Zero stars for this Starbucks this was my first time coming here they got my order wrong. I ordered a grande iced white chocolate mocha with vanilla sweet cold foam, no whipped cream,blonde espresso, and caramel drizzle.The cup even says no whipped cream and they added whipped cream and no cold foam. When I got it i I didn’t look at it I looked at it by the time I got home and it was too late to go back.But this was not and did not look like an ice white chocolate mocha it is a dark brown and tasted really bad. And it is not even white like it’s supposed to be.And for my mom’s drink they got it right but it was half way full and the inside looked weird like oily. She ordered a tall hot white chocolate mocha. Also it wasn’t even hot it was cold.
Britney
Brandon was working the drive thru, he was so sweet and made sure my order was correct. Amazing customer service 💚
Atmosphere: 5
Food: 5
Service: 5
Raven Crawford
The manager Marco was very nice. My husband didn’t like his drink and he made him a new one with no problem. Marco deserves a raise.
Atmosphere: 5
Food: 5
Service: 5
NOVA Repair
Kari was awesome! Fast service, the coffee was delicious, and 10/10 dialogue about exploding kittens.
Atmosphere: 5
Food: 5
Service: 5
Elliana McFarland
Such a peaceful environment, has very cute seating, and the employees were very kind and made our drinks quickly. My coffee was delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Andrew Bruderli
A solid Starbucks. It's well run
Atmosphere: 4
Food: 4
Service: 5
Chris Bonavolante
The breakfast sandwich is the worst. Similar to airplane food heated up
Very over priced
Atmosphere: 4
Food: 1
Service: 3
Patricia Sanders
Always get Iced coffee. Service and atmosphere is great at the Roosevelt Rd Lombard location.
This is the worst starbucks I have ever been too. I waited for 40 mins to take my order expecting to have coffee and a pastry but the guy in front of me was being difficult and rude to the person taking his order and saying he needed his order now that it wasn't hot enough the last time he got it . When she asked for a manager for him no one came and he continued to be rude to her as if it was her fault. she said sorry for the wait a manger will be with you when they are available and went to make his food and asked him to repeat his drink hevsaid your confused she said I'm not confused I'm just getting your food. He continued to yell at her that she needs to get a manager cause she's confused. finally a manager came and asked to speak to her in the back when they came back to help the difficult customer she looked discouraged. I assume she was berated for telling him to wait. They gave him a free order. What kinda place treats a rude customer this well and doesn't assist the employee in need. She took my order said sorry for that wait what can i get for you but looked upset trying to regain herself. I said it's ok that guy was very difficult she looked around as if she was afraid to respond and just said thanks. Is this how you treat your workers starbucks. I've come here for a long time and the employees are so nice and do thier best i love coming here but seeing this changes how I see starbucks. Bad management if a manger can't do well by customers and its employees. Starbucks needs to do better for a place that's supposed to include every one it needs to be better! I feel bad i didn't say anything but I foolishly expected more from Starbucks management
Atmosphere: 1
Food: 1
Service: 1
Lori Boyer
Just consistently so slow…
Badrul V
Starbucks quality is great, and I changed the service, the customer service response was great and they addressed the issue within a day. Excellent follow thru
Atmosphere: 5
Food: 5
Service: 4
Wendi Ezzi
I love the mobile order option and they always get it right! I’m always running behind and they remember tiny details like a straw that keep me on my way! I’m not a morning person but they sure do help!! Best location in the area 🥰⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Matt Yarbrough
I find their attitudes towards work and customer relations is very subpar. I counted 4 workers upfront and working very diligently or orders, what was very disturbing as I sat at the counter 8 minutes or more, not a single employee acknowledged my presence! I know they were busy, and there were possibly a lot of online orders. But for no one to say not a word (someone will be with you shortly) as if I were nothing more than old furniture in a coffee shop. Are managers training these workers anything?
They are very fast to get things ready.
Zero stars for this Starbucks this was my first time coming here they got my order wrong. I ordered a grande iced white chocolate mocha with vanilla sweet cold foam, no whipped cream,blonde espresso, and caramel drizzle.The cup even says no whipped cream and they added whipped cream and no cold foam. When I got it i I didn’t look at it I looked at it by the time I got home and it was too late to go back.But this was not and did not look like an ice white chocolate mocha it is a dark brown and tasted really bad. And it is not even white like it’s supposed to be.And for my mom’s drink they got it right but it was half way full and the inside looked weird like oily. She ordered a tall hot white chocolate mocha. Also it wasn’t even hot it was cold.
Brandon was working the drive thru, he was so sweet and made sure my order was correct. Amazing customer service 💚
Atmosphere: 5
Food: 5
Service: 5
The manager Marco was very nice. My husband didn’t like his drink and he made him a new one with no problem. Marco deserves a raise.
Atmosphere: 5
Food: 5
Service: 5
Kari was awesome! Fast service, the coffee was delicious, and 10/10 dialogue about exploding kittens.
Atmosphere: 5
Food: 5
Service: 5
Such a peaceful environment, has very cute seating, and the employees were very kind and made our drinks quickly. My coffee was delicious!!!
Atmosphere: 5
Food: 5
Service: 5
A solid Starbucks. It's well run
Atmosphere: 4
Food: 4
Service: 5
The breakfast sandwich is the worst. Similar to airplane food heated up
Very over priced
Atmosphere: 4
Food: 1
Service: 3
Always get Iced coffee. Service and atmosphere is great at the Roosevelt Rd Lombard location.
Atmosphere: 5
Food: 5
Service: 5
Staff was exstreamly nice !
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
This is the worst starbucks I have ever been too. I waited for 40 mins to take my order expecting to have coffee and a pastry but the guy in front of me was being difficult and rude to the person taking his order and saying he needed his order now that it wasn't hot enough the last time he got it . When she asked for a manager for him no one came and he continued to be rude to her as if it was her fault. she said sorry for the wait a manger will be with you when they are available and went to make his food and asked him to repeat his drink hevsaid your confused she said I'm not confused I'm just getting your food. He continued to yell at her that she needs to get a manager cause she's confused. finally a manager came and asked to speak to her in the back when they came back to help the difficult customer she looked discouraged. I assume she was berated for telling him to wait. They gave him a free order. What kinda place treats a rude customer this well and doesn't assist
the employee in need. She took my order said sorry for that wait what can i get for you but looked upset trying to regain herself. I said it's ok that guy was very difficult she looked around as if she was afraid to respond and just said thanks. Is this how you treat your workers starbucks. I've come here for a long time and the employees are so nice and do thier best i love coming here but seeing this changes how I see starbucks. Bad management if a manger can't do well by customers and its employees. Starbucks needs to do better for a place that's supposed to include every one it needs to be better! I feel bad i didn't say anything but I foolishly expected more from Starbucks management
Atmosphere: 1
Food: 1
Service: 1
Just consistently so slow…
Starbucks quality is great, and I changed the service, the customer service response was great and they addressed the issue within a day. Excellent follow thru
Atmosphere: 5
Food: 5
Service: 4
I love the mobile order option and they always get it right! I’m always running behind and they remember tiny details like a straw that keep me on my way! I’m not a morning person but they sure do help!! Best location in the area 🥰⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
I find their attitudes towards work and customer relations is very subpar. I counted 4 workers upfront and working very diligently or orders, what was very disturbing as I sat at the counter 8 minutes or more, not a single employee acknowledged my presence! I know they were busy, and there were possibly a lot of online orders. But for no one to say not a word (someone will be with you shortly) as if I were nothing more than old furniture in a coffee shop. Are managers training these workers anything?
Atmosphere: 3
Food: 3
Service: 1
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