Very disappointed in my carry out order ticket # 0085 at 8:18 pm Saturday. The pizza toppings were as ordered however the actual pizza was not cooked. The bread/crust was undone and doughy. Spoke with the manager and he said that he was not aware of the problem but I could have brought it back and they would have remade it! However since I was not aware that it was not cooked through until I was home in Belleville and not able to return. I tried eating with a fork but was to undone so just ate the topping. First hint that I should have questioned was ordered at 8:18 pm and my pickup was 8:32pm so cook time would have been around 10 minutes.
Deontra Law
Horrible place to order from never delivered my food didn't call me to tell they cancelled my order then had the nerve to tell me to come pick it up
Jarius Clausen
We ordered a pepperoni meat lover Pizza ,& the idiot price does a cheese pizza and gave us a cheese only Pizza . If I wanted a cheese pizza I would have ordered it I ordered a meat lovers Pizza ,& got jipped to a cheese only Pizza . Weighted 40 minutes for the pizza out in the truck. We waited outside for a text and never got it , what we got was a pizza getting hard in their standby oven . We didn't understand why they wanted our phone number if they weren't going to call us when it was ready . Anybody can get a job at this place, they're just not the smartest people to have that job .
Cody Carter
Not impressed at all, got sick after eating pizza and wings. Don’t know what’s been going on with them lately but definitely dissatisfied with everything they’ve been doing lately.
Heather D
This Pizza Hut is consistently great. Every time we’ve ordered, the pizza is perfect. Mascoutah Pizza Hut is the best we’ve had in years!
Delores Iles
This Pizza Hut has been my favorite for many years now. Good food and great service. We used to dine in, now we get take out.
Atmosphere: 5
Food: 5
Service: 5
Shane No
This location orders 3rd party delivery thru doordash and allows it's customer to cancel their order after requesting a driver to be en route to store. Stop using doordash service or turn off delivery service!
Atmosphere: 1
Food: 1
Service: 1
Margaret Wienstroer
This is our favorite Pizza Hit to order from ! Food is consistently good portions , hot and ready when they promise !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Paula
My pizza itself was good. They could have put more cheese in the kids personal pan pizzas. The guy at the front was kinda rude & standoffish.. he was pressed on 80cents for bbq sauce when I asked for extra on my pizza . I will return but idk how quick .
Atmosphere: 3
Food: 4
Service: 3
Stacie Cornman
Never received our delivery ordered at 7:08 pm computer stated estimate delivery time was 738pm at 807 P.m. I called. They said they were a little backed up. I was told that food delivery service was going to be dropping it off because they were backed up On the computer, it was out for delivery. OK understand we had our town parade. at 8:38 PM. I Called and I was told it was going to be delivered By 9:15 PM I called back and there was still nothing until the order was canceled and Erin who I talked to very nicely apologized so needless to say we did not get our order. Erin, he was very professional very nice and offered us a credit for the next time
ordered at 7:40 pizza was almost an hr late, and delivered by Door Dash. Called customer service and was told pizza was delivered 20 minutes ago before getting hung up on.
Service: 1
James Poggi
Same Great pizza but now only for pick up or delivery, service is always great pizza and pasta always hot. Sad mo more dine in opton.
Food: 5
Service: 5
Recommended dishes: Oven-Baked Cheesy Alfredo Pasta, Breadsticks, Mtn Dew, Pepperoni Pizza, Create Your Own Pizza, Specialty Pizza
Christopher Fisher
I always order pepperoni lovers and a normal pepperoni pizza from their app on a family deal, they always just give me two normal. And no, if I make the app say extra pep, it charges me more.
Atmosphere: 1
Food: 5
Service: 2
alizar saleem
Bad customer service over the phone. I asked about if my order is being prepared this guy told me he cant tell me because I ordered through Door Dash. It doesn’t make sense to me so i asked him can you please elucidate he straight up hung up on me.
