I love having a Dunkin’ Donuts in our hometown, but the guy named ALEX And there is always rude. I said something to him one day he said he was having a bad day but then guess what today the next day and every day he just more rude and rude And does not care
Service: 1
Kelli Femrite
This has to be the worst Dunkin’ Donuts in the state of Illinois. Anytime I order mobile it takes 20 mins longer than what it should. You walk in and they don’t greet you. Then you ask about your mobile order and they say “oh we’re out of that xyz.” Umm you couldn’t have greeted me and told me that when I walked in?.
I actively avoid this location unless I’m desperate. It just has gotten worse & and worse since they opened up. This is a very poorly managed location with employees who could care less.
Atmosphere: 1
Food: 1
Service: 1
John Mahalick
Convenient location, but they struggle to get your order correct. Employees seem extremely stressed out.
Atmosphere: 3
Food: 3
Service: 1
Brandon Madsen
The custumer service here is non existent.
Victoria Reasor
who is managing this establishment? I have never waited less that 10 minutes to get anything from this place. today I waited 15 minutes for a mobile order, one coffee one refresher and it came out in 4 cups.
Food: 1
Service: 1
K Smith
Went Sunday noon, coffee tasted like it had been on the burner all day.
Atmosphere: 3
Food: 3
Service: 4
Kate Lemke
Locked the door on me! I’m not insane btw so there was no reason to do it. I was just going to get a donut.👎
Atmosphere: 1
Food: 5
Service: 1
Bob Deiters
Excellent speed and my order was perfect!
Atmosphere: 5
Food: 5
Service: 5
Emily Jackson
I usually love this Dunkin but I placed a curbside pickup order to try out. I waited 25 minutes in the curbside pickup lane. Finally I just went through the drive through. I told them I had a curbside pickup and they said ok. I got to the window and everything was handed to me but no apology or anything. I get being busy but there were times I saw no one in the line with how long I waited there. So now I know that even though it says they over curbside pickup.. they do not.
I'm sure it's a hit or miss but the service I receive inside at the Manhattan & New Lenox location has been very helpful kind & fun ppl.
Atmosphere: 4
Food: 4
Service: 5
Alexandria Gay
Two separate orders and they got them wrong.
1) put them in the same bag when they’re for two different people. Hence why I said separate orders.
2) they don’t know how to count. Shorted me on both orders of munchkins yet I paid for 20.
Too far gone down the road and need to get to work and can’t call them because they changed their number..
It was a couple bucks and just donuts but it’s the principal. We treat ourselves to this junk once in a while and it’s disappointing every time. This is why I don’t bother going out to eat anymore.
J
If you have never been here or are a regular you know you will be treated with the utmost kindness and servicing you IS their top priority. 5 Star on their Friendliness and with their Courtesies toward you will help you decide to go back
Atmosphere: 5
Food: 5
Service: 5
Tari Harden
It's Dunkin. Staff is friendly and get you in and out to start your day or night
Atmosphere: 5
Food: 5
Service: 5
J C
Always makes my drinks wrong, i used my points to get a free large chai latte with light ice but they gave me a medium with hella ice. AND sometimes i order coffee and it tastes sour. Do better
Rude employees.
Atmosphere: 1
Food: 2
Service: 1
I love having a Dunkin’ Donuts in our hometown, but the guy named ALEX And there is always rude. I said something to him one day he said he was having a bad day but then guess what today the next day and every day he just more rude and rude And does not care
Service: 1
This has to be the worst Dunkin’ Donuts in the state of Illinois. Anytime I order mobile it takes 20 mins longer than what it should.
You walk in and they don’t greet you. Then you ask about your mobile order and they say “oh we’re out of that xyz.” Umm you couldn’t have greeted me and told me that when I walked in?.
I actively avoid this location unless I’m desperate. It just has gotten worse & and worse since they opened up. This is a very poorly managed location with employees who could care less.
Atmosphere: 1
Food: 1
Service: 1
Convenient location, but they struggle to get your order correct. Employees seem extremely stressed out.
Atmosphere: 3
Food: 3
Service: 1
The custumer service here is non existent.
who is managing this establishment? I have never waited less that 10 minutes to get anything from this place. today I waited 15 minutes for a mobile order, one coffee one refresher and it came out in 4 cups.
Food: 1
Service: 1
Went Sunday noon, coffee tasted like it had been on the burner all day.
Atmosphere: 3
Food: 3
Service: 4
Locked the door on me! I’m not insane btw so there was no reason to do it. I was just going to get a donut.👎
Atmosphere: 1
Food: 5
Service: 1
Excellent speed and my order was perfect!
Atmosphere: 5
Food: 5
Service: 5
I usually love this Dunkin but I placed a curbside pickup order to try out. I waited 25 minutes in the curbside pickup lane. Finally I just went through the drive through. I told them I had a curbside pickup and they said ok. I got to the window and everything was handed to me but no apology or anything. I get being busy but there were times I saw no one in the line with how long I waited there. So now I know that even though it says they over curbside pickup.. they do not.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
I'm sure it's a hit or miss but the service I receive inside at the Manhattan & New Lenox location has been very helpful kind & fun ppl.
Atmosphere: 4
Food: 4
Service: 5
Two separate orders and they got them wrong.
1) put them in the same bag when they’re for two different people. Hence why I said separate orders.
2) they don’t know how to count. Shorted me on both orders of munchkins yet I paid for 20.
Too far gone down the road and need to get to work and can’t call them because they changed their number..
It was a couple bucks and just donuts but it’s the principal. We treat ourselves to this junk once in a while and it’s disappointing every time. This is why I don’t bother going out to eat anymore.
If you have never been here or are a regular you know you will be treated with the utmost kindness and servicing you IS their top priority. 5 Star on their Friendliness and with their Courtesies toward you will help you decide to go back
Atmosphere: 5
Food: 5
Service: 5
It's Dunkin. Staff is friendly and get you in and out to start your day or night
Atmosphere: 5
Food: 5
Service: 5
Always makes my drinks wrong, i used my points to get a free large chai latte with light ice but they gave me a medium with hella ice. AND sometimes i order coffee and it tastes sour. Do better
Atmosphere: 2
Food: 1
Service: 1
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