Ordered a Medium Cheesecake concrete mixer. Was told to pull up and they would bring it out. I waited 15 minutes and went inside. They totaly forgot I was waiting for my order. I went inside and got my money back and then they started laughing. I went to the DQ across the street. Bad customer service! Not even an offer to make it right away for me.
Atmosphere: 1
Food: 1
Service: 1
Kathy Kult
This is the WORST Culver's ever. I have been to several different Culver's in Illinois and Wisconsin, and I have never experienced such rude customer service in any store except for the one in Harvard! I went thru the drive-thru and ordered a fresh pint of the "Flavor of the Day". Mind you, it is EXPENSIVE at over $5 for a pint! Unfortunately I did not look in the bag at the container until after I was already past the window of the drive thru and noticed that it was a hard-as-a-brick-bat frozen pre-packed pint of the "Flavor of the Day". I wanted to eat it at a park with my dog, but I couldn't because it was too frozen to even get a spoon into. I went back into the store and tried to talk to the man behind the counter, but he said "that's the way we do things here... you order a pint, we ALWAYS give you the pre-packed pint." In all the other Culver's (especially Belvidere, IL), they always give a FRESH pint if it's the Flavor of the Day, or sometimes they'll ask if I would take a pre-packed one if they have it. But I've never received a hard-frozen one unless they ask if I want one first. Never had I experienced such rudeness with the staff, either. Culver's employees are usually always happy and chatty. Not this guy (I think his name was Robert)... he just wanted to get rid of me. Well, he accomplished that -- FOREVER! I will NEVER go buy anything from this Culver's in Harvard ever again! If you ever order a "pint" but want a fresh one (which I would think they would automatically make a fresh one if it's the Flavor of the Day) make sure you specifically say "a FRESH pint" instead of just "A pint of your flavor of the day".
Atmosphere: 1
Food: 1
Service: 1
Jay Bly
good food great staff
Atmosphere: 4
Food: 4
Service: 4
Boerman Family
Puppies were there for adoption. Made our visit extra special. Glad we got introduced the adoption agency because Culvers supports their presence. Food was great as usual!
Kid-friendliness: Kids meals are the way to go for kids of all ages! More than enough food for one person, plus custard!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Eric Carson
I love thier burgers
Kyle Perez
Ivd had a lot better culvers than this one multipbad experiences from this location. But all in all it's a decent experience.
Atmosphere: 4
Food: 4
Service: 3
Edie Sehr
Food is greasy, the staff is the rudest I've ever encountered
Atmosphere: 1
Food: 1
Service: 1
Tyler Davis
This location needs some severe help. It doesn't even deserve a star. Pub burger was missing an entire ingredient (onion) and had a TINY little smear of sauce. Ordered a large ROOT BEER shake that has almost zero root beer flavor. It actually taste worse than if it would have been just vanilla at that point. The cheese curds were at least decent... Putting cheese in the fryer is about the limit at this location though. For $20 and being a 15 minute wait when they were not even busy, this is a terrible Culver's location.
They messed up ur order completely 3 SINGLE burgers 2 everything on and one cheese and ketchup we got 3 DOUBLE burgers with nothing no wonder it costed so much never going back get some hearing aids. We got a refund so I'm changing it to 3 stars
Atmosphere: 4
Food: 4
Service: 1
Kevin Rhodes
Waited 45 min for 2 hot fudge Sundays never came couldn't find my order got my money back and went DQ . Poor Business.
Atmosphere: 1
Food: 1
Service: 1
Belinda Durant
The person who rang up our order was not rung up correctly... He rang up doubles for everyone
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Cheeseburger
E Merlino
A chain of strange events occurred to we ended up at Culver’s on Father’s Day. It was nostalgic and perfectly delicious! Clean and fresh! Owner Serina the owner is working very hard and hiring an amazing staff. I’d actually might stop there again. I’d recommend!
