I should have checked the reviews before ordering here. Apathetic management of inventory and apathetic service. Never has anything you want, always claims out of stock. If you want lackluster results, this place is for you. Enjoy.
Lou Carso
went through the drive-through ordered a sesame seed bagel with plain cream cheese on it not toasted. I get that order multiple times a week. I didn’t open the bag until I got to work when I opened it. There was a bagel in there not cut no cream cheese, just a bagel thrown into a bag.
Kate
I'm alergic to milk and always order almond milk. Several times they have given the wrong milk and caused a reaction.
John James
EDIT: Turns out the donuts are flash frozen and get thawed at the Dunkin location. No wonder it's all downhill.
Original review: The donuts are not fresh, they are cold and obviously made earlier and refrigerated. Centralizing the donut making was a mistake. I would love to have some fresh donuts.
Atmosphere: 3
Food: 1
Service: 4
Brianna Rosie
Hi, I wanted to report one of the worst Dunkin experiences I have ever had. This happened on November 19th around 3:30 PM in 2025.
I ordered a peppermint mocha from the drive thru. A peppermint mocha should have whipped cream, chocolate drizzle, peppermint flavor, and mocha. Instead, I received a plain hot coffee with a peppermint mocha sticker stuck on it like that alone would magically create flavor. There was no whip, no drizzle, no peppermint, and no mocha. Just a very confused cup of coffee.
I went inside for a refund. I did not want it remade. I only wanted my money back for a drink that was not even close to what I ordered.
A different lady came to the counter first. I did not get her name, but she was polite and she went to call for Niketha. The moment Niketha walked up, the whole mood changed. She already looked annoyed before I even spoke, like assisting a customer was the last thing she planned on doing that day.
She gave no greeting and no apology. When I explained that I needed a refund, she acted like I had asked her to perform a magic trick. She avoided giving the refund, gave me attitude the entire time, and made the process way harder than it needed to be. I had to repeat myself multiple times because she clearly did not want to help.
Her attitude was unnecessary and honestly exhausting. It felt like she was personally offended that I wanted the drink I paid for.
By the time she finally processed the refund, I was thinking I should have just gone to Starbucks. At least they would have given me the right drink without acting like I disrupted national peace.
I wanted to make you aware because the wrong drink was one problem, but the customer service was truly unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Jimmy Uy
Server was fast, friendly & helpful. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Natalie
Literally the worst Dunkin ever. Keep trying to give it chances but they get worse visit by visit. The coffee is terrible and their service takes forever to produce one drink. The coffee always tastes burned and no matter which drink I get it is always inaccurately made when I’ve tried the same drink at multiple different locations.
Atmosphere: 1
Food: 1
Service: 1
Steven McQueen
It is not open 24 hours even though their website states otherwise.
Amrutha valli Parangi
I went this Dunkin everyday. The staff is very friendly and I like their coffee.
Atmosphere: 5
Food: 5
Service: 5
Sowmya Priya Channa
This place has truly become my go-to spot for coffee and quick bites! The service is always fast and friendly, and I appreciate how consistent the quality is. Whether I’m grabbing my morning coffee or treating myself to a snack in the afternoon, Thus store never disappoints. Highly recommend for anyone looking for a reliable and affordable coffee and breakfast option.
I should have checked the reviews before ordering here. Apathetic management of inventory and apathetic service. Never has anything you want, always claims out of stock. If you want lackluster results, this place is for you. Enjoy.
went through the drive-through ordered a sesame seed bagel with plain cream cheese on it not toasted. I get that order multiple times a week. I didn’t open the bag until I got to work when I opened it. There was a bagel in there not cut no cream cheese, just a bagel thrown into a bag.
I'm alergic to milk and always order almond milk. Several times they have given the wrong milk and caused a reaction.
EDIT:
Turns out the donuts are flash frozen and get thawed at the Dunkin location. No wonder it's all downhill.
Original review:
The donuts are not fresh, they are cold and obviously made earlier and refrigerated. Centralizing the donut making was a mistake. I would love to have some fresh donuts.
Atmosphere: 3
Food: 1
Service: 4
Hi, I wanted to report one of the worst Dunkin experiences I have ever had. This happened on November 19th around 3:30 PM in 2025.
I ordered a peppermint mocha from the drive thru. A peppermint mocha should have whipped cream, chocolate drizzle, peppermint flavor, and mocha. Instead, I received a plain hot coffee with a peppermint mocha sticker stuck on it like that alone would magically create flavor. There was no whip, no drizzle, no peppermint, and no mocha. Just a very confused cup of coffee.
I went inside for a refund. I did not want it remade. I only wanted my money back for a drink that was not even close to what I ordered.
A different lady came to the counter first. I did not get her name, but she was polite and she went to call for Niketha. The moment Niketha walked up, the whole mood changed. She already looked annoyed before I even spoke, like assisting a customer was the last thing she planned on doing that day.
She gave no greeting and no apology. When I explained that I needed a refund, she acted like I had asked her to perform a magic trick. She avoided giving the refund, gave me attitude the entire time, and made the process way harder than it needed to be. I had to repeat myself multiple times because she clearly did not want to help.
Her attitude was unnecessary and honestly exhausting. It felt like she was personally offended that I wanted the drink I paid for.
By the time she finally processed the refund, I was thinking I should have just gone to Starbucks. At least they would have given me the right drink without acting like I disrupted national peace.
I wanted to make you aware because the wrong drink was one problem, but the customer service was truly unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Server was fast, friendly & helpful. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Literally the worst Dunkin ever. Keep trying to give it chances but they get worse visit by visit. The coffee is terrible and their service takes forever to produce one drink. The coffee always tastes burned and no matter which drink I get it is always inaccurately made when I’ve tried the same drink at multiple different locations.
Atmosphere: 1
Food: 1
Service: 1
It is not open 24 hours even though their website states otherwise.
I went this Dunkin everyday. The staff is very friendly and I like their coffee.
Atmosphere: 5
Food: 5
Service: 5
This place has truly become my go-to spot for coffee and quick bites! The service is always fast and friendly, and I appreciate how consistent the quality is. Whether I’m grabbing my morning coffee or treating myself to a snack in the afternoon, Thus store never disappoints. Highly recommend for anyone looking for a reliable and affordable coffee and breakfast option.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They have good speed of service and I always have some delicious coffee
Donut price here is also less compared to other locations
Atmosphere: 5
Food: 5
Service: 5
Extremely over priced. What is normally 8 dollars is nearly 12.
I have been here so manyyyy times and the staff is so sweet!!
Friendly staff, make my coffee really well. Highly recommend.
Waited 25 minutes to get my food in the morning!!! Was not busy…. Worst experience I’ve had at any Dunkin.
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