Cold Stone Creamery

Name: Cold Stone Creamery
Address: 18717 Dixie Hwy, Homewood, Illinois, 60430, US
Telephone: (708) 647-9812
Price range: $$
Rating: 3.2

$$ • Ice Cream, Custom Cakes

Hours:
18717 Dixie Hwy, Homewood
(708) 647-9812

Menu Order Online

About Cold Stone Creamery

Cold Stone Creamery is a popular ice cream shop that offers a variety of shakes, ice cream, and other frozen treats. Despite occasional challenges such as long lines and limited options, the staff at this location are generally praised for their hard work and effort to provide good customer service. Customers note that the place can get quite crowded, especially on busy days and holidays. One reviewer mentioned a long wait for their order, but the staff remained apologetic and attentive, even including a handwritten note in the bag. While the quality of the shakes may not always meet everyone's expectations, the overall experience at Cold Stone Creamery is often positive, with the staff’s efforts to serve customers well being a highlight. However, some recent issues have been noted, such as refrigeration problems that caused the ice cream to melt, and a decline in cleanliness and customer service. There have been reports of overfilled cups, spilled ice cream, and containers not being properly closed, which affected the overall experience. Despite these challenges, the staff’s friendly attitude and willingness to accommodate orders are still appreciated by many customers.