Only use the drive-thru but very pleasant quick experience food was fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Cheese Curds, Cheeseburger Combo
Always good food and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Cheese Curds
Ordered a Medium Cheesecake concrete mixer. Was told to pull up and they would bring it out. I waited 15 minutes and went inside. They totaly forgot I was waiting for my order. I went inside and got my money back and then they started laughing. I went to the DQ across the street. Bad customer service! Not even an offer to make it right away for me.
Atmosphere: 1
Food: 1
Service: 1
This is the WORST Culver's ever. I have been to several different Culver's in Illinois and Wisconsin, and I have never experienced such rude customer service in any store except for the one in Harvard! I went thru the drive-thru and ordered a fresh pint of the "Flavor of the Day". Mind you, it is EXPENSIVE at over $5 for a pint! Unfortunately I did not look in the bag at the container until after I was already past the window of the drive thru and noticed that it was a hard-as-a-brick-bat frozen pre-packed pint of the "Flavor of the Day". I wanted to eat it at a park with my dog, but I couldn't because it was too frozen to even get a spoon into. I went back into the store and tried to talk to the man behind the counter, but he said "that's the way we do things here... you order a pint, we ALWAYS give you the pre-packed pint." In all the other Culver's (especially Belvidere, IL), they always give a FRESH pint if it's the Flavor of the Day, or sometimes they'll ask if I would take a pre-packed one if they have it. But I've never received a hard-frozen one unless they ask if I want one first. Never had I experienced such rudeness with the staff, either. Culver's employees are usually always happy and chatty. Not this guy (I think his name was Robert)... he just wanted to get rid of me. Well, he accomplished that -- FOREVER! I will NEVER go buy anything from this Culver's in Harvard ever again! If you ever order a "pint" but want a fresh one (which I would think they would automatically make a fresh one if it's the Flavor of the Day) make sure you specifically say "a FRESH pint" instead of just "A pint of your flavor of the day".
Atmosphere: 1
Food: 1
Service: 1
good food great staff
Atmosphere: 4
Food: 4
Service: 4
Puppies were there for adoption. Made our visit extra special. Glad we got introduced the adoption agency because Culvers supports their presence.
Food was great as usual!
Kid-friendliness: Kids meals are the way to go for kids of all ages! More than enough food for one person, plus custard!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
I love thier burgers
Ivd had a lot better culvers than this one multipbad experiences from this location. But all in all it's a decent experience.
Atmosphere: 4
Food: 4
Service: 3
Food is greasy, the staff is the rudest I've ever encountered
Atmosphere: 1
Food: 1
Service: 1
This location needs some severe help. It doesn't even deserve a star.
Pub burger was missing an entire ingredient (onion) and had a TINY little smear of sauce.
Ordered a large ROOT BEER shake that has almost zero root beer flavor. It actually taste worse than if it would have been just vanilla at that point.
The cheese curds were at least decent... Putting cheese in the fryer is about the limit at this location though.
For $20 and being a 15 minute wait when they were not even busy, this is a terrible Culver's location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They messed up ur order completely 3 SINGLE burgers 2 everything on and one cheese and ketchup we got 3 DOUBLE burgers with nothing no wonder it costed so much never going back get some hearing aids. We got a refund so I'm changing it to 3 stars
Atmosphere: 4
Food: 4
Service: 1
Waited 45 min for 2 hot fudge Sundays never came couldn't find my order got my money back and went DQ . Poor Business.
Atmosphere: 1
Food: 1
Service: 1
The person who rang up our order was not rung up correctly...
He rang up doubles for everyone
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Cheeseburger
A chain of strange events occurred to we ended up at Culver’s on Father’s Day. It was nostalgic and perfectly delicious! Clean and fresh! Owner Serina the owner is working very hard and hiring an amazing staff. I’d actually might stop there again. I’d recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Ice Cream Sundaes
Awesome Playlist. Charged me 35 cents for a honey mustard though.
Atmosphere: 5
Food: 5
Service: 3
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