I just had a horrible, frustrating and disappointing experience tonight at Matteson Culver’s .I ordered two simple S and M snickers concrete mixers .Normally they pass an order like that at the drive thru window .If they’re backed up I’ll be asked to pull ahead and someone would come out shortly after with my order .Tonight I ordered my ice cream at 639p.I watched everyone behind me and on the side of me who came AFTER me get their orders (some had ice cream orders).I saw someone get their orders passed through at the drive thru window.Finally I stopped the young lady that was passing out orders.I knew it was not her fault but I told her how long I had been waiting and I said I wanted my small and medium concrete mixers to be upgraded in size when they come out for the inconvenience .She apologized and said she was new .I told her it wasn’t her fault .She told me she would let them know and it’ll be right out.This was at 650p.I saw some more confused workers come out to assist to pass out food ,going up to the wrong windows .What appeared to be the manager came out to guide them.STILL NO ICE CREAM !I saw the girl I complained to come out and pass out food to more cars behind me and the guy who originally took my order come out with one concrete mixer and passed it to the car behind me! Finally at 7p the girl came out with my order.No size upgrade was provided for my long, inconvenient wait.I had all of my children in the car hence the reason I went through drive thru.Otherwise I would’ve been inside to complain .The service is horrendous and I am a loyal customer for years at this location .
Update: I want to provide this much needed update on service recovery from the owner Dawn Murray.She personally called me to discuss my encounter that left me dissatisfied and she rectified the situation.She was very kind and personable and I did tell her that she retained a customer .I have been coming to this location for over a decade because of the quality of food and service .I want to thank her for taking the time out to look into my concerns from my isolated incident .Customer service means a lot to me .Good job Dawn!
Service: 5
Brian Mcbeth
This location is terrible. The food quality is subpar, and it’s usually overcooked. The manager, Dawn, didn’t offer any resolution to the issue.
Atmosphere: 1
Food: 1
Service: 1
I Batista (Senora Batista)
I ordered at 9:30pm. I got my food at 9:47pm. I ordered 3 meals 2 burger meals and a tender meal. We requested everything no tomato extra mustard no ketchup. There was no extra items, tomatoes were on both and no lettuce. The fries were even full. All the meals were cold. Our drinks were a seltzer water. It was a waste of time and money. I called the store at 10:01 when I got home. The manager refused to get on the phone and told the clerk to advise me to call back in the morning to speak with Danidra Murry the Manager to replace all 3 meals. Bad service and terrible customer service/management skills. If you go here I have had better service in the lunch or before that rush. This is the 1st and last time for this location. Spoke with the manager Murry and she refused to fix the food or replace it. She refused to let me speak to a higher manager. If I could give them a Zero, I would. Go to Tinley Park or Orland Park this store is Ignorant!!
I did contact Culver’s customer service and as expected No response so please don’t assume they are going to respond because so far they haven’t but the store manager was very rude Danidra Murry so this store is still on our family & friends avoid location.
Atmosphere: 1
Food: 1
Service: 1
I Wil
I ordered at 9:30pm. I got my food at 9:47pm. I ordered 3 meals 2 burger meals and a tender meal. We requested everything no tomato extra mustard no ketchup. There was no extra items, tomatoes were on both and no lettuce. The fries were even full. All the meals were cold. Our drinks were a seltzer water. No Soda! It was a waste of time and money. I called the store at 10:01 when I got home. The manager refused to get on the phone and told the clerk to advise me to call back in the morning to speak with Danidra Murry the Manager to replace all 3 meals. Bad service and terrible customer service/management skills. If you go here I have had better service in the lunch or before that rush. This is the 1st and last time for this location. Spoke with the manager Murry and she refused to fix the food or replace it. She refused to let me speak to a higher manager. If I could give them a Zero, I would. Go to Tinley Park or Orland Park this store is Ignorant!!
Atmosphere: 1
Food: 1
Service: 1
Jennifer Matthews
Worst Culver's in the area! The drive thru lines are always down the block because they are so slow.
