I just want to shout out to the two employees who helped me after I had a bad experience at another store. But again everyone makes some mistakes. No one is perfect. So I'm not going to focus on the negative but the positive. These two employees made everything right and also went to their boss and their boss made everything right. The owner of the two stores called me at 8:15 at night to tell me she was sorry about what happened and that she would give me a free sandwich. When I came back into the store that happened in. I would never been able to have gotten the free sandwich if it wasn't for the two employees in the LaSalle store. Thank you for taking your time and showing that when the customer is right they need to be taken care of. Thank you again to the management and the employees at the LaSalle store.
Atmosphere: 5
Food: 5
Service: 5
Jerry Phlippeau
Ordered a meatball sub. I even asked to have it toasted. After received it. I sat down to enjoy. When I bit into it I was surprised to find the meatballs almost still frozen and ice cold. When I complained the counter person took the sandwich an basically threw it back in the toaster oven. I suggested that may not work and got an eye roll. When she pulled it out the bread was hard and petrified basically. The meatballs were still cold and the bread was as hard as a rock. They refused a refund when I asked. In the garbage it went. I hope I can upload a photo of the mess they handed me back. I would suggest a manager or owner reply to this or I plan to share this experience and photos all over my social media.
Robin Hughes
Everything was ice cold. I did a pick up order ten minutes before I picked it up, I tried one of those new pretzels, the cheese was out of a refrigerator cold. And they did not even heat up the steak on my sandwich. Just because I don't want the bread.Toasted doesn't mean I don't want the meat warmed up.
Atmosphere: 1
Food: 1
Service: 1
Amanda Jarman
The boss sub. I added produce and I received without. They said they'd fix it. They gave me the veggies in a container instead of fixing. Highly disappointed in them... several times in a row now. They were out of turkey and I had to sub that out on 2 subs. The only good was that I got to choose my 12 cookies. We won't be visiting the subways near us any more. Oh and made in the wrong bread for 3 subs. Ugg
Food: 2
Service: 2
Me I
Every time we order 2 subs online, they mix up the bread to the sandwich! Annoying!
Food: 5
Service: 1
For The people
The most unfriendly staff I ever encountered they dont smile they just stare at u with this I hate my job face and they don't even ask what u would like they just stare at u smh so uncomfortable very rude and unprofessional I won't be back for office lunches
Atmosphere: 1
Food: 1
Service: 1
Jazmin Valero
I’ve ordered from them multiple times since they are the only Subway near. You can tell they either just don’t give a damn or don’t like your job. I’ve literally ASKED AND REQUESTED toasted on my order MULTIPLE TIMES. And every single time I get the sandwich, it is NEVER toasted. You would think I’m asking them to go out and buy a toaster? Like you’re literally at your job for 8 hours and just have to make sandwiches and can’t do that correctly? My sandwiches are always done poorly. HORRIBLY poorly. Mustard GLOBBED on in insane amounts, cheese not melted showing they never toasted it, bread just falling apart like they hardly even put in effort to make it. Save yourself the trouble. This place should be shut down.
I come to this Subway often during the week. I have always had great service. First time I have come on a Saturday. Very disappointed with the service. 2 young girls very rude. Only had 2 breads made. Sandwich was made very sloppy. Ice was low and some fountain drink need changing. No other customers were there when we arrived. They were very friendly to the young kid who came in after us though.
Atmosphere: 2
Food: 2
Service: 1
Rafael Hernandez
Alexies was very helpful on this day I was still healing for a pulled tooth and because she cared about her customer she made sure to make the sub as soft as she could.
Food: 5
Local Guide
Subway, as subway normally is, good bread, fresh veggies etc. Clean location.Editing my review since the staff has changed and their new people are actually friendly.
Atmosphere: 5
Food: 5
Service: 5
Nick Harmon
Went to the subway in LaSalle today, first time at this location. I was the only customer in the place. I watched the girls make several subs but, they had no interest in making me anything so, I left. Just acknowledge the customer, it's easy. Won't be back.
