If I could leave zero stars I would. We went in for ice cream and waited there for over 5 min without any acknowledgement at all. The girls both looked right at us and said nothing just kept working the drive thru. We should have listened to the 2.9 google review and skipped this place all together.
Maggie Mazur
Poor service. The two workers were standing with their back to the register on their phones and didn't even notice when we walked in.
Ashley Sutton
Out of ice cream. Out of cookies and brownies to make sundaes, Out of bananas. Joke. Will not be returning.
Sylvia
The service here sucks. The girls in the afternoon talk smack about the customers right in front of their faces. I couldn't believe that. I went inside once and heard them being very rude toward the customer in the drive thru. The next day, I went through the drive thru and they started mocking me with the drive thru window open. I just placed my order. I didn't give attitude or do anything that warranted such despicable service. I never went back after that. I waited over ten minutes to get a sandwich that I ordered online ten minutes before arriving. There was no line and no reason it should have taken 20 minutes for one sandwich. They were truly awful employees.
Rubak Olga Rubak
A good place and a great service.
Eduardo Melesio
Always make the best coffee
Jim Smith
Can't go wrong with 31 Flavors
Michelle Billups
good dounts always fresh and good ice cream
Rich White
Staff at Baskin Robin's was extremely rude. I was told one thing and then rang up nearly double of what I was told. When I pointed it out, I was told, by the worker that's not what I said. I said yes it is what u said. She then said well turning her back to me and walking away, in a very quick/short tone/manner, sorry. While at the same time waving her hand in the air as though whatever I don't care. Very rude and not a good example to someone traveling through the town. I will not be back.P.S.after calling and reporting it to the manger/supervisor I was simple told sorry and i will pass this one, with no offer to make it right in any way. Even though my hotel is a 10 second walk to the store.
russ winterfeld
worst ice cream sunday ever.asked for a chocolate sunday got very little whipped cream and they just drizzled a little bit of chocolate sauce on top of the cream. I get more chocolate at other Dunkins when I get a coca mocha latte. will never go back.
Last night went to get a Ice cream and lobby was closed it was around 8 pm went through drive through and asked what time lobby closed they said 930 but they had a rush of people so they closed it early honestly looked like they were all high and couldn’t get my order right. I go to this place every morning to get my coffee and morning staff is great but the people at night are a sad story smh
Natalie Florek
CUSTOMER SERVICE SECOND TO NONE.STAFF IS RUDE.If you are planning on coming to this store to put in an order for an ice cream cake for a birthday/anniversary or any other event.. STOP. Do NOT come in. Don't waste your time. They won't help you. I came in on 03/02/2022 at 3pm. I came in and went straight to their cake catalog which is located on the right side as you come inside the building. After looking through their selection and making a decision I approched the cashier and asked if I could put an order in for a ice cream cake for a future date.She then told me to "hold on" so she can go get the "cake book" and went into the back. after coming back in few minutes she said she wasn't able to find it, therefore she couldn't take my order. I asked if she could call the store manager because they had the same problem last December, where the girl couldn't find the "cake book" as well but after calling the manager, the book was found and I was able to put in my order. She then snarled and told me no that she will not call the manager because "she is going to tell you the same thing as me" even though I explained to her that last time the last manager knew the location of the "cake book" and we had no further problems. I asked her if she knew how else I can put my order in. And she told me to go to Baskin Robbins website and order it online. So I went to go sit down in a chair and went online to do such that. After finding their store location, selecting my cake, customizing it, the last step is to check out. Well after you click "Check out" their website breaks. It takes you to the screen that says something along the lines "oops we have frozen, please try again" and it keeps crashing every single time. It crashes right after clicking check out. I walked up to the same girl and said they their website keeps crashing, showed her the screen and it's not letting me order a cake. She told me to connect to the public wifi. It wasn't the internet issue but website issue. I once again asked if she minded if we called the manager and ask if there was something we could do and she said no. I think at this point, it's very unprofessional. She woulndt listen to anything else I had to say and told me tough luck. The girl that was behind the counter had very short brown hair and was wearing glasses. No name tag was worn.When I asked what I can do next, she told me to drive around town and find a place that can order with me. "drive around" like in going to be wasting my gas because this girl is too lazy to call her manager and ask for help. Especially since her other coworkers that took my order in the past had NO ISSUES. I do believe she was plain LAZY. and had 0 customer service skills.I will NOT be wasting my time at this location, nor will they get any more of my money. Please train your staff to better handle customers.
Cristina
Fast service, always get my orders right. Hardly busy when I order & if it is they move fast.
Mrs.GamerToday
Fast service, always get my orders right. Hardly busy when I order & if it is they move fast.
