I ordered from Enzo's at 5:45, was supposed to be delivered by 6:45. At 7:10 I call to ask about my order, and get told "hold on, I have to check". I get passed along to person number two, who says "hold on, I have to check". She comes back and says no one came to get the pizza and they are waiting for someone to get it. So I ask if it's been done long, will it be cold? She says "umm, i don't know. Want the manager"? So manager comes to the phone, I ask about my order, she says "yeah, soooo... when you place an order online it goes to a door dash driver and no one is here to get it. soooo..." Then I ask "so it will probably be cold when we finally get it, then"?
Unbelievably enough, she replies with "I mean, I don't know. It's been made and sat there. I can't control if someone doesn't come pick it up".
I ask how long it was made and ready, she says 30 minutes. I ask if she can just cancel it and she says I have to do it online through the app. I say "okay, do you know how long that will take", and in the snarkiest tone says "yeeeaaaahhh, 3 business days". My partner was next to me and heard how she was talking to me so unfortunately, we will not be having Enzo's again. Yes, I understand there may be issues when using a system like Door dash and some things are out of their control. I get that.
But...
No apologies
No understanding
No willingness to please the paying customer.
And YOU are going to get mad at ME for asking about my order?
Bring Milano's BACK!
I have sent so much business to Enzo's, and I will no longer be sending people to them.
I will also be reaching out to the owner, and explaining my experience with their undertrained manager and staff since I clearly cannot do so with the manager. 0 stars
Tina Wortman
Talk about awesome!!! Pizza has a great sauce, cracker thin crust & toppings are generous!!! 😋😋 The Service was just as good our waitress was very attentive!!!!!
Tina Wethepeople
Talk about awesome!!! Pizza has a great sauce, cracker thin crust & toppings are generous!!! 😋😋 The Service was just as good our waitress was very attentive!!!!!
Bryan Hruby
Waited 2 and a half hours for a mediocre pizza. Will never order from here again. We were told that it would be delivered in an hour and a half. 3 pizzas cost is over $100 with tip. Over priced. I’ll order from Pizza Mia next time
steve nelson
Great thin crust, awesome service and half price pizza on Tuesday. We will be back!
My sister went to this restaurant with her kids, a friend and myself, waitress was rushing us through order and when pizza got there, waitress came back in the middle of us eating our food, and ask us how many boxes you need we felt that we were targeted because we were latinos, we felt so uncomfortable that we left restaurant and waiting for us outside was a car with a female and male and they started calling us racial slurs got in her friends face, the kids were so scared we just drove away, please be careful if you go to this restaurant if you are latino or African American, this could have escalated but we were smart enough to retract ourselves from this scary, sad situation. Management please look into this matter. I don't want anyone else going through this l.
Patrick
My dad would take me here all the time, and I’m glade he did.this place has some of the best pizza I have tasted, and I would always leave full
Atmosphere: 5
Food: 5
Service: 5
Lia Barkat
Fyi...large is only 14" Great flavored cheese and pizza as a whole. Thin crispy!
Great pizza! Nice staff! Great prices!
I ordered from Enzo's at 5:45, was supposed to be delivered by 6:45. At 7:10 I call to ask about my order, and get told "hold on, I have to check". I get passed along to person number two, who says "hold on, I have to check". She comes back and says no one came to get the pizza and they are waiting for someone to get it. So I ask if it's been done long, will it be cold? She says "umm, i don't know. Want the manager"? So manager comes to the phone, I ask about my order, she says "yeah, soooo... when you place an order online it goes to a door dash driver and no one is here to get it. soooo..." Then I ask "so it will probably be cold when we finally get it, then"? Unbelievably enough, she replies with "I mean, I don't know. It's been made and sat there. I can't control if someone doesn't come pick it up". I ask how long it was made and ready, she says 30 minutes. I ask if she can just cancel it and she says I have to do it online through the app. I say "okay, do you know how long that will take", and in the snarkiest tone says "yeeeaaaahhh, 3 business days". My partner was next to me and heard how she was talking to me so unfortunately, we will not be having Enzo's again. Yes, I understand there may be issues when using a system like Door dash and some things are out of their control. I get that. But... No apologies No understanding No willingness to please the paying customer. And YOU are going to get mad at ME for asking about my order? Bring Milano's BACK! I have sent so much business to Enzo's, and I will no longer be sending people to them. I will also be reaching out to the owner, and explaining my experience with their undertrained manager and staff since I clearly cannot do so with the manager. 0 stars
Talk about awesome!!! Pizza has a great sauce, cracker thin crust & toppings are generous!!! 😋😋 The Service was just as good our waitress was very attentive!!!!!
Talk about awesome!!! Pizza has a great sauce, cracker thin crust & toppings are generous!!! 😋😋 The Service was just as good our waitress was very attentive!!!!!
Waited 2 and a half hours for a mediocre pizza. Will never order from here again. We were told that it would be delivered in an hour and a half. 3 pizzas cost is over $100 with tip. Over priced. I’ll order from Pizza Mia next time
Great thin crust, awesome service and half price pizza on Tuesday. We will be back!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sausage Pepperoni Tavern Pizza
My sister went to this restaurant with her kids, a friend and myself, waitress was rushing us through order and when pizza got there, waitress came back in the middle of us eating our food, and ask us how many boxes you need we felt that we were targeted because we were latinos, we felt so uncomfortable that we left restaurant and waiting for us outside was a car with a female and male and they started calling us racial slurs got in her friends face, the kids were so scared we just drove away, please be careful if you go to this restaurant if you are latino or African American, this could have escalated but we were smart enough to retract ourselves from this scary, sad situation. Management please look into this matter. I don't want anyone else going through this l.
My dad would take me here all the time, and I’m glade he did.this place has some of the best pizza I have tasted, and I would always leave full
Atmosphere: 5
Food: 5
Service: 5
Fyi...large is only 14"
Great flavored cheese and pizza as a whole. Thin crispy!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sausage Pepperoni Tavern Pizza
The fam and I enjoy going on Thursdays for their specials. This makes affordable to bring a family of 6 out to eat.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Friendly staff fast service loved there buger
Atmosphere: 5
Food: 5
Service: 5
Great Chicago style thin crust. Service was helpful and friendly. If I were closer I'd be back often.
Atmosphere: 5
Food: 5
Service: 5
Very good thin crust pizza and wings. Barely no soda on self serve soda machine.
Atmosphere: 3
Food: 5
Service: 5
Great pizza! Can't beat half-price Tuesdays! Meat lovers was quite good but actually might have had too much bacon! Who knew that was even possible?
Food: 5
Fyi...large is only 14"
Great flavored cheese and pizza as a whole. Thin crispy!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sausage Pepperoni Tavern Pizza
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