Let me start off by saying I have always came to This one after work and never had this bad of service . They all looked like teenagers witch was fine. I walked in after them helping someone else they walked aways and then someone came and took our order and I’m allergic to pickles and I told her plain with just Ketchup on the triple cheeseburger and a chicken basket. but when we got it I took it back up there bc it was wrong. they asked who took my order and from what they told me a girl named Skyler she had to said we never said that and I know what I said. She could have just said sorry I’ll fix it was no big deal but instead they litterally faught with me about my food saying I didn’t say that . So I wasn’t staying to eat at that point just wanted my food right. So a different girl claiming to be manger but wasn’t brought me it remade to my table. I asked for a manger they said one was not available today and I asked for a number they refused I asked for their names and a blonde long haired ponytailed girl stayed yelling at me saying Skyler nice and if she says I don’t say something then I’m lying and that I didn’t say that so then she is still yelling at me and I was so calm im pregnant and just wanted Food from you guys. I had never been treated like that she refused to tell me her name. she came to lobby acting like she was gunna do somthing to me so I left this all could have been avoided nobody should be treated like that all I hope it never happens again to anyone it was no big deal I just asked bc I’m allergic and they were mad not wanting to make it I never give bad review but they refused to let me speak to anyone or tell me when they would be in but arguing and yelling acting like wanting to fight someone in the lobby is so wrong. And mind you there was no pint in her being in lobby coming at us yelling when we already had the food I just asked for names so it can be corrected. Not feel treated.
Food: 3
Kailey Cox
Messed up my ice cream completely threw a whole brownie brick in last ice cream but when I complained there was barely brownie in the new one I didn't just want a brownie I wanted a mix of both and said cherry cone dip twice and still ended up back because they gave me chocolate ik doesn't seem important but if I'm spending almost 20$ on two ice creams I expect my food to be right
Atmosphere: 2
Food: 2
Service: 2
Brandi West
The food was not all that great due to the fact that it did not come to us as it was ordered. Service was horrible. The speaker didn't work well, so the young lady came to the car, took our order, and told us she would still have to use the speaker. Why take my order and then tell me to use the speaker when you can't hear me.
Atmosphere: 5
Food: 3
Service: 2
Chuck Norris
Marion location by Toyota is the worst DQ there is. No one knows what they are doing there it’s the slowest fast food anyone can order. Forgot our order after 25 mins
Atmosphere: 1
Food: 1
Service: 1
Lexi McPherson
Horrible customer service. My husband asked for whip cream on our 5 year olds milkshake and the lady just glared at him and walked away. Took 20 minutes just to get 3 ice cream cups. Unreal. The one near Ray Fosse park is much friendlier.
Service: 1
Midwest
Slow as crap just kids working there
Jordan C
A sub-par experience every time.
There is a specific manager who seems to enjoy abusing her staff. Every time I have seen her working, she is yelling at someone.
Service is slow, and on about half of my visits here my order has been wrong.
The windows are absolutely disgusting - they look like they haven't been cleaned since this location opened.
Atmosphere: 1
Food: 3
Service: 1
Tara Brown
Went here with my job I didn't get anything but the people I was with got stuff and the staff were great
Atmosphere: 5
Food: 5
Service: 5
Paulette Mitchell
Went through the drive-thru to pick up ice cream cone and a milkshake. People were friendly and we were waiting on fast.
Atmosphere: 5
Food: 5
Service: 5
Ari Drain
The place is dirty ,They have a bunch of high school kids with bad attitudes!! Milkshakes had more milk than ice cream .
Okay... it tasted good... and i ate it, or I would have tasted it a LOT lower, but you have to check out the pictures of the S'mores Blizzard I bought today. I paid $7 for a dish of ice cream with a Hershey bar in it!!! No Graham Crackers, and it was NOT blended!! I'm not exaggerating... check it out! 🤣🤣
Food: 3
Service: 3
Delanee Schulte
Waited 40 minutes for food. Kept getting other people’s food brought to my car. Finally brought me my food, they forgot my cheese curds, was told they would be out in 3 minutes, and then I sat there for another 10 minutes and left because they never brought them.
Martin Meier
Been here several times. Last time was 3 years ago. So I gave it the benefit of the doubt. Nothing changed. Crumbs on floor. Crumbs in empty booths. Ordered 1 large turtle blizzard and she ordered 1 small strawberry cheesecake blizzard. Took over 45 minutes with 1 car in drive thru and 2 customers in lobby. Their excuse.... sorry we forgot all about you.
Definitely will never be back.
Atmosphere: 1
Food: 5
Service: 1
Jamie Crecelius
I took my daughter out for lunch after she spent hours in the ER with a concussion. Thinking to myself she deserves a treat. We ordered two $7 meals. She got the Chicken strip meal with a root beer (no ice) and a peanut butter Sundae. Her soda was full of ice, and after I told the worker we ordered it with no ice she explained that it was already made with ice but that they got some ice out and that there was very little in it. It was FULL of ice. I dont know why anyone would think its acceptable to knowingly try to serve an item other than what was ordered. How hard is it to dump and correct the mistake? Both of our Sundaes were mere disgraces. In all my years going to that DQ or any others I have never received such a small Sundae. Barely even filled half the bottom cup which is quite small. Any other time filled to the rim and above it. My fries were also barely full. Hoping they fix the issues with the staff doing those things because we would like continue going there. So very disappointed DQ staff..step it up.