Service: 1
Anna Gager
We drive a little further to this Pizza Hut because the pizza is always hot and consistently delicious! Friendly and prompt service!
Very disappointed in my carry out order ticket # 0085 at 8:18 pm Saturday. The pizza toppings were as ordered however the actual pizza was not cooked. The bread/crust was undone and doughy. Spoke with the manager and he said that he was not aware of the problem but I could have brought it back and they would have remade it! However since I was not aware that it was not cooked through until I was home in Belleville and not able to return. I tried eating with a fork but was to undone so just ate the topping. First hint that I should have questioned was ordered at 8:18 pm and my pickup was 8:32pm so cook time would have been around 10 minutes.
Horrible place to order from never delivered my food didn't call me to tell they cancelled my order then had the nerve to tell me to come pick it up
We ordered a pepperoni meat lover Pizza ,& the idiot price does a cheese pizza and gave us a cheese only Pizza . If I wanted a cheese pizza I would have ordered it I ordered a meat lovers Pizza ,& got jipped to a cheese only Pizza . Weighted 40 minutes for the pizza out in the truck. We waited outside for a text and never got it , what we got was a pizza getting hard in their standby oven . We didn't understand why they wanted our phone number if they weren't going to call us when it was ready . Anybody can get a job at this place, they're just not the smartest people to have that job .
Not impressed at all, got sick after eating pizza and wings. Don’t know what’s been going on with them lately but definitely dissatisfied with everything they’ve been doing lately.
This Pizza Hut is consistently great. Every time we’ve ordered, the pizza is perfect. Mascoutah Pizza Hut is the best we’ve had in years!
This Pizza Hut has been my favorite for many years now. Good food and great service. We used to dine in, now we get take out.
Atmosphere: 5
Food: 5
Service: 5
This location orders 3rd party delivery thru doordash and allows it's customer to cancel their order after requesting a driver to be en route to store. Stop using doordash service or turn off delivery service!
Atmosphere: 1
Food: 1
Service: 1
This is our favorite Pizza Hit to order from ! Food is consistently good portions , hot and ready when they promise !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
My pizza itself was good. They could have put more cheese in the kids personal pan pizzas. The guy at the front was kinda rude & standoffish.. he was pressed on 80cents for bbq sauce when I asked for extra on my pizza . I will return but idk how quick .
Atmosphere: 3
Food: 4
Service: 3
Never received our delivery ordered at 7:08 pm computer stated estimate delivery time was 738pm at 807 P.m. I called. They said they were a little backed up. I was told that food delivery service was going to be dropping it off because they were backed up On the computer, it was out for delivery. OK understand we had our town parade. at 8:38 PM. I Called and I was told it was going to be delivered By 9:15 PM I called back and there was still nothing until the order was canceled and Erin who I talked to very nicely apologized so needless to say we did not get our order. Erin, he was very professional very nice and offered us a credit for the next time
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
ordered at 7:40 pizza was almost an hr late, and delivered by Door Dash. Called customer service and was told pizza was delivered 20 minutes ago before getting hung up on.
Service: 1
Same Great pizza but now only for pick up or delivery, service is always great pizza and pasta always hot. Sad mo more dine in opton.
Food: 5
Service: 5
Recommended dishes: Oven-Baked Cheesy Alfredo Pasta, Breadsticks, Mtn Dew, Pepperoni Pizza, Create Your Own Pizza, Specialty Pizza
I always order pepperoni lovers and a normal pepperoni pizza from their app on a family deal, they always just give me two normal. And no, if I make the app say extra pep, it charges me more.
Atmosphere: 1
Food: 5
Service: 2
Bad customer service over the phone. I asked about if my order is being prepared this guy told me he cant tell me because I ordered through Door Dash. It doesn’t make sense to me so i asked him can you please elucidate he straight up hung up on me.
Service: 1
We drive a little further to this Pizza Hut because the pizza is always hot and consistently delicious! Friendly and prompt service!
Atmosphere: 5
Food: 5
Service: 5
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