It's always something broken at this location. It's been months and the mocha isn't working...trash
Beth Clarke
You put your own order in, they don’t take cash, they basically hand you your bag, so there's not much service. But that’s how McDonalds wants it.
Atmosphere: 3
Food: 4
Service: 3
Kenya Brown
They ran out of fish sandwiches, other than that, it was okay, the young lady at the register was amazing, loved her energy ❤️
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Quarter Pounder Hamburger
Steve Nowicki
Had to repeat my order 3 times before they got it right on the drive thru screen which was just a Happy Meal with the cheeseburger plain. Then when I received the order they still got it wrong! Had to park get out the car and go inside because the drive thru line was too long even though they have double lanes to take 2 orders at once. Other than that, the food itself, once correct, was good hot & fresh.
None of the drive-thru employees, including the manager, didn't have McDonald's shirts.
Atmosphere: 1
Food: 3
Service: 1
Jacek Kolaczynski
I'm really surprised that there are so many bad reviews. Never had a problem there. It's my usual place for early breakfast. As far as food .....oh well. It is McDonald's, so what can you expect. Service is friendly, and you can actually have your breakfast with a smile, sometimes ?. They are polite and always greeting you and wishing you a good day. Never messed up my order. Many other places do. Especially Dunkin donuts. I'll see them soon again.
Food: 3
Service: 5
nash simcov
Mistakes, lack of good customer service, lines, and foremost poor quality food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburgers, French Fries
greg b
Food order is consistently wrong and there idea of a mcflurry is some toppings thrown on top of ice-cream ,If you try to call the listed number for the store its disconnected
Please avoid this location He had to open the cheeseburger without gloves to verify it's mine Not clean
Atmosphere: 1
Food: 1
Service: 1
Jarrett M Pruitt
Tristan the cashier is one the best employees and most considerate individuals I’ve ever come across at a McDonald’s!
He should be celebrated for his hard work and amazing attitude! He was so polite to everyone even thought the customers were being rude and demanding to him!!
Way better to go kid! Keep that up and success is just around the corner!
Tristan at McDonald on Halsted in Homewood!
Phyllis Lawrence
GREAT experience at this location!!! NO line and FAST service with FRIENDLY staff! Was in a hurry. Had a doctor's appointment. Was able to get my granddaughter's meal in record time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Sausage
Frank
I have been coming to this McDonald's for decades. I wrote a review 6 years ago that's below this updated one. I live in Homewood and graduated from Homewood-Flossmoor Highschool. I previously wrote a review for the other McDonald's in Homewood on Kedzie. I stated my displeasure to the overall low quality service throughout the years. This location is a minor step up. For the most part I have not had many issues coming here overall.
There was an incident I experienced a few months ago, where a manager was trying to forcibly not allow me to leave. I filled my water bottle up with water. I did not get his name, however he threatened to call the police on me. I fill out the survey receipt religiously. I do not understand why a manager would treat a loyal McRewards remember in that fashion. It has left a very bad taste in my mouth.
This McDonald's used to be 24 hours, and I would come here late at night to do deliveries for 'Doordash'. An issue I MUST STATE, is how McDonald's (as an overall corporation) handles food delivery orders. Every single McDonald's prepares the order as soon as it comes in their system. The issue is, my 'Doordash' rating would go down when I did McDonald's orders. Most people that order McDonald's, cannot afford to tip. Thus most drivers refuse the orders, then the food gets cold until some driver decides to finally deliver. It would be much better if the order was not made until the driver arrived at the restaurant. That way it guarantees the customer would receive the food at the utmost freshest. McDonald's is known for inventing and revolutionizing the fast food industry. Innovation is abundant and evident. McDonald's initial mission's business model is structured off making people's orders fresh and ready to go.
Also I would like to state, that I utilize the McRewards app all the time. It is a hassle to have to do the survey on the MCD Voice website. It often stops working for no apparent reason. You have a perfectly functioning app that is a much better option. It would be nice if y'all considered changing this operation the moving forward. The receipts that are printed out are sometimes very hard to read, and the ink fades within the day or two. Once that happens it is impossible to read the long survey code that we need to provide. A scannable QR code or barcode would be much better. This would make the survey experience much more convenient. Lastly, there is a 'Character Limit' in the comment section. 1,200 characters is not enough to properly illustrate if I had any kind of significant issue or concern. Removing the 'Character Limit' is for the best.
Ultimately with this restaurant, I will give them a five star for right now. Please keep up the good work.
Previous Review 6 years ago : Hey its a McDonald's. Like all McD's they sell low quality unhealthy food packed with chemicals and preservatives to fool you into thinking that just because it's cheap it's ok to eat.
This particular location give the same low quality service that all McDonald's give. During the day they keep the line moving, but at night they only have 2 people working. You will sit there forever. You better check your order before driving off, because they will not hesitate to give you stale old food or totally botch your order.
I don't understand why it's McDonald's will to feed the public poison food. It's a foul business plan. They have all the resources to change the fast food industry and feed the masses with healthy food. Just a reflection of our society that is more focused on quantity as opposed to quality.