Atmosphere: 1
Food: 2
Service: 1
Mary Pedigo
The most shockingly poor customer service I have ever received. We will not return to this Dairy Queen.
Let me start off by saying I have always came to This one after work and never had this bad of service . They all looked like teenagers witch was fine. I walked in after them helping someone else they walked aways and then someone came and took our order and I’m allergic to pickles and I told her plain with just Ketchup on the triple cheeseburger and a chicken basket. but when we got it I took it back up there bc it was wrong. they asked who took my order and from what they told me a girl named Skyler she had to said we never said that and I know what I said. She could have just said sorry I’ll fix it was no big deal but instead they litterally faught with me about my food saying I didn’t say that . So I wasn’t staying to eat at that point just wanted my food right. So a different girl claiming to be manger but wasn’t brought me it remade to my table. I asked for a manger they said one was not available today and I asked for a number they refused I asked for their names and a blonde long haired ponytailed girl stayed yelling at me saying Skyler nice and if she says I don’t say something then I’m lying and that I didn’t say that so then she is still yelling at me and I was so calm im pregnant and just wanted Food from you guys. I had never been treated like that she refused to tell me her name. she came to lobby acting like she was gunna do somthing to me so I left this all could have been avoided nobody should be treated like that all I hope it never happens again to anyone it was no big deal I just asked bc I’m allergic and they were mad not wanting to make it I never give bad review but they refused to let me speak to anyone or tell me when they would be in but arguing and yelling acting like wanting to fight someone in the lobby is so wrong. And mind you there was no pint in her being in lobby coming at us yelling when we already had the food I just asked for names so it can be corrected. Not feel treated.
Food: 3
Messed up my ice cream completely threw a whole brownie brick in last ice cream but when I complained there was barely brownie in the new one I didn't just want a brownie I wanted a mix of both and said cherry cone dip twice and still ended up back because they gave me chocolate ik doesn't seem important but if I'm spending almost 20$ on two ice creams I expect my food to be right
Atmosphere: 2
Food: 2
Service: 2
The food was not all that great due to the fact that it did not come to us as it was ordered.
Service was horrible. The speaker didn't work well, so the young lady came to the car, took our order, and told us she would still have to use the speaker. Why take my order and then tell me to use the speaker when you can't hear me.
Atmosphere: 5
Food: 3
Service: 2
Marion location by Toyota is the worst DQ there is. No one knows what they are doing there it’s the slowest fast food anyone can order. Forgot our order after 25 mins
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. My husband asked for whip cream on our 5 year olds milkshake and the lady just glared at him and walked away. Took 20 minutes just to get 3 ice cream cups. Unreal. The one near Ray Fosse park is much friendlier.
Service: 1
Slow as crap just kids working there
A sub-par experience every time.
There is a specific manager who seems to enjoy abusing her staff. Every time I have seen her working, she is yelling at someone.
Service is slow, and on about half of my visits here my order has been wrong.
The windows are absolutely disgusting - they look like they haven't been cleaned since this location opened.
Atmosphere: 1
Food: 3
Service: 1
Went here with my job I didn't get anything but the people I was with got stuff and the staff were great
Atmosphere: 5
Food: 5
Service: 5
Went through the drive-thru to pick up ice cream cone and a milkshake. People were friendly and we were waiting on fast.
Atmosphere: 5
Food: 5
Service: 5
The place is dirty ,They have a bunch of high school kids with bad attitudes!! Milkshakes had more milk than ice cream .
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Okay... it tasted good... and i ate it, or I would have tasted it a LOT lower, but you have to check out the pictures of the S'mores Blizzard I bought today. I paid $7 for a dish of ice cream with a Hershey bar in it!!! No Graham Crackers, and it was NOT blended!! I'm not exaggerating... check it out! 🤣🤣
Food: 3
Service: 3
Waited 40 minutes for food. Kept getting other people’s food brought to my car. Finally brought me my food, they forgot my cheese curds, was told they would be out in 3 minutes, and then I sat there for another 10 minutes and left because they never brought them.
Been here several times. Last time was 3 years ago. So I gave it the benefit of the doubt. Nothing changed. Crumbs on floor. Crumbs in empty booths. Ordered 1 large turtle blizzard and she ordered 1 small strawberry cheesecake blizzard. Took over 45 minutes with 1 car in drive thru and 2 customers in lobby.
Their excuse.... sorry we forgot all about you.
Definitely will never be back.
Atmosphere: 1
Food: 5
Service: 1
I took my daughter out for lunch after she spent hours in the ER with a concussion. Thinking to myself she deserves a treat. We ordered two $7 meals. She got the Chicken strip meal with a root beer (no ice) and a peanut butter Sundae. Her soda was full of ice, and after I told the worker we ordered it with no ice she explained that it was already made with ice but that they got some ice out and that there was very little in it. It was FULL of ice. I dont know why anyone would think its acceptable to knowingly try to serve an item other than what was ordered. How hard is it to dump and correct the mistake? Both of our Sundaes were mere disgraces. In all my years going to that DQ or any others I have never received such a small Sundae. Barely even filled half the bottom cup which is quite small. Any other time filled to the rim and above it. My fries were also barely full. Hoping they fix the issues with the staff doing those things because we would like continue going there. So very disappointed DQ staff..step it up.
Atmosphere: 1
Food: 2
Service: 1
The most shockingly poor customer service I have ever received. We will not return to this Dairy Queen.
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