I wanted to take a moment to share a disappointing experience I had during a recent visit to your restaurant. When I walked in, a young lady was assisting someone at the drive-through, and a taller white woman with blondish hair was working at the grill. I stood at the counter for several minutes—close to 10—without being greeted or acknowledged.
The woman at the grill looked in my direction multiple times, and we even made eye contact on at least four occasions. Despite that, she never greeted me or acknowledged my presence. At one point, she walked by me to hand something to a customer at the window. I said, “Hi, ma’am, how are you? Did you see me?” She replied, “No,” but still offered no apology or further interaction.
Shortly after, another shorter, possibly Hispanic employee wearing a uniform shirt and accompanied by a small child entered the restaurant. She also saw me standing there, walked right past me without saying a word, and headed to the back without acknowledging me.
Overall, I was extremely disappointed by the lack of basic customer service, no greeting, no acknowledgment, no apology. It left me feeling unwelcome and disregarded. I hope this feedback can be used to reinforce the importance of acknowledging every guest promptly and treating each person who walks in the door with kindness and respect.
Thank you for taking the time to hear my concerns. I hope to see improvements in the future.
Bernard Christenson
Can use some smiles, hello’s… Thank you’s.. in the drive up… honestly, 8 out of 10 times… no smiles, etc…
Cindy Tully
Always fresh food here. No complaints!
Silas Overton
Food was great, chicken is juicy and the people and workers were great, kinda bland atmosphere
Jeffrey Schrock
Terrible service
Nahum Alvarado
Go Sandra!
Christina Goberville
I just love Wendy's and the Cherry Cream Soda, makes me happy 🤣
Farfidnugn 405
If you open at 0630, unlock your doors so people don't walk there and find out someone doesn't want to do their job. Thank you.
Gavin Johns
I ordered baconer fries and got this with no bacon and no cheese!!!
Patricia Hernandez
Jr bacon cheeseburger is my “go to” lunch on a the run.
Fries were room temp double burger over cooked not juicy usually not like that
Felipa Ruiz
My boy loves it
Rhonda Jackson
If I could give it a zero I would. I SPECIFICALLY asked for NO TOMATOES on my cheeseburger. As I am allergic. There was tomato on my burger when I got home 15 minutes away.. too far to go get another one Waste of my $$. I won't go back there.
I wanted to take a moment to share a disappointing experience I had during a recent visit to your restaurant. When I walked in, a young lady was assisting someone at the drive-through, and a taller white woman with blondish hair was working at the grill. I stood at the counter for several minutes—close to 10—without being greeted or acknowledged.
The woman at the grill looked in my direction multiple times, and we even made eye contact on at least four occasions. Despite that, she never greeted me or acknowledged my presence. At one point, she walked by me to hand something to a customer at the window. I said, “Hi, ma’am, how are you? Did you see me?” She replied, “No,” but still offered no apology or further interaction.
Shortly after, another shorter, possibly Hispanic employee wearing a uniform shirt and accompanied by a small child entered the restaurant. She also saw me standing there, walked right past me without saying a word, and headed to the back without acknowledging me.
Overall, I was extremely disappointed by the lack of basic customer service, no greeting, no acknowledgment, no apology. It left me feeling unwelcome and disregarded. I hope this feedback can be used to reinforce the importance of acknowledging every guest promptly and treating each person who walks in the door with kindness and respect.
Thank you for taking the time to hear my concerns. I hope to see improvements in the future.
Can use some smiles, hello’s… Thank you’s.. in the drive up… honestly, 8 out of 10 times… no smiles, etc…
Always fresh food here. No complaints!
Food was great, chicken is juicy and the people and workers were great, kinda bland atmosphere
Terrible service
Go Sandra!
I just love Wendy's and the Cherry Cream Soda, makes me happy 🤣
If you open at 0630, unlock your doors so people don't walk there and find out someone doesn't want to do their job. Thank you.
I ordered baconer fries and got this with no bacon and no cheese!!!
Jr bacon cheeseburger is my “go to” lunch on a the run.
Restaurantji Recommends
Fries were room temp double burger over cooked not juicy usually not like that
My boy loves it
If I could give it a zero I would. I SPECIFICALLY asked for NO TOMATOES on my cheeseburger. As I am allergic. There was tomato on my burger when I got home 15 minutes away.. too far to go get another one
Waste of my $$. I won't go back there.
Bone apple teeth
Workers need to learn how to read a screen
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