Gloria Jean's Coffees Yorktown Shopping Center (varying hours of operation)

Pretty quiet walking in. There were 2 people behind counter. One woman and one man. The man seemed way too impatient as I was looking through the menu. Never had Gloria Jean's before so I took my time. I chose Pistachio Chiller. I thought it would have been at least green as it shows on the picture.....the woman told me it's because it's got coffee in it. After I paid Man didn't hand me receipt, instead drop it in front of me over counter. Just rude.

Atmosphere: 3

Food: 1

Service: 1

For a business that relies on tips they don't tip in return. I delivered their Instacart order of 15 gallons of milk products and they stiffed me. I waited 20 minutes for them to get their order and called 10 times and no one answered. THEY DID NOT TIP. Do not work for or buy from this place. How they treat people is very telling.

Atmosphere: 1

Service: 1

Ordered a $10 Caramel Blast, but received a Cookies and Cream. Went to tell them and they said no, I was wrong. I did a Google image search to show them and still no, the customer was wrong. Terrible service, new management or owners. Cannot recommend this place. Avoid. No Caramel.

Food: 1

Service: 1

First time in and omg the employee was so nice! The banana bread is delicious!!!! And coffee tastes so goood!!!!!

Atmosphere: 5

Food: 5

Service: 5

absolutely horrible. i don’t know what they did to this place. nothing is ever right!!! bring back the old crew!!!

Atmosphere: 1

Food: 1

Service: 1

Today I ordered small coffee. Instead it worker gave me medium. When I asked change for small he charged my card again.

Service: 1

this place used to be great. I'm assuming they're under new ownership now. i ordered a large Winter Wonderland flavored iced coffee, charged $11 for a Chiller and received a Carmel iced coffee.

Atmosphere: 1

Food: 1

Service: 1

Managers are so rude but the employees are so nice and I’m pretty sure some of the bakery items are expired.

Nit is the best worker and you can tell he is the manager. He deserves a raise. Promotes loyalty and values regular customers!!!! I will definitely be coming again!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: White Chocolate Raspberry

Always love coming to this Coffee spot when visiting the Yorktown Mall! ❤️

Atmosphere: 5

Food: 5

Service: 5

There was only one person helping the whole store. Service was super slow. If you are a coffee shop, people want to be able get their coffee and leave. Terrible experience and wasted time here.

Best hot chocolate ever!! Sometimes they get cheap with the amaretto flavoring..I always ask for extra..I want to taste it..some people put in a few caps.. can't taste it..but this girl made them so great..I went back to thank her and give her a bigger tip,but her shift must've been over when I finished both of them,as there was a guy there..sorry i didn't get her name,but if you figure out who she was telling her thanks for me..

Atmosphere: 5

Food: 5

Service: 5

They have a good line of products for you to try as well as some good pastries. I only ordered a tea and it was good.

Atmosphere: 4

Food: 4

Service: 4

Love their Vanilla Latte!

So tired of coming and it being closed randomly. I love this place and the hours are unpredictable. Sigh.