I normally pick up from here to deliver to other people through Doordash. Everyone is really nice and the orders are usually completed, or just about ready.My poison of choice is the Oleato iced shaken espresso and every time I order it, it's made to perfection.
Atmosphere: 5
Food: 5
Service: 5
Joshua Tanner
I literally never leave reviews, and I go to Starbucks a lot - but I visited this Starbucks and had the best experience I've ever had in a Starbucks, or any fast food restaurant. The coffee was great, I wanted to try something new so I took Riley's recommendation. The staff is VERY nice and made me feel welcome.
Atmosphere: 5
Food: 5
Service: 5
Kemba Kelly
Unwelcoming and unprofessional management as well as baristas when placing an order through drive thru. As an african american woman in a predominantly white suburb I felt unheard and unsupported by management. The barista was laughing and socializing while I was giving my order. I don't think she knew her mic was active. I am not angry at this because mistakes happened. But I did correct her to which I was argued down (5 to 6 times) by her shift manager that he (Riley) "could guarantee" that "she didn't laugh". I informed him that she did it twice and that he could guarantee nothing. Instead of just acknowledging the potential impact and my perception he just kept repeating and never considering, even as the agent did , that this was a possiblity. Keep in mind the agent who I asked why was she laughing did not deny laughing she just said she was ok. But the management who is supposed to remind the agent to be careful about the moicrophone missed an opportunity to both advocate for his worker and also acknowledge me as a client. No problem cancel my order and I ended up at Dunkin Donuts right accross the street who is now designing products that are comparable to Starbucks. The quality of service I thought was dropping in certain communities but I see now that the brand need to invest in training its Shift Supers and staff all over the state of IL. I've never see such poor decision making
Atmosphere: 1
Service: 1
Steven Whitfield
Always solid.
Atmosphere: 5
Food: 5
Service: 5
Tami Carper
Staff was cold, unfriendly, running around like 100 people were here but literally 10. Both coffees were wrong. One was coffee with extra coconut milk which was still black. Asked to fix it and got attitude. Nitro cold brew had more cream than coffee. Disappointing, everytime I go to a Starbucks it is worse than last. Luckily paid with gift card. I'm done with this company. Either get some help and train them or close yourdoors. Unexceptable...
Atmosphere: 2
Food: 1
Service: 1
BOB ROLSKY
If you don't know Starbucks by now you've been living in a cave. Always there with consistent food and drink.
Atmosphere: 5
Food: 5
Service: 5
amanda g
Some how they always mess up , everyday by forgetting something in a drink or totally making it wrong.
Atmosphere: 1
Food: 1
Service: 1
J.D
I have been coming to this location for a few years and never had a bad experience! There may have been a time or two where my drink didn't taste right, but the employees have always been happy to fix it!I went to this location Sept 18 2023 and Sept 20 2023 (morning) - and the drive thru servers were very kind! And I would love to give a shout out! Sept 18 - short hair with tattoos, Sept 20 - short curly hair with a lip ring.. you guys are awesome and made my day 10x better! Thank you for being so kind in this not so easy world!
Atmosphere: 5
Food: 5
Service: 5
Jewel J.
They did not make the drink correctly and the remake had way too much cinnamon. 0/5 customer service.
It was such a great place I loved all the people all the baristas were so nice and helpful I really appreciate all the help they gave me honestly the best star bucks I ever been too.Vegetarian options: So many vegetarian options I’m a pescatarian but still don’t eat m at.Kid-friendliness: So great for children I don’t have any but I’m sure they would have a blastParking: Great so much parkingWheelchair accessibility: So great such a big doorDietary restrictions: Amazing they were so accommodating to my food allergies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish, Sumatra, Featured Blonde Roast
Nour
The worst Starbucks I've ever been to. I've given it enough chances to know it wasn't just a coincidence, new employee or an off day. My latest experience was so bad that I felt I needed to notify corporate. If I'm paying $10 for a cup of coffee with added, (Paid) options, I'd like to get what I paid for. No matter what I order, it never comes out right. After speaking to other family members in the area, it seems like everyone steers clear of this location to avoid the letdown.
Food: 1
Service: 1
Anya Haucke
The baristas are good people and very kind. I've been here multiple times and they always make my cafe vanilla frappe wrong. They put either way to little coffee or way to much. Definitely am done coming here.
Atmosphere: 5
Food: 1
Service: 4
m margiela
they always make my drink wrong even when i do online orders how are u getting something wrong when ur reading it i would give this a 0 stars if i
Atmosphere: 1
Food: 1
Service: 1
VietVet52
It’s has a friendly staff , I hope they’re Union !
