Now I completely understand why whenever I doordash to my house across the street it comes from the ones so far away.
I pull up to go to the drive-thru, and the gentleman can't speak English. And I'm not trying to insult him. I'm saying he literally is speaking gibberish saying things like mhfdygg.
I thought I was stroking out. Say forget it. Let me pull in to go into the store .... Door's locked
Thanks for nothing I'll make sure not to come back here.
Service: 1
Timothy Wachowiak
You know the deal
Atmosphere: 2
Food: 4
Service: 3
Courtney Roberts
Fabulous customer service
Atmosphere: 5
Food: 5
Service: 5
Brian Smith
This where I go in a crunch.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries
Clarissa Chappelle
On 8/30/25 at 2:45am, We had a 17 min wait. Customer service was poor by employee #408. She had an attitude. Not polite, no offers were promoted and lied and said there were no new drinks were being offered. The Cashier was on her phone for a long time before servicing and touched drink kids after handling cell phone. The food was not bad other than fries were very bland. Very poor service and needs to be addressed
Atmosphere: 1
Food: 3
Service: 1
Linda Thomas
the floor was dirty and the clerks didn't stop eating when I entered. I was the only customer and no one was in the drive-thru. I don't know if I will return. The unsanitary conditions concerned me the most.
Atmosphere: 2
Food: 4
Service: 3
john pratscher
He had a friend that never tried white castle hamburgers before... We ordered some... The weight was very lengthy... The cheese fries and the onion rings.We're awesome. A d s my friend enjoyed her very first white castle hamburgers.
Atmosphere: 2
Food: 4
Service: 3
Ockeisha
I had my order taken by Audrey this evening. She was very patient and polite all while I was trying to access my coupons.
Recommended dishes: Chicken Rings Cal 320 470 1050, 2 Breakfast Sliders Combo Cal 860-1090
Michelle Bush
Terrible customer service at this location on halsted , line always long and backed up . Went here today around 3:40 team member # 1691 handed me my food at the window money is taken at . There is cars behind me and one in front of me with no room to get out . She had the window cracked and said I hate when people don’t move out the line when they get the food I would’ve been tried to get out she just sitting right here like a dummy . for one move the line and you wouldn’t have this issue and secondly I’m not going to try to squeeze my car out and possibly hit my car or some one else car because your line is backed up . Practice better time management . She argues with me and close window I ask for the manager who is a big girl with red hair who didn’t even apologize for her employee actions and their customer service . The employee comes behind the manager as I’m talking to the manager and takes her head set off and say I swear I would get fired for fighting and puts her head out the window like she want to fight and I told the manager this is how you let your employees act . I won’t be going back here as u can tell by the reviews the customer service is terrible . I refuse to argue with the rude incompetent YBs that work here
Atmosphere: 1
Food: 2
Service: 1
K-NATE TheHairDoctor
In fairness it was 4am... but still absolutely unacceptable to wait 15 mins to order then another 20 mins to receive my food ans still not have the order correct!
Small vanilla shake with a single discount 🙌🏾🙌🏾🙌🏾
Atmosphere: 5
Food: 5
Service: 5
They got my order wrong and long lines
Atmosphere: 3
Food: 5
Service: 3
Now I completely understand why whenever I doordash to my house across the street it comes from the ones so far away.
I pull up to go to the drive-thru, and the gentleman can't speak English. And I'm not trying to insult him. I'm saying he literally is speaking gibberish saying things like mhfdygg.
I thought I was stroking out. Say forget it. Let me pull in to go into the store .... Door's locked
Thanks for nothing I'll make sure not to come back here.
Service: 1
You know the deal
Atmosphere: 2
Food: 4
Service: 3
Fabulous customer service
Atmosphere: 5
Food: 5
Service: 5
This where I go in a crunch.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries
On 8/30/25 at 2:45am, We had a 17 min wait. Customer service was poor by employee #408. She had an attitude. Not polite, no offers were promoted and lied and said there were no new drinks were being offered. The Cashier was on her phone for a long time before servicing and touched drink kids after handling cell phone. The food was not bad other than fries were very bland. Very poor service and needs to be addressed
Atmosphere: 1
Food: 3
Service: 1
the floor was dirty and the clerks didn't stop eating when I entered. I was the only customer and no one was in the drive-thru. I don't know if I will return. The unsanitary conditions concerned me the most.
Atmosphere: 2
Food: 4
Service: 3
He had a friend that never tried white castle hamburgers before... We ordered some... The weight was very lengthy... The cheese fries and the onion rings.We're awesome.
A d s my friend enjoyed her very first white castle hamburgers.
Atmosphere: 2
Food: 4
Service: 3
I had my order taken by Audrey this evening. She was very patient and polite all while I was trying to access my coupons.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
5 stars for the new chicken sandwich, that's goooood eating
The drive threw was fast and had my food fresh in no time. My new go to white castle
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Rings Cal 320 470 1050, Fries Mozzarella Sticks
Vegetarian options: Good food 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Rings Cal 320 470 1050, 2 Breakfast Sliders Combo Cal 860-1090
Terrible customer service at this location on halsted , line always long and backed up . Went here today around 3:40 team member # 1691
handed me my food at the window money is taken at . There is cars behind me and one in front of me with no room to get out . She had the window cracked and said I hate when people don’t move out the line when they get the food I would’ve been tried to get out she just sitting right here like a dummy . for one move the line and you wouldn’t have this issue and secondly I’m not going to try to squeeze my car out and possibly hit my car or some one else car because your line is backed up . Practice better time management . She argues with me and close window I ask for the manager who is a big girl with red hair who didn’t even apologize for her employee actions and their customer service . The employee comes behind the manager as I’m talking to the manager and takes her head set off and say I swear I would get fired for fighting and puts her head out the window like she want to fight and I told the manager this is how you let your employees act . I won’t be going back here as u can tell by the reviews the customer service is terrible . I refuse to argue with the rude incompetent YBs that work here
Atmosphere: 1
Food: 2
Service: 1
In fairness it was 4am... but still absolutely unacceptable to wait 15 mins to order then another 20 mins to receive my food ans still not have the order correct!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Rings Cal 320 470 1050, 1921 Slider Meal
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