Gloria Jean's Coffees Yorktown Shopping Center (varying hours of operation)

Great staff extremely helpful coffee was excellent

Atmosphere: 5

Food: 5

Service: 5

I just visited the Gloria Jeans in Yorktown and wanted an iced latte (one of the flavors of a chilled) but requested it be over ice. At first the barista said no, and then she clarified and said they could do that. She then asked me how many shots of espresso i wanted. I don’t know what the standard amount is? I’m not often asked that. She also charged for $2 for this drink to be made over ice when it’s just an iced latte? Maybe i explained what i wanted incorrectly but why am i paying over $10 for a drink when it should’ve been closer to $7. I didn’t say anything because it’s not worth arguing with someone that doesn’t understand.

Disappointed because i like the coffee and drinks here!

Atmosphere: 2

Service: 1

$8.50 for a medium cold brew w/ cream and 1 flavor. a robbery

Food: 1

The coffee was fine, but $8 for a black ice coffee is just too much for something that costs so little to make and time to prepare. Again the coffee wasn’t bad, but with those prices definitely not worth it IMHO.

Atmosphere: 2

Service: 2

Menu is confusing as heck - I almost walked out because I was overstimulated. Additionally, I was charged $11 for a medium iced latte.. when I questioned the barista, she pushed back. I ordered an iced latte (medium iced biscoff latte to be exact).. I was charged for a biscoff chiller & had a $2 upcharge for it to be an iced drink. This is absolutely criminal & the barista acted like she could not be bothered. I told her she was lucky I was using my corporate card because no one else would use their own money on an $11 medium iced latte. Definitely a register training moment needing to happen.

Atmosphere: 2

Service: 3

All the drinks and food are amazing and so is the service, thank you!

Atmosphere: 5

Food: 5

Service: 5

Understaffed. Too slow making drinks. Not enough workers and they have no sense of urgency

$20 for 2 iced lattes is criminal. Add in the rude service and 20 minute wait. I will not be returning

Atmosphere: 1

Food: 2

Service: 1

One of my favorite coffee shops. They also have some unique gifts. I've purchased a few. Nice quality

Service: 5

Pretty quiet walking in. There were 2 people behind counter. One woman and one man. The man seemed way too impatient as I was looking through the menu. Never had Gloria Jean's before so I took my time. I chose Pistachio Chiller. I thought it would have been at least green as it shows on the picture.....the woman told me it's because it's got coffee in it. After I paid Man didn't hand me receipt, instead drop it in front of me over counter. Just rude.

Atmosphere: 3

Food: 1

Service: 1

For a business that relies on tips they don't tip in return. I delivered their Instacart order of 15 gallons of milk products and they stiffed me. I waited 20 minutes for them to get their order and called 10 times and no one answered. THEY DID NOT TIP. Do not work for or buy from this place. How they treat people is very telling.

Atmosphere: 1

Service: 1

Ordered a $10 Caramel Blast, but received a Cookies and Cream. Went to tell them and they said no, I was wrong. I did a Google image search to show them and still no, the customer was wrong. Terrible service, new management or owners. Cannot recommend this place. Avoid. No Caramel.

Food: 1

Service: 1

First time in and omg the employee was so nice! The banana bread is delicious!!!! And coffee tastes so goood!!!!!

Atmosphere: 5

Food: 5

Service: 5

absolutely horrible. i don’t know what they did to this place. nothing is ever right!!! bring back the old crew!!!

Atmosphere: 1

Food: 1

Service: 1

Today I ordered small coffee. Instead it worker gave me medium. When I asked change for small he charged my card again.

Service: 1