Starbucks
9250 Joliet Rd, Hodgkins
(708) 387-2350
Recent Reviews
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Rude employee if you don’t like attending people get a job that you don’t have to deal with people handing my items to me like I was killing him. I was polite and thank him but not back to this one.
Not happy with the way my iced coffees were made. It lack the flavor I ordered and it was so bitter almost tasted like black coffee. I was so upset to point I just went to another Starbucks location where they actually made it good. Not coming back to this location.
This morning I stopped to pick up 4 drinks before getting to work, it's near my job so I chose this location, today I experience terrible customer service the girl in the window was trying to give me an order that wasn't mine then she gave me a wrong drink, she said I asked for it hot when I expecifictly told her it was 2 upsidedown ice caramel, to top it of both drinks looked like they put expired milk unfortunately my coworkers didn't realize it until the product was almost done. Definitely won't be shopping here anymore
It’s slow but it’s where they do it best 🥰
Don’t bother coming this Starbucks. Employees here are incredibly rude and don’t care about their customers. Worst service ever. Walked inside with a friend, waited in line for long time behind two other people, and when it was our turn the employee at the register just turned her back at us and started doing other things, completely ignoring us (the customers trying to order). She made herself looked busy and didn’t pay any attention to us as we waited a very long time to order in front of the register. After more than 10 minutes of waiting for her to even acknowledge us or glance at us, she finally came to take our order. Then we waited sitting at the table for over 40 minutes for our two simple drinks to be made which was just unknowingly placed at the counter without our names called. It looked like the people there didn’t even care from the way they treated us as customers. The place was also not clean and atmosphere uncomfortable. Worst experience in a coffee place. I expected more from the Starbucks name. After such terrible service, will never return or patronize this place again. They lost two paying customers. Go to other independent coffee shops; they provide way better service and there are MANY different coffees shops in the area that will gladly serve you and treat their customers better.
Atmosphere: 1
Food: 1
Service: 1
Alexa was very rude and confrontational with me bc I asked for light ice before she made my drink. Apparently im going to “throw off inventory” by having 2 less ice cubes in my small drink, because I forgot to say light ice when she rang it in. It’s never that serious sis, and this drink is not even good.
Atmosphere: 1
Food: 1
Service: 1
I got a caramel Frappuccino and they gave me 1 shot of coffee i said 1 pump
Atmosphere: 5
Food: 1
Service: 5
No brownies. Been craving a warmed brownie for a while so I’m just kinda disappointed.
Food: 1
so slow has taken 15+ minutes for a simple drink!
Atmosphere: 2
Food: 5
Service: 1
need a refund this is disgusting.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
The worst coffee I ever had in my life
Worker named axel treated my family and I with pretty vulgar vocabulary. Don’t know if he was trying to be funny or if that’s just the way he is. Nasty attitude overall.
Atmosphere: 1
Food: 4
Service: 1
The baristas here are absolutely kindhearted. I have a lot of rough days and this starbucks is my go-to since I work on the plaza and they never fail to make my day a little brighter.I've had wonderful conversations and they give the loveliest little things that just make my day, like stickers, notes, and messages. I really appreciate the kindness and openness as I myself can be awkward and shy at times. When I open up I may speak a little too much.I don't mean to get too deep, but it really is the little things that can make the difference. The smiles, the conversations, the messages- some of my rough days are rougher than others and when I feel like quitting in life sometimes, the kindness in others keep me going despite the bad.A huge thank you to these beautiful and lovely people. I hope they are reminded of their importance as much as they remind me and others of ours with every drink they handcraft.?
Atmosphere: 5
Service: 5
Literally ice and dirty
Atmosphere: 1
Food: 1
Service: 1
If you’re fine with a cup of ice and a few drops of an already overpriced drink - this is your kind of place!
Atmosphere: 3
Food: 1
Service: 5
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