This McDonalds picks on their customers
Atmosphere: 1
Food: 1
Service: 1
Fast service
Atmosphere: 4
Food: 4
Service: 4
It's always something broken at this location. It's been months and the mocha isn't working...trash
You put your own order in, they don’t take cash, they basically hand you your bag, so there's not much service.
But that’s how McDonalds wants it.
Atmosphere: 3
Food: 4
Service: 3
They ran out of fish sandwiches, other than that, it was okay, the young lady at the register was amazing, loved her energy ❤️
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Quarter Pounder Hamburger
Had to repeat my order 3 times before they got it right on the drive thru screen which was just a Happy Meal with the cheeseburger plain. Then when I received the order they still got it wrong! Had to park get out the car and go inside because the drive thru line was too long even though they have double lanes to take 2 orders at once. Other than that, the food itself, once correct, was good hot & fresh.
Food: 5
Service: 2
Recommended dishes: Mcdouble, French Fries, Mcmuffin, Bacon Egg Cheese Biscuit, Hamburger Happy Meal
None of the drive-thru employees, including the manager, didn't have McDonald's shirts.
Atmosphere: 1
Food: 3
Service: 1
I'm really surprised that there are so many bad reviews. Never had a problem there. It's my usual place for early breakfast. As far as food .....oh well. It is McDonald's, so what can you expect. Service is friendly, and you can actually have your breakfast with a smile, sometimes ?. They are polite and always greeting you and wishing you a good day. Never messed up my order. Many other places do. Especially Dunkin donuts. I'll see them soon again.
Food: 3
Service: 5
Mistakes, lack of good customer service, lines, and foremost poor quality food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburgers, French Fries
Food order is consistently wrong and there idea of a mcflurry is some toppings thrown on top of ice-cream ,If you try to call the listed number for the store its disconnected
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
Food was cold. I won't be going back there
Atmosphere: 1
Food: 1
Service: 1
Please avoid this location
He had to open the cheeseburger without gloves to verify it's mine
Not clean
Atmosphere: 1
Food: 1
Service: 1
Tristan the cashier is one the best employees and most considerate individuals I’ve ever come across at a McDonald’s! He should be celebrated for his hard work and amazing attitude! He was so polite to everyone even thought the customers were being rude and demanding to him!! Way better to go kid! Keep that up and success is just around the corner! Tristan at McDonald on Halsted in Homewood!
GREAT experience at this location!!! NO line and FAST service with FRIENDLY staff! Was in a hurry. Had a doctor's appointment. Was able to get my granddaughter's meal in record time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Sausage
I have been coming to this McDonald's for decades. I wrote a review 6 years ago that's below this updated one. I live in Homewood and graduated from Homewood-Flossmoor Highschool. I previously wrote a review for the other McDonald's in Homewood on Kedzie. I stated my displeasure to the overall low quality service throughout the years. This location is a minor step up. For the most part I have not had many issues coming here overall.
There was an incident I experienced a few months ago, where a manager was trying to forcibly not allow me to leave. I filled my water bottle up with water. I did not get his name, however he threatened to call the police on me. I fill out the survey receipt religiously. I do not understand why a manager would treat a loyal McRewards remember in that fashion. It has left a very bad taste in my mouth.
This McDonald's used to be 24 hours, and I would come here late at night to do deliveries for 'Doordash'. An issue I MUST STATE, is how McDonald's (as an overall corporation) handles food delivery orders. Every single McDonald's prepares the order as soon as it comes in their system. The issue is, my 'Doordash' rating would go down when I did McDonald's orders. Most people that order McDonald's, cannot afford to tip. Thus most drivers refuse the orders, then the food gets cold until some driver decides to finally deliver. It would be much better if the order was not made until the driver arrived at the restaurant. That way it guarantees the customer would receive the food at the utmost freshest. McDonald's is known for inventing and revolutionizing the fast food industry. Innovation is abundant and evident. McDonald's initial mission's business model is structured off making people's orders fresh and ready to go.
Also I would like to state, that I utilize the McRewards app all the time. It is a hassle to have to do the survey on the MCD Voice website. It often stops working for no apparent reason. You have a perfectly functioning app that is a much better option. It would be nice if y'all considered changing this operation the moving forward. The receipts that are printed out are sometimes very hard to read, and the ink fades within the day or two. Once that happens it is impossible to read the long survey code that we need to provide. A scannable QR code or barcode would be much better. This would make the survey experience much more convenient. Lastly, there is a 'Character Limit' in the comment section. 1,200 characters is not enough to properly illustrate if I had any kind of significant issue or concern. Removing the 'Character Limit' is for the best.
Ultimately with this restaurant, I will give them a five star for right now. Please keep up the good work.
Previous Review 6 years ago :
Hey its a McDonald's. Like all McD's they sell low quality unhealthy food packed with chemicals and preservatives to fool you into thinking that just because it's cheap it's ok to eat.
This particular location give the same low quality service that all McDonald's give. During the day they keep the line moving, but at night they only have 2 people working. You will sit there forever. You better check your order before driving off, because they will not hesitate to give you stale old food or totally botch your order.
I don't understand why it's McDonald's will to feed the public poison food. It's a foul business plan. They have all the resources to change the fast food industry and feed the masses with healthy food. Just a reflection of our society that is more focused on quantity as opposed to quality.
Atmosphere: 5
Food: 5
Service: 5
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