Went to the drive thru the customer service was great, very cheerful, big ups cause it was early in the morning
Food: 5
Service: 5
Recommended dishes: Donuts, Bagels, Iced Latte
Christophe Guiard
I ordered 2 croissants that were not fresh. At least one or 2 days old! So disappointing to be fooled. Not the first time!!!!!
Food: 1
roman malinsciy
Lazy and rude
Atmosphere: 1
Food: 1
Service: 1
Mark Hasan
This place is out of control. They will always manage to screw up your order. And I'm not talking about a complicated order. It's just black coffee. You can forget about coffee with cream, it's so water down, it's like having a little coffee with your cream. They never wait for the coffee until it's completely done brewing before serving.If there was a negative star ? review, I would use that.I called corporate a few times, and it seems there are no changes.
Atmosphere: 1
Food: 1
Service: 1
Ania A
Super rude and unprofessional service.
Atmosphere: 1
Food: 3
Service: 1
Stacie Meza
Sat for 5 minutes at speaker waiting for someone to acknowledge we were there while seeing one worker socializing. When got drink order wasn't right. Young man who was at window then added the cold foam but they didn't add the sugar so waste of money.
Atmosphere: 3
Food: 3
Service: 3
EJC Chriss
For downtown libertyville, they need new managers. They always get the orders wrong, nothing is ever properly made. It’s honestly the most horrific Dunkin. I’ve given it a couple of chances but they need to shut it
Atmosphere: 1
Food: 1
Service: 1
Reilly s.
This place is awful. The service I experienced today was unacceptable. I walked in as one of the first people and the worker proceeded to take my order. I sat down thinking it would be done in a couple of minutes and ended up waiting there for 20 minutes or more! This was because a couple of teenage girls walked in and the worker let them go behind the counter and take free food. After they left he proceeded to complain about them even though he let them, he was swearing in front of children and other costumers. My drink was not served until 25 minutes after. Need less to say I am not happy!
Zoe C.
I was one of the first orders to get it 15 minutes after. The worker let teenage girls go behind the counter and take free donuts. He was to busy talking and laughing with them to even bother making my drink. His Co-Worker was the only one trying to make food and drinks. When the girls left he started swearing in-front of all the customers. It was very hectic there. Did not enjoy it.
Marta Sytniewski
Excellent service, friendly and helpful staff. Goid for kids. My children have a great time at the Donkin Doghnuts. We come here often after school it's always a positive
Bad customer service employee at the drive thru was on the phone all time. When I receive my food my ice coffee was not how I ask. She didn’t even put attention ?.
Samuel Littlefield
Last few times I've ordered my coffee has tasted awful. Today I ordered an iced coffee with cream and sugar. They got the cream and sugar right. But I think they forgot to put coffee in. Go do the Dunkin down the road near Butterfield. They don't have a drive-thru but they can at least make a decent cup of coffee.
Atmosphere: 3
Food: 1
Service: 3
Sergio
The worst Donuts place un vernon hills , the donas were very hard , the site was very dirty and the Sellers were very badly
Atmosphere: 1
Food: 3
Service: 1
Brock Williams
Bro who works here won’t serve “libertyville highschool students” absolutely absurdKid-friendliness: they are not
Went to the drive thru the customer service was great, very cheerful, big ups cause it was early in the morning
Food: 5
Service: 5
Recommended dishes: Donuts, Bagels, Iced Latte
I ordered 2 croissants that were not fresh. At least one or 2 days old! So disappointing to be fooled. Not the first time!!!!!
Food: 1
Lazy and rude
Atmosphere: 1
Food: 1
Service: 1
This place is out of control. They will always manage to screw up your order. And I'm not talking about a complicated order. It's just black coffee. You can forget about coffee with cream, it's so water down, it's like having a little coffee with your cream. They never wait for the coffee until it's completely done brewing before serving.If there was a negative star ? review, I would use that.I called corporate a few times, and it seems there are no changes.
Atmosphere: 1
Food: 1
Service: 1
Super rude and unprofessional service.
Atmosphere: 1
Food: 3
Service: 1
Sat for 5 minutes at speaker waiting for someone to acknowledge we were there while seeing one worker socializing. When got drink order wasn't right. Young man who was at window then added the cold foam but they didn't add the sugar so waste of money.
Atmosphere: 3
Food: 3
Service: 3
For downtown libertyville, they need new managers. They always get the orders wrong, nothing is ever properly made. It’s honestly the most horrific Dunkin. I’ve given it a couple of chances but they need to shut it
Atmosphere: 1
Food: 1
Service: 1
This place is awful. The service I experienced today was unacceptable. I walked in as one of the first people and the worker proceeded to take my order. I sat down thinking it would be done in a couple of minutes and ended up waiting there for 20 minutes or more! This was because a couple of teenage girls walked in and the worker let them go behind the counter and take free food. After they left he proceeded to complain about them even though he let them, he was swearing in front of children and other costumers. My drink was not served until 25 minutes after. Need less to say I am not happy!
I was one of the first orders to get it 15 minutes after. The worker let teenage girls go behind the counter and take free donuts. He was to busy talking and laughing with them to even bother making my drink. His Co-Worker was the only one trying to make food and drinks. When the girls left he started swearing in-front of all the customers. It was very hectic there. Did not enjoy it.
Excellent service, friendly and helpful staff. Goid for kids. My children have a great time at the Donkin Doghnuts. We come here often after school it's always a positive
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good, fresh donuts. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Bad customer service employee at the drive thru was on the phone all time. When I receive my food my ice coffee was not how I ask. She didn’t even put attention ?.
Last few times I've ordered my coffee has tasted awful. Today I ordered an iced coffee with cream and sugar. They got the cream and sugar right. But I think they forgot to put coffee in. Go do the Dunkin down the road near Butterfield. They don't have a drive-thru but they can at least make a decent cup of coffee.
Atmosphere: 3
Food: 1
Service: 3
The worst Donuts place un vernon hills , the donas were very hard , the site was very dirty and the Sellers were very badly
Atmosphere: 1
Food: 3
Service: 1
Bro who works here won’t serve “libertyville highschool students” absolutely absurdKid-friendliness: they are not
Atmosphere: 1
Food: 1
Service: 1