Parking: It was ok for parking. It was my first time there.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chocolate Chip Cookie, Bacon Gouda & Egg Sandwich, Horizon Chocolate Organic Milk, Double-Smoked Bacon Cheddar & Egg Sandwich, Eggs & Cheddar Protein Box, Cinnamon Coffee Cake, Blueberry Scone, Blueberry Muffin
I normally pick up from here to deliver to other people through Doordash. Everyone is really nice and the orders are usually completed, or just about ready.My poison of choice is the Oleato iced shaken espresso and every time I order it, it's made to perfection.
Atmosphere: 5
Food: 5
Service: 5
I literally never leave reviews, and I go to Starbucks a lot - but I visited this Starbucks and had the best experience I've ever had in a Starbucks, or any fast food restaurant. The coffee was great, I wanted to try something new so I took Riley's recommendation. The staff is VERY nice and made me feel welcome.
Atmosphere: 5
Food: 5
Service: 5
Unwelcoming and unprofessional management as well as baristas when placing an order through drive thru. As an african american woman in a predominantly white suburb I felt unheard and unsupported by management. The barista was laughing and socializing while I was giving my order. I don't think she knew her mic was active. I am not angry at this because mistakes happened. But I did correct her to which I was argued down (5 to 6 times) by her shift manager that he (Riley) "could guarantee" that "she didn't laugh". I informed him that she did it twice and that he could guarantee nothing. Instead of just acknowledging the potential impact and my perception he just kept repeating and never considering, even as the agent did , that this was a possiblity. Keep in mind the agent who I asked why was she laughing did not deny laughing she just said she was ok. But the management who is supposed to remind the agent to be careful about the moicrophone missed an opportunity to both advocate for his worker and also acknowledge me as a client. No problem cancel my order and I ended up at Dunkin Donuts right accross the street who is now designing products that are comparable to Starbucks. The quality of service I thought was dropping in certain communities but I see now that the brand need to invest in training its Shift Supers and staff all over the state of IL. I've never see such poor decision making
Atmosphere: 1
Service: 1
Always solid.
Atmosphere: 5
Food: 5
Service: 5
Staff was cold, unfriendly, running around like 100 people were here but literally 10. Both coffees were wrong. One was coffee with extra coconut milk which was still black. Asked to fix it and got attitude. Nitro cold brew had more cream than coffee. Disappointing, everytime I go to a Starbucks it is worse than last. Luckily paid with gift card. I'm done with this company. Either get some help and train them or close yourdoors. Unexceptable...
Atmosphere: 2
Food: 1
Service: 1
If you don't know Starbucks by now you've been living in a cave. Always there with consistent food and drink.
Atmosphere: 5
Food: 5
Service: 5
Some how they always mess up , everyday by forgetting something in a drink or totally making it wrong.
Atmosphere: 1
Food: 1
Service: 1
I have been coming to this location for a few years and never had a bad experience! There may have been a time or two where my drink didn't taste right, but the employees have always been happy to fix it!I went to this location Sept 18 2023 and Sept 20 2023 (morning) - and the drive thru servers were very kind! And I would love to give a shout out! Sept 18 - short hair with tattoos, Sept 20 - short curly hair with a lip ring.. you guys are awesome and made my day 10x better! Thank you for being so kind in this not so easy world!
Atmosphere: 5
Food: 5
Service: 5
They did not make the drink correctly and the remake had way too much cinnamon. 0/5 customer service.
Restaurantji Recommends
It was such a great place I loved all the people all the baristas were so nice and helpful I really appreciate all the help they gave me honestly the best star bucks I ever been too.Vegetarian options: So many vegetarian options I’m a pescatarian but still don’t eat m at.Kid-friendliness: So great for children I don’t have any but I’m sure they would have a blastParking: Great so much parkingWheelchair accessibility: So great such a big doorDietary restrictions: Amazing they were so accommodating to my food allergies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish, Sumatra, Featured Blonde Roast
The worst Starbucks I've ever been to. I've given it enough chances to know it wasn't just a coincidence, new employee or an off day. My latest experience was so bad that I felt I needed to notify corporate. If I'm paying $10 for a cup of coffee with added, (Paid) options, I'd like to get what I paid for. No matter what I order, it never comes out right. After speaking to other family members in the area, it seems like everyone steers clear of this location to avoid the letdown.
Food: 1
Service: 1
The baristas are good people and very kind. I've been here multiple times and they always make my cafe vanilla frappe wrong. They put either way to little coffee or way to much. Definitely am done coming here.
Atmosphere: 5
Food: 1
Service: 4
they always make my drink wrong even when i do online orders how are u getting something wrong when ur reading it i would give this a 0 stars if i
Atmosphere: 1
Food: 1
Service: 1
It’s has a friendly staff , I hope they’re Union !