PLACE IS A HUGE JOKE. They need to shut down. I was standing in line over 15min while they only helped drive thru orders. I was ignored and some woman was getting her donut order while I was not even waited on. Stormed out of there. Place needs to CLOSE. Noone can do their job.
Atmosphere: 1
Food: 1
Service: 1
William Eldridge
A Manhattan, IL Dunkin Doughnut Business who decided to take away the Customer accessible Business Phone Number 'says it All.' 👎👎👎 ~ 20 yr Manhattan Resident.
Atmosphere: 3
Food: 3
Service: 3
Cats Meow
Don’t want to bash my local Dunkin Donuts but whenever I get their sandwiches they are always cold and taste stale. The cheese is never melted. It’s like a got a sandwich that’s been sitting out for days. Do better Manhattan Dunkin Donuts.
Atmosphere: 1
Food: 1
Service: 1
Stephen Collins
As a native Bostonian, this is a true 5/5 dunks. Themed décor, new kiosks, and fast, friendly service. Y’all are spoiled here!
Eva Sarahi
I love supporting local businesses but they make it hard for us to do so. I seen they close at 7pm I went around 6:25 the front door was locked and closed couldn’t go inside. We decided to go through the drive through and when ordering a latte I was told they couldn’t make it anymore because they had already cleaned the machine. My husband wanted a bagel and they said they no longer had bagels they had ran out of mostly everything because they were going to close in 30 minutes.
Service: 1
Marie Kress
Please address the angry blonde girl in the drive thru window today. She is always so rude to her fellow employees, guests, and she messes up orders and takes short cuts to correct them. She is the reason for your low ratings! Get rid of whats polluting the atmosphere or highly recommend counseling services.
Atmosphere: 2
Food: 2
Service: 2
Myron Karstensen
Always great food and great service
Atmosphere: 5
Food: 5
Service: 5
Kaytlin Shaw
I usually enjoy Dunkin’, but the experience at this location was genuinely disappointing. Aubrey and Paige were incredibly rude and dismissive from the moment I drove up. Paige was the young lady with blonde hair, she was the worst of the two.They spoke over me while I was trying to place my order, didn’t acknowledge my questions, and acted like I was an inconvenience rather than a customer. It wasn’t just me either—other customers seemed to be getting the same cold, impatient treatment.
It’s one thing to be busy, but there’s no excuse for a complete lack of basic courtesy. A little professionalism and respect would go a long way. Definitely won’t be coming back to this location anytime soon.
Denise Rimkus
Need better customer service. Workers too focused on the drive thru and not the customers inside .
Nick Rooker
Half the time they don't unlock their doors in the morning so you can't pick up any walk-in orders and are forced to wait in the drive-thru. They also don't make wake-up wraps right most of the time
girl with the dirty blonde hair at drive thru was rude as hell. 0/10 service was out of everything, ignored us & had the most nastiest monotone voice. always have had good service & tipped here until her
Service: 1
Dan McGovern
Most days this Dunkin is great… skip it on Saturday morning though. Can’t figure out their own system, won’t let you redeem your rewards from the app. Told me the drink I ordered doesn’t apply even tho it clearly says that exact drink on the redeem screen. The drink was absolutely awful to top it off Her reply was just simply oh yea idk. Spent about 20 minutes waiting for a doughnut and one drink while the drive thru lines out to the street. This place clearly needs a new manager and employees who at least have half a clue
Food: 1
Service: 1
Kloe Hitchens
Rude employees.
Atmosphere: 1
Food: 2
Service: 1
John Mitch
I love having a Dunkin’ Donuts in our hometown, but the guy named ALEX And there is always rude. I said something to him one day he said he was having a bad day but then guess what today the next day and every day he just more rude and rude And does not care
Service: 1
Kelli Femrite
This has to be the worst Dunkin’ Donuts in the state of Illinois. Anytime I order mobile it takes 20 mins longer than what it should. You walk in and they don’t greet you. Then you ask about your mobile order and they say “oh we’re out of that xyz.” Umm you couldn’t have greeted me and told me that when I walked in?.