And why do you need a name for the order if you giving me a number? U don't know me, no you can't have my name.
If you order custard they give you a spoon full. Just skip this location.
Atmosphere: 3
Food: 3
Service: 2
Rebecca Turner
I HATE THIS LOCATION. EVERY OTHER LOCATION CAN MAKE A GREAT CONCRETE. THIS LOCATION JUST POURS THE CUSTARD IN A CUP AND ADD TOPPINGS THEY MIGHT STIR IT A LITTLE AND GIVE YOU MELTED ICE CREAM FRESHLY MADE SMH. JUST WHY ONLY THIS LOCATION DOES THIS. IF YOU'RE LOOKING FOR A CONCRETE GO ELSEWHERE. I HATE I LIVE NEXT TO THIS ONE. YOU WOULD THINK SOMEONE WOULD KNOW HOW. BUT NOPE
Atmosphere: 5
Food: 1
Service: 5
Nathaniel Gilbert
Parking was plentiful, the cashier was welcoming while explaining the daily specials. The facility was very clean as well.
Nathan
This girl with a black nappy wig and butterfly flappy eyelashes kept staring at me weird like im one of her little friends or kids i dont know who she staring at but she lucky my parents here cause if they wasn't i was finna be ban here she bad service staring at me and my momma weird laughing throwing silent shade yall need get your employees in check thank you.
Stephanie Demus
Drive thru order. Hot, fast and tasty.
Vaishnavi Kulkarni
Loved the veggie burger. One of the few fast food places which have a separate veggie burger with a really good patty.
Tia is so nice when she brings my food out to the car. Food is always fresh and hot.
Edwin Harris
Food is good. Staff are Friendly and service is on point.
Cody Ciesielski
I think this place gave me bad Coslaw last night because I ended up going to the bathroom 10 times last night with 1 of them being red
KEYLA MORALES
Never again am I getting onion rings
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Bacon Deluxe
gabrielle wilson
person who took our order was extremely rude and kept rushing us to place order. gluten free bun was terrible and we couldn’t even eat our food as it kept breaking apart.
I just had a horrible, frustrating and disappointing experience tonight at Matteson Culver’s .I ordered two simple S and M snickers concrete mixers .Normally they pass an order like that at the drive thru window .If they’re backed up I’ll be asked to pull ahead and someone would come out shortly after with my order .Tonight I ordered my ice cream at 639p.I watched everyone behind me and on the side of me who came AFTER me get their orders (some had ice cream orders).I saw someone get their orders passed through at the drive thru window.Finally I stopped the young lady that was passing out orders.I knew it was not her fault but I told her how long I had been waiting and I said I wanted my small and medium concrete mixers to be upgraded in size when they come out for the inconvenience .She apologized and said she was new .I told her it wasn’t her fault .She told me she would let them know and it’ll be right out.This was at 650p.I saw some more confused workers come out to assist to pass out food ,going up to the wrong windows .What appeared to be the manager came out to guide them.STILL NO ICE CREAM !I saw the girl I complained to come out and pass out food to more cars behind me and the guy who originally took my order come out with one concrete mixer and passed it to the car behind me! Finally at 7p the girl came out with my order.No size upgrade was provided for my long, inconvenient wait.I had all of my children in the car hence the reason I went through drive thru.Otherwise I would’ve been inside to complain .The service is horrendous and I am a loyal customer for years at this location .
Update: I want to provide this much needed update on service recovery from the owner Dawn Murray.She personally called me to discuss my encounter that left me dissatisfied and she rectified the situation.She was very kind and personable and I did tell her that she retained a customer .I have been coming to this location for over a decade because of the quality of food and service .I want to thank her for taking the time out to look into my concerns from my isolated incident .Customer service means a lot to me .Good job Dawn!
Service: 5
This location is terrible. The food quality is subpar, and it’s usually overcooked. The manager, Dawn, didn’t offer any resolution to the issue.
