The guy working drive thru this morning is great and very friendly! My coffee was perfect too! Will probably come back soon!
HAMOVSKY
Good stuff and staff
Atmosphere: 5
Food: 5
Service: 5
Nick
Whoever was working from 1:10-1:30 today, you gotta get rid of them. A nightmare shift, terrible customer service.. But everyone else I’ve had service from there has been great!
Service: 1
Jordan Heritsch
If I could leave zero stars I would. Sandwhich came out with cold egg and the cheese wasn't even melted. I was given approximately 6 WET AND SOGGY hashbrowns. At least my coffee was good but they forgot the cold foam and I had to hand the drink back through the window. The people do not know what they are doing.
Atmosphere: 1
Food: 2
Service: 1
Genesis
First of all i never go for writing bad reviews, BUT the fact that i was waiting 30 mins while my toddler was in the back screaming was criminal.. I had made a mobile order that included and iced coffee.. Chocolate long john & what was supposed to be a Chipotle loaded hashbrowns! that they had me waiting for.. while employees were looking at me waiting in the drive-through.. One proceeded to ask me AFTER walking pass about 3 times.. “are you waiting for something” i told her i was waiting for a long time for my loaded hashbrowns.. so they proceeded to “make them” ended up receiving a wake up wrap! i told the girl that’s not what i ordered and showed her my receipt on my mobile app.. they went to “make it again” received the wrong thing again!!! i was sooo over it already.. come on dunkin! READ your orders! it’s not that hard! So disappointed. I should’ve just went to the dunkin on alpine where they never disappoint.
Atmosphere: 4
Food: 1
Service: 1
Thabit Max
The worst customer service ever..
Service: 1
Fred Flores
Always fresh doughnuts and coffee
Atmosphere: 5
Food: 5
Service: 5
Dee J
I waited for my phone order (in their defense, I was probably early picking it up), but the egg sandwich was room temperature at best. It should have been hot as I waited for it.
Cheyenne was very friendly in the drive through. Is that egg on the sourdough breakfast sandwich? It was flat out nasty.
Atmosphere: 3
Food: 2
Service: 5
Erika D Savage
My favorite Dunkin in rockford. It's ALWAYS made correctly and they're quick.
Atmosphere: 5
Food: 5
Service: 5
Cody Antos
Very clean... could use a baby changing table in the bathroom
Atmosphere: 4
Food: 5
Service: 5
anne dyer
Never have hot coffee at 630 pm due to cleaning machines almost two hours early.( Happened 4 times so far in the past month) One time they let me order hot coffee and handed me coffee colder than even room temperature. Same for any muffins n such always already thrown away.
never coming into this location again gross!
Atmosphere: 1
Food: 1
Service: 1
This location was out of refresher flavors
Atmosphere: 3
Food: 1
Service: 4
The guy working drive thru this morning is great and very friendly! My coffee was perfect too! Will probably come back soon!
Good stuff and staff
Atmosphere: 5
Food: 5
Service: 5
Whoever was working from 1:10-1:30 today, you gotta get rid of them. A nightmare shift, terrible customer service.. But everyone else I’ve had service from there has been great!
Service: 1
If I could leave zero stars I would. Sandwhich came out with cold egg and the cheese wasn't even melted. I was given approximately 6 WET AND SOGGY hashbrowns. At least my coffee was good but they forgot the cold foam and I had to hand the drink back through the window. The people do not know what they are doing.
Atmosphere: 1
Food: 2
Service: 1
First of all i never go for writing bad reviews, BUT the fact that i was waiting 30 mins while my toddler was in the back screaming was criminal.. I had made a mobile order that included and iced coffee.. Chocolate long john & what was supposed to be a Chipotle loaded hashbrowns! that they had me waiting for.. while employees were looking at me waiting in the drive-through.. One proceeded to ask me AFTER walking pass about 3 times.. “are you waiting for something” i told her i was waiting for a long time for my loaded hashbrowns.. so they proceeded to “make them” ended up receiving a wake up wrap! i told the girl that’s not what i ordered and showed her my receipt on my mobile app.. they went to “make it again” received the wrong thing again!!! i was sooo over it already.. come on dunkin! READ your orders! it’s not that hard! So disappointed. I should’ve just went to the dunkin on alpine where they never disappoint.
Atmosphere: 4
Food: 1
Service: 1
The worst customer service ever..
Service: 1
Always fresh doughnuts and coffee
Atmosphere: 5
Food: 5
Service: 5
I waited for my phone order (in their defense, I was probably early picking it up), but the egg sandwich was room temperature at best. It should have been hot as I waited for it.
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
Better than rockford
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts, Dunkin' Energy
Cheyenne was very friendly in the drive through.
Is that egg on the sourdough breakfast sandwich? It was flat out nasty.
Atmosphere: 3
Food: 2
Service: 5
My favorite Dunkin in rockford. It's ALWAYS made correctly and they're quick.
Atmosphere: 5
Food: 5
Service: 5
Very clean... could use a baby changing table in the bathroom
Atmosphere: 4
Food: 5
Service: 5
Never have hot coffee at 630 pm due to cleaning machines almost two hours early.( Happened 4 times so far in the past month) One time they let me order hot coffee and handed me coffee colder than even room temperature. Same for any muffins n such always already thrown away.
Atmosphere: 2
Food: 2
Service: 2
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