I actively avoid this location unless I’m desperate. It just has gotten worse & and worse since they opened up. This is a very poorly managed location with employees who could care less.
PLACE IS A HUGE JOKE. They need to shut down. I was standing in line over 15min while they only helped drive thru orders. I was ignored and some woman was getting her donut order while I was not even waited on. Stormed out of there. Place needs to CLOSE. Noone can do their job.
Atmosphere: 1
Food: 1
Service: 1
A Manhattan, IL Dunkin Doughnut Business who decided to take away the Customer accessible Business Phone Number 'says it All.' 👎👎👎 ~ 20 yr Manhattan Resident.
Atmosphere: 3
Food: 3
Service: 3
Don’t want to bash my local Dunkin Donuts but whenever I get their sandwiches they are always cold and taste stale. The cheese is never melted. It’s like a got a sandwich that’s been sitting out for days. Do better Manhattan Dunkin Donuts.
Atmosphere: 1
Food: 1
Service: 1
As a native Bostonian, this is a true 5/5 dunks. Themed décor, new kiosks, and fast, friendly service. Y’all are spoiled here!
I love supporting local businesses but they make it hard for us to do so. I seen they close at 7pm I went around 6:25 the front door was locked and closed couldn’t go inside. We decided to go through the drive through and when ordering a latte I was told they couldn’t make it anymore because they had already cleaned the machine. My husband wanted a bagel and they said they no longer had bagels they had ran out of mostly everything because they were going to close in 30 minutes.
Service: 1
Please address the angry blonde girl in the drive thru window today. She is always so rude to her fellow employees, guests, and she messes up orders and takes short cuts to correct them. She is the reason for your low ratings! Get rid of whats polluting the atmosphere or highly recommend counseling services.
Atmosphere: 2
Food: 2
Service: 2
Always great food and great service
Atmosphere: 5
Food: 5
Service: 5
I usually enjoy Dunkin’, but the experience at this location was genuinely disappointing. Aubrey and Paige were incredibly rude and dismissive from the moment I drove up. Paige was the young lady with blonde hair, she was the worst of the two.They spoke over me while I was trying to place my order, didn’t acknowledge my questions, and acted like I was an inconvenience rather than a customer. It wasn’t just me either—other customers seemed to be getting the same cold, impatient treatment.
It’s one thing to be busy, but there’s no excuse for a complete lack of basic courtesy. A little professionalism and respect would go a long way. Definitely won’t be coming back to this location anytime soon.
Need better customer service. Workers too focused on the drive thru and not the customers inside .
Half the time they don't unlock their doors in the morning so you can't pick up any walk-in orders and are forced to wait in the drive-thru. They also don't make wake-up wraps right most of the time
Restaurantji Recommends
girl with the dirty blonde hair at drive thru was rude as hell. 0/10 service was out of everything, ignored us & had the most nastiest monotone voice. always have had good service & tipped here until her
Service: 1
Most days this Dunkin is great… skip it on Saturday morning though. Can’t figure out their own system, won’t let you redeem your rewards from the app. Told me the drink I ordered doesn’t apply even tho it clearly says that exact drink on the redeem screen. The drink was absolutely awful to top it off Her reply was just simply oh yea idk. Spent about 20 minutes waiting for a doughnut and one drink while the drive thru lines out to the street. This place clearly needs a new manager and employees who at least have half a clue
Food: 1
Service: 1
Rude employees.
Atmosphere: 1
Food: 2
Service: 1
I love having a Dunkin’ Donuts in our hometown, but the guy named ALEX And there is always rude. I said something to him one day he said he was having a bad day but then guess what today the next day and every day he just more rude and rude And does not care
Service: 1
This has to be the worst Dunkin’ Donuts in the state of Illinois. Anytime I order mobile it takes 20 mins longer than what it should.
You walk in and they don’t greet you. Then you ask about your mobile order and they say “oh we’re out of that xyz.” Umm you couldn’t have greeted me and told me that when I walked in?.
I actively avoid this location unless I’m desperate. It just has gotten worse & and worse since they opened up. This is a very poorly managed location with employees who could care less.
Atmosphere: 1
Food: 1
Service: 1
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