This has to be the worst McDonalds in the western suburbs. Every single time they take forever and EVERY single time they will screw something up.
Last straw was being told to pull into a spot to wait for our food tonight and waiting 25 minutes for a standard sized order. A worker came out with 3 bags and started listing off different orders trying to figure ours out. None of them were ours.
We finally went in for a refund and they refunded $5 short. I was so over it I just left. Go to a different location if you care about service. The Villa Park location on St. Charles is much better.
Mook low
I went monday moring to get breakfast and a lady called naty give me my order she was really respectful and great at customer service definitely going back :)
Service: 5
Dianne Ale
I came in around 1 pm, 3 cars passed me in the drive thru and no one took my order. After waiting for a while they took my order. I came up to the drive thru and the cashier straight up started talking shit to me about my car. I ignored him and he kept being rude. After I payed I came up to the second window and the guy confirms my order. He gives it to me and I leave. My order was totally wrong. I don’t suggest anyone coming to this McDonald’s. Hope management can take care of this issue.
Atmosphere: 1
Food: 1
Service: 1
Bradley W
This location needs to pick up the pace! Slower than sludge and I called there they dont answer the phone and when they do they are rude on the phone !
Service: 1
Ohyu Eigh-twontu
Slow drive through, but team members were very kind and apologetic.
Sammy Baik
When I arrived here it was around 3pm and I was buying a few cups of coffee and I waited too long!
Atmosphere: 4
Food: 3
Service: 5
Sal Cruz
Unprofessional staff. They randomly close at different times without warning or notice on the menu or outside. U just kinda wait outside until someone randomly decides to yell that theyre closed.
They forgot the sweet and sour sauce and gave us a double cheeseburger instead of the McDouble. Time to switch to Wendy’s.
Atmosphere: 3
Food: 1
Service: 1
Mikhail Sharkevich
I avoided these establishments for a long time, but this evening I stopped by almost by accident and was pleasantly surprised by the taste and quality of the burger and fries. True, we had to wait about 15 minutes, there were a lot of take-out orders.
Erik Castro
24/7?? I think not. Pulled up for some coffee and no answer. Then I see this.
Atmosphere: 1
Service: 1
Kathy Olesiak
Waited too long to order, they seemed understaffed and more interested in drive thru.
Atmosphere: 4
Food: 4
Service: 2
Chris Chase
All of your crew and managers are really friendly and welcoming. I like your store's appearance and layout. And your food and mobile app are great and easy to use.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Big Mac, Ice Cream Cone, Quarter Pounder Hamburger, Mcdouble, French Fries
This has to be the worst McDonalds in the western suburbs. Every single time they take forever and EVERY single time they will screw something up.
Last straw was being told to pull into a spot to wait for our food tonight and waiting 25 minutes for a standard sized order. A worker came out with 3 bags and started listing off different orders trying to figure ours out. None of them were ours.
We finally went in for a refund and they refunded $5 short. I was so over it I just left. Go to a different location if you care about service. The Villa Park location on St. Charles is much better.
I went monday moring to get breakfast and a lady called naty give me my order she was really respectful and great at customer service definitely going back :)
Service: 5
I came in around 1 pm, 3 cars passed me in the drive thru and no one took my order. After waiting for a while they took my order. I came up to the drive thru and the cashier straight up started talking shit to me about my car. I ignored him and he kept being rude. After I payed I came up to the second window and the guy confirms my order. He gives it to me and I leave. My order was totally wrong. I don’t suggest anyone coming to this McDonald’s. Hope management can take care of this issue.
Atmosphere: 1
Food: 1
Service: 1
This location needs to pick up the pace! Slower than sludge and I called there they dont answer the phone and when they do they are rude on the phone !
Service: 1
Slow drive through, but team members were very kind and apologetic.
When I arrived here it was around 3pm and I was buying a few cups of coffee and I waited too long!
Atmosphere: 4
Food: 3
Service: 5
Unprofessional staff. They randomly close at different times without warning or notice on the menu or outside. U just kinda wait outside until someone randomly decides to yell that theyre closed.
Atmosphere: 1
Food: 1
Service: 1
very slow service and rude staff!
Bad customer service
Atmosphere: 1
Food: 1
Service: 1
Parking: Sufficient place
Kid-friendliness: Yes it is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Cheeseburger
Restaurantji Recommends
They forgot the sweet and sour sauce and gave us a double cheeseburger instead of the McDouble. Time to switch to Wendy’s.
Atmosphere: 3
Food: 1
Service: 1
I avoided these establishments for a long time, but this evening I stopped by almost by accident and was pleasantly surprised by the taste and quality of the burger and fries. True, we had to wait about 15 minutes, there were a lot of take-out orders.
24/7?? I think not. Pulled up for some coffee and no answer. Then I see this.
Atmosphere: 1
Service: 1
Waited too long to order, they seemed understaffed and more interested in drive thru.
Atmosphere: 4
Food: 4
Service: 2
All of your crew and managers are really friendly and welcoming. I like your store's appearance and layout. And your food and mobile app are great and easy to use.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Big Mac, Ice Cream Cone, Quarter Pounder Hamburger, Mcdouble, French Fries
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