I ordered yesterday, and the staff was exceptional. I go to 5 Guys because they are the only fast food chain without 20 ingredients listed for every menu item. The staff was courteous, knowledgeable, and kind. Everyone seemed happy to be there. 🤸🏾♀️
S RM
It was a little slow but the food is fresh and not frozen. It was delicious, especially the fries and all the workers were friendly and helpful! My 1st time at THIS location.
Atmosphere: 4
Food: 5
Service: 5
Jenita Reed
Love so much. The best burgers
Atmosphere: 5
Food: 5
Service: 5
Kimsey RealEstate
I went to five guys on July 21st 2025 at 5:50 p.m. I was greeted when I walked into the restaurant, the dining room was clean and the food was prepared fresh for each customer
Atmosphere: 5
Food: 5
Service: 5
Andrew Swartz
Great 🍔 and 🍟
Atmosphere: 5
Food: 5
Service: 5
Dorian Gray
I often visit for their milkshakes.
Tiara Lewis
Fries were wayyy too greasy! They didn't drain them at all! I couldn't even eat them. What a waste of money!
latoya bowman
To expensive for a burger and a fry
Shawndra Ferrell
I always LOVE Five Guys! This location has always been pleasant, quick, my order correct, and they're generous with the peanuts!
Maria Castillo
The service was outstanding and the food was great as well! I will definitely be coming to this location more often! Thank you!
I placed a pickup order. My husband picked the food up and I immediately called the location after he arrived home. My burger was missing bacon, pickles etc and it had a small bit of lettuce. The employee who answered the phone repeatedly laughed and yelled at me during the conversation while I was attempting to find a resolution. When I inquired about what was so funny about my order being wrong he told me he was laughing at his coworker who was playing with the gum she was chewing.
They eventually told me I needed to reach out to the online team for a refund as they could not provide me with one at store level. I came back to the location for a remake and there were 2/3 people ahead of me in the line to order.
The cashier who was still chewing the gum tried to signal to the manager that I was there since she saw the food bag in my hand. They talked about me while I was standing there. The manager told me to call support and eventually offered to remake my food after my rebuttal. I tried to hand him back the original food I was served and he told me to throw it in the trash. I also notified the manager of what happened on the phone and the employee playing with her gum while making food for people and his response was “I didn’t even know she was chewing gum.”
I waited approximately 15 minutes for the food and was handed a bag with nothing but a burger. I asked about the fries and he said they only remade the burger since the fries didn’t have an issue. I reminded him that he told me to throw the food away and he laughed. I asked how that made sense for me to not have the fries I ordered to go with my burger. I then told him any other restaurant would’ve remade the order for it to be fresh. The manager said “well that’s not how we do it here.”
I left feeling absolutely disrespected and disregarded. The team was laughing as I was leaving the store. They exhibited extremely poor customer service and the inability to problem solve or use basic human decency.
Michael Bednarczyk
Five guys on Halsted in Illinois has a fantastic staff. From the woman taking our order to the men cooking our food, all exceptional. One of the Chefs asked how everyone in the dining area was doing and it just made my day!
KEYLA MORALES
Yum yum yummmm
Reba
Clean, friendly staff, fast service, and food was hot right off the grill. Can be a little expensive ( hamburger, fries and milkshake ) for one person, the cost was $ 24.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hamburger
Michelle garcia
No wonder why there are never people there. Walked in and walked right back out after seeing how they are overcharging. Even at a restaurant it is cheaper than this. How sad.
I ordered yesterday, and the staff was exceptional. I go to 5 Guys because they are the only fast food chain without 20 ingredients listed for every menu item. The staff was courteous, knowledgeable, and kind. Everyone seemed happy to be there. 🤸🏾♀️
It was a little slow but the food is fresh and not frozen. It was delicious, especially the fries and all the workers were friendly and helpful! My 1st time at THIS location.
Atmosphere: 4
Food: 5
Service: 5
Love so much. The best burgers
Atmosphere: 5
Food: 5
Service: 5
I went to five guys on July 21st 2025 at 5:50 p.m. I was greeted when I walked into the restaurant, the dining room was clean and the food was prepared fresh for each customer
Atmosphere: 5
Food: 5
Service: 5
Great 🍔 and 🍟
Atmosphere: 5
Food: 5
Service: 5
I often visit for their milkshakes.
Fries were wayyy too greasy! They didn't drain them at all! I couldn't even eat them. What a waste of money!
To expensive for a burger and a fry
I always LOVE Five Guys! This location has always been pleasant, quick, my order correct, and they're generous with the peanuts!
The service was outstanding and the food was great as well! I will definitely be coming to this location more often! Thank you!
Restaurantji Recommends
I placed a pickup order. My husband picked the food up and I immediately called the location after he arrived home. My burger was missing bacon, pickles etc and it had a small bit of lettuce. The employee who answered the phone repeatedly laughed and yelled at me during the conversation while I was attempting to find a resolution. When I inquired about what was so funny about my order being wrong he told me he was laughing at his coworker who was playing with the gum she was chewing.
They eventually told me I needed to reach out to the online team for a refund as they could not provide me with one at store level. I came back to the location for a remake and there were 2/3 people ahead of me in the line to order.
The cashier who was still chewing the gum tried to signal to the manager that I was there since she saw the food bag in my hand. They talked about me while I was standing there. The manager told me to call support and eventually offered to remake my food after my rebuttal. I tried to hand him back the original food I was served and he told me to throw it in the trash. I also notified the manager of what happened on the phone and the employee playing with her gum while making food for people and his response was “I didn’t even know she was chewing gum.”
I waited approximately 15 minutes for the food and was handed a bag with nothing but a burger. I asked about the fries and he said they only remade the burger since the fries didn’t have an issue. I reminded him that he told me to throw the food away and he laughed. I asked how that made sense for me to not have the fries I ordered to go with my burger. I then told him any other restaurant would’ve remade the order for it to be fresh. The manager said “well that’s not how we do it here.”
I left feeling absolutely disrespected and disregarded. The team was laughing as I was leaving the store. They exhibited extremely poor customer service and the inability to problem solve or use basic human decency.
Five guys on Halsted in Illinois has a fantastic staff. From the woman taking our order to the men cooking our food, all exceptional. One of the Chefs asked how everyone in the dining area was doing and it just made my day!
Yum yum yummmm
Clean, friendly staff, fast service, and food was hot right off the grill. Can be a little expensive ( hamburger, fries and milkshake ) for one person, the cost was $ 24.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hamburger
No wonder why there are never people there. Walked in and walked right back out after seeing how they are overcharging. Even at a restaurant it is cheaper than this. How sad.
Loading...