I just want to shout out to the two employees who helped me after I had a bad experience at another store. But again everyone makes some mistakes. No one is perfect. So I'm not going to focus on the negative but the positive. These two employees made everything right and also went to their boss and their boss made everything right. The owner of the two stores called me at 8:15 at night to tell me she was sorry about what happened and that she would give me a free sandwich. When I came back into the store that happened in. I would never been able to have gotten the free sandwich if it wasn't for the two employees in the LaSalle store. Thank you for taking your time and showing that when the customer is right they need to be taken care of. Thank you again to the management and the employees at the LaSalle store.
Atmosphere: 5
Food: 5
Service: 5
Ordered a meatball sub. I even asked to have it toasted. After received it. I sat down to enjoy. When I bit into it I was surprised to find the meatballs almost still frozen and ice cold. When I complained the counter person took the sandwich an basically threw it back in the toaster oven. I suggested that may not work and got an eye roll. When she pulled it out the bread was hard and petrified basically. The meatballs were still cold and the bread was as hard as a rock. They refused a refund when I asked. In the garbage it went. I hope I can upload a photo of the mess they handed me back. I would suggest a manager or owner reply to this or I plan to share this experience and photos all over my social media.
Everything was ice cold. I did a pick up order ten minutes before I picked it up, I tried one of those new pretzels, the cheese was out of a refrigerator cold. And they did not even heat up the steak on my sandwich. Just because I don't want the bread.Toasted doesn't mean I don't want the meat warmed up.
Atmosphere: 1
Food: 1
Service: 1
The boss sub. I added produce and I received without. They said they'd fix it. They gave me the veggies in a container instead of fixing. Highly disappointed in them... several times in a row now. They were out of turkey and I had to sub that out on 2 subs. The only good was that I got to choose my 12 cookies. We won't be visiting the subways near us any more. Oh and made in the wrong bread for 3 subs. Ugg
Food: 2
Service: 2
Every time we order 2 subs online, they mix up the bread to the sandwich! Annoying!
Food: 5
Service: 1
The most unfriendly staff I ever encountered they dont smile they just stare at u with this I hate my job face and they don't even ask what u would like they just stare at u smh so uncomfortable very rude and unprofessional I won't be back for office lunches
Atmosphere: 1
Food: 1
Service: 1
I’ve ordered from them multiple times since they are the only Subway near. You can tell they either just don’t give a damn or don’t like your job. I’ve literally ASKED AND REQUESTED toasted on my order MULTIPLE TIMES. And every single time I get the sandwich, it is NEVER toasted. You would think I’m asking them to go out and buy a toaster? Like you’re literally at your job for 8 hours and just have to make sandwiches and can’t do that correctly? My sandwiches are always done poorly. HORRIBLY poorly. Mustard GLOBBED on in insane amounts, cheese not melted showing they never toasted it, bread just falling apart like they hardly even put in effort to make it. Save yourself the trouble. This place should be shut down.
Atmosphere: 1
Food: 1
Service: 1
Always excellent service and food
Atmosphere: 4
Food: 5
Service: 5
Always excellent service and food
Atmosphere: 4
Food: 5
Service: 5
good asl
Restaurantji Recommends
Good people,nice smiles,food is
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Oatmeal Raisin
I come to this Subway often during the week. I have always had great service. First time I have come on a Saturday. Very disappointed with the service. 2 young girls very rude. Only had 2 breads made. Sandwich was made very sloppy. Ice was low and some fountain drink need changing. No other customers were there when we arrived. They were very friendly to the young kid who came in after us though.
Atmosphere: 2
Food: 2
Service: 1
Alexies was very helpful on this day I was still healing for a pulled tooth and because she cared about her customer she made sure to make the sub as soft as she could.
Food: 5
Subway, as subway normally is, good bread, fresh veggies etc. Clean location.Editing my review since the staff has changed and their new people are actually friendly.
Atmosphere: 5
Food: 5
Service: 5
Went to the subway in LaSalle today, first time at this location. I was the only customer in the place. I watched the girls make several subs but, they had no interest in making me anything so, I left. Just acknowledge the customer, it's easy. Won't be back.
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