Honestly just gross. Soggy cold fries, flat coke, 2 old nuggets and 2 fresh. Staff is not very kind either.
Food: 1
Tim Jenkins
Terrible service. Too bad. The pontiac location absolutely rocks it. For some reason the staff at Wendy's Manteno can not get it together ti fulfill a simple order. Drive through guy apparently needs more training. Hamburger, french fries and a drink. I have a coupon for the french fries. That is not so hard right? Somehow we are not able to simply accept the coupon. We need a separate order to accept the coupon. I thought we were doing a little better here with more adults providing services but I guess training lacking any customer services is the norm here.
Atmosphere: 1
Food: 1
Service: 1
Dl Fuller
Nice staff. Good sandwiches. Queen ck enough .
Emily
The lady at the drive through was very rude. Asked for saucy nuggets. She shared they don’t carry those anymore. Despite it being on the menu right in front of us. Ordered normal nuggets with bbq sauce packs because of this. Yet the lady acted inconvenienced at the window when I noticed none were in the bag and she had to grab us some. Food was also luke warm despite us being the only ones there.
Atmosphere: 1
Food: 1
Service: 1
Rhonda W
I wanted to take a moment to share a disappointing experience I had during a recent visit to your restaurant. When I walked in, a young lady was assisting someone at the drive-through, and a taller white woman with blondish hair was working at the grill. I stood at the counter for several minutes—close to 10—without being greeted or acknowledged.
The woman at the grill looked in my direction multiple times, and we even made eye contact on at least four occasions. Despite that, she never greeted me or acknowledged my presence. At one point, she walked by me to hand something to a customer at the window. I said, “Hi, ma’am, how are you? Did you see me?” She replied, “No,” but still offered no apology or further interaction.
Shortly after, another shorter, possibly Hispanic employee wearing a uniform shirt and accompanied by a small child entered the restaurant. She also saw me standing there, walked right past me without saying a word, and headed to the back without acknowledging me.
Overall, I was extremely disappointed by the lack of basic customer service, no greeting, no acknowledgment, no apology. It left me feeling unwelcome and disregarded. I hope this feedback can be used to reinforce the importance of acknowledging every guest promptly and treating each person who walks in the door with kindness and respect.
Thank you for taking the time to hear my concerns. I hope to see improvements in the future.
Bernard Christenson
Can use some smiles, hello’s… Thank you’s.. in the drive up… honestly, 8 out of 10 times… no smiles, etc…
Atmosphere: 2
Food: 3
Service: 2
Cindy Tully
Always fresh food here. No complaints!
Silas Overton
Food was great, chicken is juicy and the people and workers were great, kinda bland atmosphere
Clean & quite!
Atmosphere: 5
Food: 5
Service: 5
Honestly just gross. Soggy cold fries, flat coke, 2 old nuggets and 2 fresh. Staff is not very kind either.
Food: 1
Terrible service. Too bad. The pontiac location absolutely rocks it. For some reason the staff at Wendy's Manteno can not get it together ti fulfill a simple order. Drive through guy apparently needs more training. Hamburger, french fries and a drink. I have a coupon for the french fries. That is not so hard right? Somehow we are not able to simply accept the coupon. We need a separate order to accept the coupon. I thought we were doing a little better here with more adults providing services but I guess training lacking any customer services is the norm here.
Atmosphere: 1
Food: 1
Service: 1
Nice staff. Good sandwiches. Queen ck enough .
The lady at the drive through was very rude. Asked for saucy nuggets. She shared they don’t carry those anymore. Despite it being on the menu right in front of us. Ordered normal nuggets with bbq sauce packs because of this. Yet the lady acted inconvenienced at the window when I noticed none were in the bag and she had to grab us some. Food was also luke warm despite us being the only ones there.
Atmosphere: 1
Food: 1
Service: 1
I wanted to take a moment to share a disappointing experience I had during a recent visit to your restaurant. When I walked in, a young lady was assisting someone at the drive-through, and a taller white woman with blondish hair was working at the grill. I stood at the counter for several minutes—close to 10—without being greeted or acknowledged.
The woman at the grill looked in my direction multiple times, and we even made eye contact on at least four occasions. Despite that, she never greeted me or acknowledged my presence. At one point, she walked by me to hand something to a customer at the window. I said, “Hi, ma’am, how are you? Did you see me?” She replied, “No,” but still offered no apology or further interaction.
Shortly after, another shorter, possibly Hispanic employee wearing a uniform shirt and accompanied by a small child entered the restaurant. She also saw me standing there, walked right past me without saying a word, and headed to the back without acknowledging me.
Overall, I was extremely disappointed by the lack of basic customer service, no greeting, no acknowledgment, no apology. It left me feeling unwelcome and disregarded. I hope this feedback can be used to reinforce the importance of acknowledging every guest promptly and treating each person who walks in the door with kindness and respect.
Thank you for taking the time to hear my concerns. I hope to see improvements in the future.
Can use some smiles, hello’s… Thank you’s.. in the drive up… honestly, 8 out of 10 times… no smiles, etc…
Atmosphere: 2
Food: 3
Service: 2
Always fresh food here. No complaints!
Food was great, chicken is juicy and the people and workers were great, kinda bland atmosphere
Terrible service
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Go Sandra!
I just love Wendy's and the Cherry Cream Soda, makes me happy 🤣
If you open at 0630, unlock your doors so people don't walk there and find out someone doesn't want to do their job. Thank you.
I ordered baconer fries and got this with no bacon and no cheese!!!
Jr bacon cheeseburger is my “go to” lunch on a the run.
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