Kasharii Parker
I go at least once a week in the morning and the service is good. On top of that, they have the softest doughnuts from Dunkin Donuts that I have ever had.
If I could leave zero stars I would. We went in for ice cream and waited there for over 5 min without any acknowledgement at all. The girls both looked right at us and said nothing just kept working the drive thru. We should have listened to the 2.9 google review and skipped this place all together.
Poor service. The two workers were standing with their back to the register on their phones and didn't even notice when we walked in.
Out of ice cream. Out of cookies and brownies to make sundaes, Out of bananas. Joke. Will not be returning.
The service here sucks. The girls in the afternoon talk smack about the customers right in front of their faces. I couldn't believe that. I went inside once and heard them being very rude toward the customer in the drive thru. The next day, I went through the drive thru and they started mocking me with the drive thru window open. I just placed my order. I didn't give attitude or do anything that warranted such despicable service. I never went back after that. I waited over ten minutes to get a sandwich that I ordered online ten minutes before arriving. There was no line and no reason it should have taken 20 minutes for one sandwich. They were truly awful employees.
A good place and a great service.
Always make the best coffee
Can't go wrong with 31 Flavors
good dounts always fresh and good ice cream
Staff at Baskin Robin's was extremely rude. I was told one thing and then rang up nearly double of what I was told. When I pointed it out, I was told, by the worker that's not what I said. I said yes it is what u said. She then said well turning her back to me and walking away, in a very quick/short tone/manner, sorry. While at the same time waving her hand in the air as though whatever I don't care. Very rude and not a good example to someone traveling through the town. I will not be back.P.S.after calling and reporting it to the manger/supervisor I was simple told sorry and i will pass this one, with no offer to make it right in any way. Even though my hotel is a 10 second walk to the store.
worst ice cream sunday ever.asked for a chocolate sunday got very little whipped cream and they just drizzled a little bit of chocolate sauce on top of the cream. I get more chocolate at other Dunkins when I get a coca mocha latte. will never go back.
Restaurantji Recommends
Last night went to get a Ice cream and lobby was closed it was around 8 pm went through drive through and asked what time lobby closed they said 930 but they had a rush of people so they closed it early honestly looked like they were all high and couldn’t get my order right. I go to this place every morning to get my coffee and morning staff is great but the people at night are a sad story smh
CUSTOMER SERVICE SECOND TO NONE.STAFF IS RUDE.If you are planning on coming to this store to put in an order for an ice cream cake for a birthday/anniversary or any other event.. STOP. Do NOT come in. Don't waste your time. They won't help you. I came in on 03/02/2022 at 3pm. I came in and went straight to their cake catalog which is located on the right side as you come inside the building. After looking through their selection and making a decision I approched the cashier and asked if I could put an order in for a ice cream cake for a future date.She then told me to "hold on" so she can go get the "cake book" and went into the back. after coming back in few minutes she said she wasn't able to find it, therefore she couldn't take my order. I asked if she could call the store manager because they had the same problem last December, where the girl couldn't find the "cake book" as well but after calling the manager, the book was found and I was able to put in my order. She then snarled and told me no that she will not call the manager because "she is going to tell you the same thing as me" even though I explained to her that last time the last manager knew the location of the "cake book" and we had no further problems. I asked her if she knew how else I can put my order in. And she told me to go to Baskin Robbins website and order it online. So I went to go sit down in a chair and went online to do such that. After finding their store location, selecting my cake, customizing it, the last step is to check out. Well after you click "Check out" their website breaks. It takes you to the screen that says something along the lines "oops we have frozen, please try again" and it keeps crashing every single time. It crashes right after clicking check out. I walked up to the same girl and said they their website keeps crashing, showed her the screen and it's not letting me order a cake. She told me to connect to the public wifi. It wasn't the internet issue but website issue. I once again asked if she minded if we called the manager and ask if there was something we could do and she said no. I think at this point, it's very unprofessional. She woulndt listen to anything else I had to say and told me tough luck. The girl that was behind the counter had very short brown hair and was wearing glasses. No name tag was worn.When I asked what I can do next, she told me to drive around town and find a place that can order with me. "drive around" like in going to be wasting my gas because this girl is too lazy to call her manager and ask for help. Especially since her other coworkers that took my order in the past had NO ISSUES. I do believe she was plain LAZY. and had 0 customer service skills.I will NOT be wasting my time at this location, nor will they get any more of my money. Please train your staff to better handle customers.
Fast service, always get my orders right. Hardly busy when I order & if it is they move fast.
Fast service, always get my orders right. Hardly busy when I order & if it is they move fast.
I go at least once a week in the morning and the service is good. On top of that, they have the softest doughnuts from Dunkin Donuts that I have ever had.