The drive thru times at lunch at this location are atrocious and the last time I walked in it seemed there was only 2 maybe 3 people doing everything in the restaurant, the owner either needs to pay them more or he needs to get more people cause straight up I might never come back. 15 minutes at the drive thru it's an ungodly amount of time, specially to those of us that only get 30 minutes for lunch.
Atmosphere: 1
Food: 3
Service: 1
Mia Lopez
Pink chicken
Food: 1
Ryan Johnson
When I FINALLY got to the drive-thru speaker. I asked for a #2 (Baconator), large, with a Dr. Pepper with no ice. I then had to repeat the entire order one by one, and I was asked if I wanted a single, double, or triple Baconator.
The Baconator is 2 patties. The Son of the Baconator is 1 patty. I ordered the Baconator, not the Son of the Baconator. I've never been asked this at any other Wendy's I've gone to. Maybe learn your menu?
What I ended up with is essentially the Son of the Baconator (wrong), large fry (correct, shocker!), a Medium Dr. Pepper WITH ice (wrong size, ignored my no ice request). And to top things off I wasn't given a receipt. Probably because they know they're bad and don't want more people complaining.
The one time I order at the drive-thru as opposed to the app and I get this crap. I only ordered this way because you can't add a gift card on the app.
Staff need to know what they are actually doing and LISTEN. Thanks for wasting my money.
Atmosphere: 1
Food: 3
Service: 1
Eric Novak
Burger had cheese, asked for none, missing nuggets, and when going to scan my coupon, the price never actually changed, just acted like it did.
Atmosphere: 2
Food: 1
Service: 2
Ross Garay
We don't usually dine-in, but today's experience was great and the kids wanted me to send in a review. The man who took our order (receipt says 'Yankiel', but I know that may not be who this was) was so kind and polite to my kids regarding their order and specifically their frosties. It's a simple thing to be kind and accommodating and Yankiel's(?) extra effort to engage with my kids made a small memory for them. Little actions like this matter. Thank you for a good dinner and experience.
Barb Collins
Good food, bad lazy employees. Breakfast was no longer served at 9AM on Sunday morning, said the employee. I left without placing an order.
Food: 4
Service: 1
M\u0026M RSA
Very bad customer service anthony unprofessional has anattitude
Tracy Walker
Great place to eat on the go the manager is awsome.
Atmosphere: 5
Food: 5
Service: 5
Diamond Asphalt Sealcoating and Concrete
Food is good and the general manager is a great guy.
We are visiting the Wendy's in Homer Glen and, although the food is fine, there is a constant problem that they must solve. Several times we have come, the self-serve soda machines are out of Coca-Cola and all of its flavors. It's frustrating to go fill it up and find that all the dispensers are empty. It's a small detail but very important for the customer experience. We would greatly appreciate it if they would consistently check and keep the machines full.
Atmosphere: 2
Food: 4
Service: 4
Gerardo Aguirre
Greatvservice. Luv the drink dispenser. Peace tea zero sugar is greay
Atmosphere: 5
Food: 5
Service: 5
Bill porayko
My burger was dry and over cooked.
Atmosphere: 4
Food: 2
Service: 5
Daniel Ufnal
Old fries, stale and not good at all. Burger was fine. Terrible employee at the window
Food: 2
Jim Sima
Great food extremely fast service and the staff is very polite and professional
Always decent food, cooked fresh
Atmosphere: 4
Food: 5
Service: 5
The drive thru times at lunch at this location are atrocious and the last time I walked in it seemed there was only 2 maybe 3 people doing everything in the restaurant, the owner either needs to pay them more or he needs to get more people cause straight up I might never come back. 15 minutes at the drive thru it's an ungodly amount of time, specially to those of us that only get 30 minutes for lunch.
Atmosphere: 1
Food: 3
Service: 1
Pink chicken
Food: 1
When I FINALLY got to the drive-thru speaker. I asked for a #2 (Baconator), large, with a Dr. Pepper with no ice. I then had to repeat the entire order one by one, and I was asked if I wanted a single, double, or triple Baconator.
The Baconator is 2 patties. The Son of the Baconator is 1 patty. I ordered the Baconator, not the Son of the Baconator. I've never been asked this at any other Wendy's I've gone to. Maybe learn your menu?
What I ended up with is essentially the Son of the Baconator (wrong), large fry (correct, shocker!), a Medium Dr. Pepper WITH ice (wrong size, ignored my no ice request). And to top things off I wasn't given a receipt. Probably because they know they're bad and don't want more people complaining.
The one time I order at the drive-thru as opposed to the app and I get this crap. I only ordered this way because you can't add a gift card on the app.
Staff need to know what they are actually doing and LISTEN. Thanks for wasting my money.
Atmosphere: 1
Food: 3
Service: 1
Burger had cheese, asked for none, missing nuggets, and when going to scan my coupon, the price never actually changed, just acted like it did.
Atmosphere: 2
Food: 1
Service: 2
We don't usually dine-in, but today's experience was great and the kids wanted me to send in a review. The man who took our order (receipt says 'Yankiel', but I know that may not be who this was) was so kind and polite to my kids regarding their order and specifically their frosties. It's a simple thing to be kind and accommodating and Yankiel's(?) extra effort to engage with my kids made a small memory for them. Little actions like this matter. Thank you for a good dinner and experience.
Good food, bad lazy employees. Breakfast was no longer served at 9AM on Sunday morning, said the employee. I left without placing an order.
Food: 4
Service: 1
Very bad customer service anthony unprofessional has anattitude
Great place to eat on the go the manager is awsome.
Atmosphere: 5
Food: 5
Service: 5
Food is good and the general manager is a great guy.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We are visiting the Wendy's in Homer Glen and, although the food is fine, there is a constant problem that they must solve. Several times we have come, the self-serve soda machines are out of Coca-Cola and all of its flavors. It's frustrating to go fill it up and find that all the dispensers are empty. It's a small detail but very important for the customer experience. We would greatly appreciate it if they would consistently check and keep the machines full.
Atmosphere: 2
Food: 4
Service: 4
Greatvservice. Luv the drink dispenser. Peace tea zero sugar is greay
Atmosphere: 5
Food: 5
Service: 5
My burger was dry and over cooked.
Atmosphere: 4
Food: 2
Service: 5
Old fries, stale and not good at all. Burger was fine. Terrible employee at the window
Food: 2
Great food extremely fast service and the staff is very polite and professional
Atmosphere: 5
Food: 5
Service: 5
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