The AI bored taking your order is absolutely terrible it does a great job of screwing up your order so you can clarify with a person at the window and delay the entire process.
Kathleen Klutcharch
Clean place.. great food
Atmosphere: 5
Food: 5
Service: 5
Mikael Voldaren
One older lady who was very kind and sweet
Service: 5
Ismerai Enamorado
Service is actually not that bad. Only been thru drive thru but so far no complaints. The machine can be annoying but good.
Atmosphere: 3
Food: 4
Service: 4
S. Duffy
Fries were old, dark brown, dry, and were inedible. Service was slow, and unprofessional.
Atmosphere: 2
Food: 1
Service: 1
Joe Fishel
They got rid of the ghost pepper ranch. Why?
Atmosphere: 1
Food: 1
Service: 1
Rebecca Ochoa
This Wendy has the WORST customer Service I have ever seen!!! Just unbelievable the management Especially John !!! They need to take care of the customers First not Apologize after you go to Another Wendy’s to get your food and call back for John’s Information because your calling corporate. And he Still wants to Argue and tell you he’s got 25 years Experience time for a career change honey !!!!
Raphael El
Shredded lettuce on a double stack is obscene work and I’ll leave it at that.
Raffaela Gurschke
Get rid of Alexa... I tried ordering two crispy chicken sandwiches and then I had to change the order and I wasn't able to I don't know I drove off with an open order
John Knox (El O'el)
I REALLY like the Baconator.
Edit- wow, this is an incredibly old review. Let's update it. I visited Monday evening, and I have to say, this particular Wendy's has really turned things around. I love the burgers, but service at the Wendy's near me had dropped off quite a bit in the past year or so.
That said, my last few visits have been great. The cashier at the the drive thru window has been incredibly courteous and always makes sure I have a drink carrier if I have two or more drinks in my order. The voice recognition ordering doesn't mess up my orders anymore either. I actually look forward to a late night visit to Wendy's now!
Waited for 10 minutes for my order to be taken and no one up front to service me. Very lazy employees and no good management
Atmosphere: 1
Service: 1
Ken Boyle
I have been a frequent customer for many years and, by and large, have had few problems, and love the food. Then my last two visits introduced me to ordering via AI. The first visit was with the old order screen display and Today's, was with an upgraded order screen. On the first visit the Ai didn't allow me to correct them when they added mayonnaise and onions to my burgers that I didn't want and told me to move on to the payment window. Of course with a line of cars waiting I couldn't change the order without pulling around to the front and waiting again. Today with the new AI order display screen things seems to go better and I completed my order on the display for a burger with just lettuce and tomato. Then when I got home, you guessed it, my burger also had mayo and onions on it. Seems like even when the AI did it's job, the staff failed. I sure miss talking to a real person. :-(
Atmosphere: 2
Food: 5
Service: 2
Juanita
Terrible service.
Atmosphere: 1
Food: 2
Service: 1
Don M
Literally went inside this Wendy’s to get number 2 Dave double and double baconator…couldn’t even get full fries smh. I told the cashier fresh and she was such a robot couldn’t even focus. By far the worst Wendy’s have to drive out further because hickory hills isn’t it. Noticed the already done burgers sitting on the grill smh couldn’t get nothing fresh just lazy
Atmosphere: 1
Food: 1
Service: 1
Kristina Burch
You will wait minimum 10 minutes if you want coffee through the drive through. They will not give you packets of sugar, they will tell you they have to make the coffee for you. And don't ask for anything the AI doesn't understand. I asked for a large cup of ice, and I asked the lady again at the window. I received an attitude with my small cup. The employees are miserable and will treat you that way. It must be an awful place to work if they are that angry.
The AI bored taking your order is absolutely terrible it does a great job of screwing up your order so you can clarify with a person at the window and delay the entire process.
Clean place.. great food
Atmosphere: 5
Food: 5
Service: 5
One older lady who was very kind and sweet
Service: 5
Service is actually not that bad. Only been thru drive thru but so far no complaints. The machine can be annoying but good.
Atmosphere: 3
Food: 4
Service: 4
Fries were old, dark brown, dry, and were inedible. Service was slow, and unprofessional.
Atmosphere: 2
Food: 1
Service: 1
They got rid of the ghost pepper ranch. Why?
Atmosphere: 1
Food: 1
Service: 1
This Wendy has the WORST customer Service I have ever seen!!! Just unbelievable the management Especially John !!! They need to take care of the customers First not Apologize after you go to Another Wendy’s to get your food and call back for John’s Information because your calling corporate. And he Still wants to Argue and tell you he’s got 25 years Experience time for a career change honey !!!!
Shredded lettuce on a double stack is obscene work and I’ll leave it at that.
Get rid of Alexa... I tried ordering two crispy chicken sandwiches and then I had to change the order and I wasn't able to I don't know I drove off with an open order
I REALLY like the Baconator.
Edit- wow, this is an incredibly old review. Let's update it. I visited Monday evening, and I have to say, this particular Wendy's has really turned things around. I love the burgers, but service at the Wendy's near me had dropped off quite a bit in the past year or so.
That said, my last few visits have been great. The cashier at the the drive thru window has been incredibly courteous and always makes sure I have a drink carrier if I have two or more drinks in my order. The voice recognition ordering doesn't mess up my orders anymore either. I actually look forward to a late night visit to Wendy's now!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Waited for 10 minutes for my order to be taken and no one up front to service me. Very lazy employees and no good management
Atmosphere: 1
Service: 1
I have been a frequent customer for many years and, by and large, have had few problems, and love the food. Then my last two visits introduced me to ordering via AI. The first visit was with the old order screen display and Today's, was with an upgraded order screen. On the first visit the Ai didn't allow me to correct them when they added mayonnaise and onions to my burgers that I didn't want and told me to move on to the payment window. Of course with a line of cars waiting I couldn't change the order without pulling around to the front and waiting again. Today with the new AI order display screen things seems to go better and I completed my order on the display for a burger with just lettuce and tomato. Then when I got home, you guessed it, my burger also had mayo and onions on it. Seems like even when the AI did it's job, the staff failed. I sure miss talking to a real person. :-(
Atmosphere: 2
Food: 5
Service: 2
Terrible service.
Atmosphere: 1
Food: 2
Service: 1
Literally went inside this Wendy’s to get number 2 Dave double and double baconator…couldn’t even get full fries smh. I told the cashier fresh and she was such a robot couldn’t even focus. By far the worst Wendy’s have to drive out further because hickory hills isn’t it. Noticed the already done burgers sitting on the grill smh couldn’t get nothing fresh just lazy
Atmosphere: 1
Food: 1
Service: 1
You will wait minimum 10 minutes if you want coffee through the drive through. They will not give you packets of sugar, they will tell you they have to make the coffee for you. And don't ask for anything the AI doesn't understand. I asked for a large cup of ice, and I asked the lady again at the window. I received an attitude with my small cup. The employees are miserable and will treat you that way. It must be an awful place to work if they are that angry.
Atmosphere: 1
Food: 1
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