I placed a mobile order and it took the payment And told me to go to Johnston City so I did. What I got up to the first window in drive-thru she was struggling to find my order which I understand. However, the manager on duty came up and was very rude to both me and her. This happened about 5 minutes ago. At first the manager tried to say I would have to pay for the order again and replace my order but eventually ended up just making my order that I already paid for.
Atmosphere: 1
Food: 3
Service: 1
wayne wilce
Johnston City McDonald's is the best McDonald's in this area.
Atmosphere: 4
Food: 4
Service: 5
Michelle Baney
It was a very long line this morning but they made it through pretty quickly and when I received my food everything was well done to perfection they did a wonderful job! Nothing was under cooked.
Atmosphere: 5
Food: 5
Service: 5
Josh McReynolds
If you want wait 35 minutes in a 4 car line for a double cheese burger and 4 nuggets come here. The night shift does wonders too, they can take you order and move you forward for a 30 wait. Hop you got YouTube. You aren’t about to eat anytime soon: just skip town. Go to Marion or west Frankfort. Proper service.
Atmosphere: 1
Food: 1
Service: 1
Molly D
Best diet coke of any chain!
Atmosphere: 5
Food: 5
Service: 5
Nic W
What happened to having a dress code it needs to be enforced nothing worse than being handed food with someone looking like they have snot poring out their nose
Cal Moore
Counter service guy was awesome at our problem solving lol
Atmosphere: 5
Food: 5
Service: 5
Robert Page
Worst McDonald's. I thought some of the others was worse but the JC one has changed my mind. Every single time (and I went at least once a week) they mess up on something, so I hold my temper and just over look it as a simple mistake...but not any more. A couple times I can possibly understand....but not every time. Usually it is an item made wrong, this time they didn't even bother putting it in my bag...why? Just why cant they get anything correct?
Atmosphere: 3
Food: 4
Service: 1
Kerry jo
Same crap
Atmosphere: 4
Food: 4
Service: 4
Heather Roberts
Good dry, cold fries, young kids some have no ability to communicate with others.
I seriously have never been to a McDonalds and had good customer service, as well as hot food. In fact, we stopped going to the McDonalds by our house. We were traveling from Florida to Chicago and needed something quick for 4 hungry kids. We stopped at the Johnston City McDonalds. All of the food was fresh, HOT, and the order was correct. The customer service was top tier. Most of the staff were pretty young and they gave us the best customer service we have had in a long time. From the drive through, to the cashier, to the person who brought out our food. Just courteous, respectful. Amazing service. I had to take the time to give them positive feedback because it is has to come across in this day and time and T hey deserve to be recognized for the outstanding job.
I placed a mobile order and it took the payment And told me to go to Johnston City so I did. What I got up to the first window in drive-thru she was struggling to find my order which I understand. However, the manager on duty came up and was very rude to both me and her. This happened about 5 minutes ago. At first the manager tried to say I would have to pay for the order again and replace my order but eventually ended up just making my order that I already paid for.
Atmosphere: 1
Food: 3
Service: 1
Johnston City McDonald's is the best McDonald's in this area.
Atmosphere: 4
Food: 4
Service: 5
It was a very long line this morning but they made it through pretty quickly and when I received my food everything was well done to perfection they did a wonderful job! Nothing was under cooked.
Atmosphere: 5
Food: 5
Service: 5
If you want wait 35 minutes in a 4 car line for a double cheese burger and 4 nuggets come here. The night shift does wonders too, they can take you order and move you forward for a 30 wait. Hop you got YouTube. You aren’t about to eat anytime soon: just skip town. Go to Marion or west Frankfort. Proper service.
Atmosphere: 1
Food: 1
Service: 1
Best diet coke of any chain!
Atmosphere: 5
Food: 5
Service: 5
What happened to having a dress code it needs to be enforced nothing worse than being handed food with someone looking like they have snot poring out their nose
Counter service guy was awesome at our problem solving lol
Atmosphere: 5
Food: 5
Service: 5
Worst McDonald's. I thought some of the others was worse but the JC one has changed my mind. Every single time (and I went at least once a week) they mess up on something, so I hold my temper and just over look it as a simple mistake...but not any more. A couple times I can possibly understand....but not every time. Usually it is an item made wrong, this time they didn't even bother putting it in my bag...why? Just why cant they get anything correct?
Atmosphere: 3
Food: 4
Service: 1
Same crap
Atmosphere: 4
Food: 4
Service: 4
Good dry, cold fries, young kids some have no ability to communicate with others.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Food was fresh and it came fast!
Atmosphere: 5
Food: 5
Service: 5
Very expensive
I seriously have never been to a McDonalds and had good customer service, as well as hot food. In fact, we stopped going to the McDonalds by our house. We were traveling from Florida to Chicago and needed something quick for 4 hungry kids. We stopped at the Johnston City McDonalds. All of the food was fresh, HOT, and the order was correct. The customer service was top tier. Most of the staff were pretty young and they gave us the best customer service we have had in a long time. From the drive through, to the cashier, to the person who brought out our food. Just courteous, respectful. Amazing service. I had to take the time to give them positive feedback because it is has to come across in this day and time and T hey deserve to be recognized for the outstanding job.
Does not understand Cross Contamination.
Great location
Atmosphere: 5
Food: 5
Service: 5
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