Recommended dishes: Chicken Rings Cal 320 470 1050, 2 Breakfast Sliders Combo Cal 860-1090
Michelle Bush
Terrible customer service at this location on halsted , line always long and backed up . Went here today around 3:40 team member # 1691 handed me my food at the window money is taken at . There is cars behind me and one in front of me with no room to get out . She had the window cracked and said I hate when people don’t move out the line when they get the food I would’ve been tried to get out she just sitting right here like a dummy . for one move the line and you wouldn’t have this issue and secondly I’m not going to try to squeeze my car out and possibly hit my car or some one else car because your line is backed up . Practice better time management . She argues with me and close window I ask for the manager who is a big girl with red hair who didn’t even apologize for her employee actions and their customer service . The employee comes behind the manager as I’m talking to the manager and takes her head set off and say I swear I would get fired for fighting and puts her head out the window like she want to fight and I told the manager this is how you let your employees act . I won’t be going back here as u can tell by the reviews the customer service is terrible . I refuse to argue with the rude incompetent YBs that work here
Atmosphere: 1
Food: 2
Service: 1
K-NATE TheHairDoctor
In fairness it was 4am... but still absolutely unacceptable to wait 15 mins to order then another 20 mins to receive my food ans still not have the order correct!
Employees are rude and very pushy. I ended up not ordering
Shawnee Boyd
Ordered mozzarella sticks and fries. Noticed there was a hair in my fries once I got to the end of the fry. My hair is braided into a bun and my hair color is chocolate brown. I placed a complaint and received a call from a manager. I explain to her my experience. Her response, “I could have sworn everyone had on a hair net on that shift.” Improper response for a customer complaint about the restaurants lack of sanitation. She asked if I had a picture, here it is. I could not upload it with my complaint. Also, there was an employee smoking in the parking lot. Let’s just say they were not smoking a 🚬 . So do you expect me to believe you all follow proper sanitation?
Atmosphere: 1
Food: 1
Service: 1
Dandre Davis
Morning service is slow!
Atmosphere: 4
Food: 4
Service: 2
Kim Kapica
Service tonight (2.21.25 9:30pm) was fast and super friendly. Burgers and fries were cooked perfect. Best I've had there in a long time.
Food: 5
Service: 5
Antonio
My family and I had a delightful Valentine's Day dinner at White Castle. The warm ambiance and exceptional service made the evening special. The manager's thoughtful gesture of gifting chocolate candy roses added a festive touch. We look forward to returning.
5 stars for the new chicken sandwich, that's goooood eating
The drive threw was fast and had my food fresh in no time. My new go to white castle
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Rings Cal 320 470 1050, Fries Mozzarella Sticks
Vegetarian options: Good food 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Rings Cal 320 470 1050, 2 Breakfast Sliders Combo Cal 860-1090
Terrible customer service at this location on halsted , line always long and backed up . Went here today around 3:40 team member # 1691
handed me my food at the window money is taken at . There is cars behind me and one in front of me with no room to get out . She had the window cracked and said I hate when people don’t move out the line when they get the food I would’ve been tried to get out she just sitting right here like a dummy . for one move the line and you wouldn’t have this issue and secondly I’m not going to try to squeeze my car out and possibly hit my car or some one else car because your line is backed up . Practice better time management . She argues with me and close window I ask for the manager who is a big girl with red hair who didn’t even apologize for her employee actions and their customer service . The employee comes behind the manager as I’m talking to the manager and takes her head set off and say I swear I would get fired for fighting and puts her head out the window like she want to fight and I told the manager this is how you let your employees act . I won’t be going back here as u can tell by the reviews the customer service is terrible . I refuse to argue with the rude incompetent YBs that work here
Atmosphere: 1
Food: 2
Service: 1
In fairness it was 4am... but still absolutely unacceptable to wait 15 mins to order then another 20 mins to receive my food ans still not have the order correct!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Rings Cal 320 470 1050, 1921 Slider Meal
Love White Castles excellent service in great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Slider
White
Atmosphere: 5
Food: 5
Service: 5
Great customer service and extremely clean atmosphere!
The service was better than the food the wait was 10 mins and food still was cold .
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: The Original Slider
Always a good late night snack. Grape pop 🔥🔥
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Employees are rude and very pushy. I ended up not ordering
Ordered mozzarella sticks and fries. Noticed there was a hair in my fries once I got to the end of the fry. My hair is braided into a bun and my hair color is chocolate brown. I placed a complaint and received a call from a manager. I explain to her my experience. Her response, “I could have sworn everyone had on a hair net on that shift.” Improper response for a customer complaint about the restaurants lack of sanitation. She asked if I had a picture, here it is. I could not upload it with my complaint. Also, there was an employee smoking in the parking lot. Let’s just say they were not smoking a 🚬 . So do you expect me to believe you all follow proper sanitation?
Atmosphere: 1
Food: 1
Service: 1
Morning service is slow!
Atmosphere: 4
Food: 4
Service: 2
Service tonight (2.21.25 9:30pm) was fast and super friendly. Burgers and fries were cooked perfect. Best I've had there in a long time.
Food: 5
Service: 5
My family and I had a delightful Valentine's Day dinner at White Castle. The warm ambiance and exceptional service made the evening special. The manager's thoughtful gesture of gifting chocolate candy roses added a festive touch. We look forward to returning.
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