Atmosphere: 1
Food: 1
Service: 1
I ordered at 9:30pm. I got my food at 9:47pm. I ordered 3 meals 2 burger meals and a tender meal. We requested everything no tomato extra mustard no ketchup. There was no extra items, tomatoes were on both and no lettuce. The fries were even full. All the meals were cold. Our drinks were a seltzer water. It was a waste of time and money. I called the store at 10:01 when I got home. The manager refused to get on the phone and told the clerk to advise me to call back in the morning to speak with Danidra Murry the Manager to replace all 3 meals. Bad service and terrible customer service/management skills. If you go here I have had better service in the lunch or before that rush. This is the 1st and last time for this location.
Spoke with the manager Murry and she refused to fix the food or replace it. She refused to let me speak to a higher manager. If I could give them a Zero, I would. Go to Tinley Park or Orland Park this store is Ignorant!!
I did contact Culver’s customer service and as expected No response so please don’t assume they are going to respond because so far they haven’t but the store manager was very rude Danidra Murry so this store is still on our family & friends avoid location.
Atmosphere: 1
Food: 1
Service: 1
I ordered at 9:30pm. I got my food at 9:47pm. I ordered 3 meals 2 burger meals and a tender meal. We requested everything no tomato extra mustard no ketchup. There was no extra items, tomatoes were on both and no lettuce. The fries were even full. All the meals were cold. Our drinks were a seltzer water. No Soda! It was a waste of time and money. I called the store at 10:01 when I got home. The manager refused to get on the phone and told the clerk to advise me to call back in the morning to speak with Danidra Murry the Manager to replace all 3 meals. Bad service and terrible customer service/management skills. If you go here I have had better service in the lunch or before that rush. This is the 1st and last time for this location.
Spoke with the manager Murry and she refused to fix the food or replace it. She refused to let me speak to a higher manager. If I could give them a Zero, I would. Go to Tinley Park or Orland Park this store is Ignorant!!
Atmosphere: 1
Food: 1
Service: 1
Worst Culver's in the area! The drive thru lines are always down the block because they are so slow.
And why do you need a name for the order if you giving me a number? U don't know me, no you can't have my name.
If you order custard they give you a spoon full. Just skip this location.
Atmosphere: 3
Food: 3
Service: 2
I HATE THIS LOCATION. EVERY OTHER LOCATION CAN MAKE A GREAT CONCRETE. THIS LOCATION JUST POURS THE CUSTARD IN A CUP AND ADD TOPPINGS THEY MIGHT STIR IT A LITTLE AND GIVE YOU MELTED ICE CREAM FRESHLY MADE SMH. JUST WHY ONLY THIS LOCATION DOES THIS. IF YOU'RE LOOKING FOR A CONCRETE GO ELSEWHERE. I HATE I LIVE NEXT TO THIS ONE. YOU WOULD THINK SOMEONE WOULD KNOW HOW. BUT NOPE
Atmosphere: 5
Food: 1
Service: 5
Parking was plentiful, the cashier was welcoming while explaining the daily specials. The facility was very clean as well.
This girl with a black nappy wig and butterfly flappy eyelashes kept staring at me weird like im one of her little friends or kids i dont know who she staring at but she lucky my parents here cause if they wasn't i was finna be ban here she bad service staring at me and my momma weird laughing throwing silent shade yall need get your employees in check thank you.
Drive thru order. Hot, fast and tasty.
Loved the veggie burger. One of the few fast food places which have a separate veggie burger with a really good patty.
Restaurantji Recommends
Tia is so nice when she brings my food out to the car. Food is always fresh and hot.
Food is good. Staff are Friendly and service is on point.
I think this place gave me bad Coslaw last night because I ended up going to the bathroom 10 times last night with 1 of them being red
Never again am I getting onion rings
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Bacon Deluxe
person who took our order was extremely rude and kept rushing us to place order. gluten free bun was terrible and we couldn’t even eat our food as it kept breaking apart.
Food: 1
Service: 1
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