Dunkin'
209 Rand Rd, Lakemoor
(815) 679-6249
Recent Reviews
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This is the BEST DUNKIN I’ve been to. Shoutout to Matt for hooking it up on a sad, rainy day. He turned my day around!
I come by frequently as I am a delighted regular and the food is most excellent and this one employee, I believe his name is Brody is an exquisite person and he always delivers my drinks so nonchalantly always giving me compliments on how good I look. The atmosphere is great and it smells delightful inside the store.
Passing through and stopped at late afternoon and almost no donuts. Only chocolate long johns, strawberry frosted, maple frosted, fitters and that's it. So I won't stop here again. Disappointed.
6/25 about 1:00pm
Came in for the $6 meal which is a good buy and to be able to relax at a local Dunkin. Unfortunately this was not the case with the blantantly discriminate, entitled attitudes and ignorance of derogatory side chatter apparently based on looks concerning the only male customer in the restaurant at the moment by the all young, female crew. Of course, this will not actually be addressed since the identity politics are still in full charge within hiring and firing these days instead of on things like interpersonal skills when in a customer service job.
You get what you give and when I'm being courteous, decent, and just acting as a dignified person and grown man, I still get indignant behavior. The tone and interactions throughout were unbelievably unfriendly and unwelcoming. Everything I ordered given to me with no name said and in a entitled, bothered manner. Never asked if I wanted my receipt nor given to me. I went up a second time for a quick donut and initially was ignored when I'm plainly visible to the cashier unless she has no self awareness whatsoever. As for the obviously derogatory side chatter while I'm sitting there eating and attempting to relax in the establishment, it was literally being called creep and laughing just in the other side of the counter, drive thru area with no one else around to direct it to. The maturity was literally like being in a room with grade school kids, not young adults or even girls that were about to be. Glad we're all about the all girl crews and I should feel so bad about existing that this is considered acceptable and empowered. I'm actually a generally socially liberal guy in many ways and find it disheartening that this is how girls are interacting with a grown man thinking it's even remotely being confident and/or proving anything other than ignorance and being overly sheltered with some obvious unearned privilege. As it goes these days, I'm supposed to be happy this service came from an all girl crew. Get some interpersonal skills and confidence up here and I would complain if it came from boys as well but it's obvious what the deal is.
The food was overall good and the meal is a good buy. The sandwich was a bit burnt (croissant) and the hash browns as well. Plus a few more has browns should be in there. The coffee was on point especially with the cream sugar amount. The donut at the end was terrible and I didn't even eat it. Overall good food, subpar service, and terrible environment.
Someone accidentally gave me the wrong order. I went inside. Instead of 2 coffee rolls I received a Bavarian. It was too late once I left. Ask for a receipt to make sure you call the correct place for a credit.
I frequent many Dunkins placing decently large orders in the course of my job sometimes several times per week. Out of all of them, this one is THE BEST. The team is fast, super friendly, and always accurate with orders. These guys are amazing!
Atmosphere: 5
Food: 5
Service: 5
This is my favorite Dunkin’ to go to. They’re always so nice here. There’s one employee that I look forward to getting my order from. I think he might be a manager because he wears a different colored shirt. He has a beard & is always really friendly. Good service too ?
Atmosphere: 5
Service: 5
Recommended dishes: Iced Tea
Amazing! The workers were so polite
I LOVE Ashley! Every time i come in she hooks me up with the best coffee and knows just how i like it! She always greets me and for best coffee i always seek her out. Her personality and her vibe is just amazing, and she gives the best service!
Atmosphere: 5
Food: 5
Service: 5
I’ve been to many Dunkin’s and this one is by far the cleanest and quickest to serve you. The manager, Ashley is phenomenal. Not only is she prompt and quick but you can tell she cares about the quality of service. She is especially great when I have my kids with me. I only wish this was the dunkin close to me so I could go more often. But I will go out of my way just to come here bc of Ashley and also bc you’re not waiting forever. Keep up the great work,Ashley and team!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Iced Macchiato
Restaurantji Recommends
Customer service was great, Ashley was amazing the coffee was to perfection
Atmosphere: 5
Food: 5
Service: 5
Just love coming here every morning and seeing my regular, Ashley, she always brightens my day by actual conversation and a smile! Never gets my order wrong, so I will definitely be coming back! Thank you guys! See ya tomorrow!
Atmosphere: 5
Food: 5
Service: 5
Ashley is the best , the reason why I show up to this Dunkin is because of her!
Atmosphere: 5
Food: 5
Service: 5
Ashley gave exceptional service, was fast, knew exactly what I wanted even if I didn’t explain it well. I for sure will comeback here because of her
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Turkey Sausage Egg and Cheese
Nice, friendly and gets our orders right.
Atmosphere: 5
Food: 5
Service: 5
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