Not anywhere on the store says that the Ice Cream can't be served after 8:30 pm on a Sunday. We had been driving for 3 hours and decided to pull off the highway to get some Ice Cream. The Store Closes at 9:00.. We walked in at 8:32 and they wouldn't serve us Ice Cream. Talk about horrible Customer Service! Unbelievability ridiculous for a Baskin Robins who make money by serving Ice Cream as a company but not when they don't want to.
Andrew Beasley
The ice cream wasn’t too bad. The people were very friendly and definitely deserve a raise. But the cost of the ice cream was quite expensive for the quality. I paid almost $6 after taxes for one small scoop on a quite small sugar cone. 6.4/10 - Taste of Ice Cream 9/10 - Quality of Service 2.5/10 - Cost of Ice Cream
Betty Roberts
Nice clean place with friendly service. Coffee and dounut were delicious.
Debra Heagon
the place is terrible. You can't see the menu sign It's fogged up The woman told me I got a free waffle cone for 2 scoops the charged me $679 for it and the cone collapsed as soon as it was handed to me She wouldn't take the mess back or give me a napkin or receipt. I will never go back
Preston McCurry
Chris was one of the nicest people that I have met. Super nice and worked very fast and diligently. Would def go back.
Atmosphere: 5
Food: 5
Service: 5
Brent Stanley
Browsed the online menu and decided on something, went to the restaurant drive thru, repeated our order 3-4 times, was then told that they don't carry one of the flavors, we again repeated what we chose instead of the flavor they didn't have, was asked to pull forward because they somehow couldn't here us, pulled forward FINALLY got our order in, just for them to try to charge us almost $10 for a double scoop cup when online tells you it's $5.98 with tax, they were charging us as 2 single scoops claiming it was $4 something a scoop! These 2 women can't hear or do their job correctly, ended up walking away with a single scoop of ice cream but at that point with the experience we had we had opted not to trust it and ended up throwing it out. With the bad experience and bad vibes from these employees I did not feel comfortable trusting that they didn't tamper with it possibly. Will not be seeing my money from here on forward.
Atmosphere: 1
Service: 1
Dr. Mohammad Shamsuddoha
Their ice cream is yummy. They always run out of stock of mango and strawberry ice-cream.
Matthew Swanson
I have went to Baskin Robbins in Macomb twice in the last two months. On both occasions they have had the ingredients to make the ice cream I wanted but had it wrapped up up to an hour before closing and refused to make it.
R Downey
Great service!!
Erich Curtis
Absolutely amazing! Everyone was incredibly friendly! My daughter broke her wrist today all she wanted was pink ice cream. She got that in a unicorn cup with an edible unicorn horn! She had a blast and forgot all about her cast!! Amazing staff. Clean store. Great selection and prices. Great job all around!!!
Had the wild and reckless sherbet! A combination of fruit punch, blue raspberry and green apple! It was amazing!
Tasha Jinkens
Not only did they not give me what order but when I called to complain the shift leader aka “manager on duty” was so rude to me. So now I’m out $10 and stuck with something that is completely disgusting!
Krys C
Smallest scoop of ice cream for $4.
Krotis
Terrible customer service, but the drinks are ight
Debbie Orton
My grandson's loved the ice cream and I loved my iced coffee with sugar free toasted almond!!!! Great service and very friendly
Not anywhere on the store says that the Ice Cream can't be served after 8:30 pm on a Sunday. We had been driving for 3 hours and decided to pull off the highway to get some Ice Cream. The Store Closes at 9:00.. We walked in at 8:32 and they wouldn't serve us Ice Cream. Talk about horrible Customer Service! Unbelievability ridiculous for a Baskin Robins who make money by serving Ice Cream as a company but not when they don't want to.
The ice cream wasn’t too bad. The people were very friendly and definitely deserve a raise. But the cost of the ice cream was quite expensive for the quality. I paid almost $6 after taxes for one small scoop on a quite small sugar cone.
6.4/10 - Taste of Ice Cream
9/10 - Quality of Service
2.5/10 - Cost of Ice Cream
Nice clean place with friendly service. Coffee and dounut were delicious.
the place is terrible. You can't see the menu sign It's fogged up The woman told me I got a free waffle cone for 2 scoops the charged me $679 for it and the cone collapsed as soon as it was handed to me She wouldn't take the mess back or give me a napkin or receipt. I will never go back
Chris was one of the nicest people that I have met. Super nice and worked very fast and diligently. Would def go back.
Atmosphere: 5
Food: 5
Service: 5
Browsed the online menu and decided on something, went to the restaurant drive thru, repeated our order 3-4 times, was then told that they don't carry one of the flavors, we again repeated what we chose instead of the flavor they didn't have, was asked to pull forward because they somehow couldn't here us, pulled forward FINALLY got our order in, just for them to try to charge us almost $10 for a double scoop cup when online tells you it's $5.98 with tax, they were charging us as 2 single scoops claiming it was $4 something a scoop! These 2 women can't hear or do their job correctly, ended up walking away with a single scoop of ice cream but at that point with the experience we had we had opted not to trust it and ended up throwing it out. With the bad experience and bad vibes from these employees I did not feel comfortable trusting that they didn't tamper with it possibly. Will not be seeing my money from here on forward.
Atmosphere: 1
Service: 1
Their ice cream is yummy. They always run out of stock of mango and strawberry ice-cream.
I have went to Baskin Robbins in Macomb twice in the last two months. On both occasions they have had the ingredients to make the ice cream I wanted but had it wrapped up up to an hour before closing and refused to make it.
Great service!!
Absolutely amazing! Everyone was incredibly friendly! My daughter broke her wrist today all she wanted was pink ice cream. She got that in a unicorn cup with an edible unicorn horn! She had a blast and forgot all about her cast!! Amazing staff. Clean store. Great selection and prices. Great job all around!!!
Restaurantji Recommends
Had the wild and reckless sherbet! A combination of fruit punch, blue raspberry and green apple! It was amazing!
Not only did they not give me what order but when I called to complain the shift leader aka “manager on duty” was so rude to me. So now I’m out $10 and stuck with something that is completely disgusting!
Smallest scoop of ice cream for $4.
Terrible customer service, but the drinks are ight
My grandson's loved the ice cream and I loved my iced coffee with sugar free toasted almond!!!! Great service and very friendly
Loading...