was amazing service! I will definitely be back !
Atmosphere: 5
Food: 5
Service: 5
I come here every morning for 3 scoops of matcha and 2 pumps of vanilla in a venti cup of ice, and I am charged 2.00 dollars every time .I have been getting this drink for years and about a year at this store location but this morning I was told by the shift lead Adrianna and lane that my drink is not allowed and they will not make.I asked what the difference in when I get my shot of espresso in a venti cup .I was told those are add-on and are not allowed. This is very disappointing, and I will continue to find a way to complain until this is fixed
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I use to love this location and the baristas until a worker by the name of Cass started there. Her attitude is horrible, highly unprofessional, prideful, her attire is inappropriatefor the workplace and is just overall unpleasant. She has messed up my drink several times even with something as simple as the type of espresso shots or the kind of cold foam. She rolls her eyes, acts like the customer is an inconvenience even though SHE came in to work and I have no doubt im not the only one. Im hoping she is younger despite how old she looks because that behavior is sad and that of a child. I know myself and others dont come anymore because of her. Management isnt any better cause she is still there and they are clearly pushing out and losing the people that hold this location down. Now there are only a few people who are consistent. Thank you to Danielle, Stephanie, Dom and two other wonderful ladies whom I havent gotten there name yet. I hope Cass is let go or transfers so i can not only come back but also update my review as the ither Baristas are wonderful.
Atmosphere: 1
Food: 4
Service: 1
Barista at drive through window was unpleasant. I gave her my app to scan for the stars and asked to use it for my drink. After she scanned it, she asked me if I wanted to use the birthday reward, I said yes, she then proceeded to say “oh well you have to tell me that before” in a rude tone. On my birthday. Girl bye.
Service: 1
It's a Starbucks. FWIW I reserve five stars for when my expectations are exceeded, so for instance, if the staff had offered to help me with my disabled folks when I was coming in and leaving.
Atmosphere: 4
Food: 4
Service: 4
Anthony is very kind and he makes a very delicious falafel and american coffee
Thank you Anthony!!!! The falafel is the best thing i’ve ever had i LOVE IT
Atmosphere: 5
Food: 4
Service: 5
I don’t go to Starbucks often, but this one is peaceful and has the best workers! Sarah made my drink so fast, and Stefani was such a sweetheart and so helpful with my order. It’s rare to find people in customer who work like them. Thank you so much for taking the time to help me!
Atmosphere: 5
Food: 5
Service: 5
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