I support this Culver's 100%. I don't know many businesses where the owner still works there and always have a positive attitude while doing so. She DOESN'T advertise being the owner either might I add.I've been here several times and the food has been great as well. Today took the cake with great customer service. Thanks again for my duck🐥🐤🐥
Atmosphere: 5
Food: 5
Service: 5
Deanna Tisdale
Good food 😋
Atmosphere: 5
Food: 5
Service: 5
Sandra jeffries
Good and hot and reasonable price.
Food: 5
Service: 5
Demon
We don't have this restaurant in our area of Texas so this was our first time eating here. Absolutely great food good service prices are definitely good for the food you get! Well worth eating at wish our area would get one!
Atmosphere: 5
Food: 5
Service: 5
Frank Arev
A bit subpar Culver's experience. Had lunch indoors with few customers and quite a bit of drive through business. Dining area was a bit messy however bring cleaned up slowly. The whole staff were noisy with side conversations not tied to work. Food delivery was the slowest of all of Culver's experience. Place could use better supervision to speed up the process and customer experience. Food was great as usual.
Atmosphere: 4
Food: 4
Service: 4
diangel obodoakor
Very good customer service!! The manager Jetaun was so kind with any issue I came across while ordering.
shelia glenn
Great food at good prices. 👍
Atmosphere: 5
Food: 5
Service: 5
Jesus Diaz
I ordered the mushrooms and Swiss burger with fries a cheese cup and a drink. The fries and cheese cup is always a hit. The cheese is always nice and hot. The food in general is always fresh and no complaints. Culver's is one of the most polite and quick fast food places.
Atmosphere: 5
Food: 5
Service: 5
chasenpaper2
I believe they sell beef. So I get a hamburger.
Atmosphere: 4
Food: 4
Service: 4
Elicia Jack
Great food great service thank you thanks for being so nice to my mom we appreciate you
Fast and customer service was excellent. Food came out hot and was so good.
Atmosphere: 5
Food: 5
Service: 5
Jesus Acosta
Great service and amazing food!
Atmosphere: 4
Food: 4
Service: 4
Shannon Scales
I just had a horrible, frustrating and disappointing experience tonight at Matteson Culver’s .I ordered two simple S and M snickers concrete mixers .Normally they pass an order like that at the drive thru window .If they’re backed up I’ll be asked to pull ahead and someone would come out shortly after with my order .Tonight I ordered my ice cream at 639p.I watched everyone behind me and on the side of me who came AFTER me get their orders (some had ice cream orders).I saw someone get their orders passed through at the drive thru window.Finally I stopped the young lady that was passing out orders.I knew it was not her fault but I told her how long I had been waiting and I said I wanted my small and medium concrete mixers to be upgraded in size when they come out for the inconvenience .She apologized and said she was new .I told her it wasn’t her fault .She told me she would let them know and it’ll be right out.This was at 650p.I saw some more confused workers come out to assist to pass out food ,going up to the wrong windows .What appeared to be the manager came out to guide them.STILL NO ICE CREAM !I saw the girl I complained to come out and pass out food to more cars behind me and the guy who originally took my order come out with one concrete mixer and passed it to the car behind me! Finally at 7p the girl came out with my order.No size upgrade was provided for my long, inconvenient wait.I had all of my children in the car hence the reason I went through drive thru.Otherwise I would’ve been inside to complain .The service is horrendous and I am a loyal customer for years at this location .
Update: I want to provide this much needed update on service recovery from the owner Dawn Murray.She personally called me to discuss my encounter that left me dissatisfied and she rectified the situation.She was very kind and personable and I did tell her that she retained a customer .I have been coming to this location for over a decade because of the quality of food and service .I want to thank her for taking the time out to look into my concerns from my isolated incident .Customer service means a lot to me .Good job Dawn!
Service: 5
Brian Mcbeth
This location is terrible. The food quality is subpar, and it’s usually overcooked. The manager, Dawn, didn’t offer any resolution to the issue.
Atmosphere: 1
Food: 1
Service: 1
I Batista (Senora Batista)
I ordered at 9:30pm. I got my food at 9:47pm. I ordered 3 meals 2 burger meals and a tender meal. We requested everything no tomato extra mustard no ketchup. There was no extra items, tomatoes were on both and no lettuce. The fries were even full. All the meals were cold. Our drinks were a seltzer water. It was a waste of time and money. I called the store at 10:01 when I got home. The manager refused to get on the phone and told the clerk to advise me to call back in the morning to speak with Danidra Murry the Manager to replace all 3 meals. Bad service and terrible customer service/management skills. If you go here I have had better service in the lunch or before that rush. This is the 1st and last time for this location. Spoke with the manager Murry and she refused to fix the food or replace it. She refused to let me speak to a higher manager. If I could give them a Zero, I would. Go to Tinley Park or Orland Park this store is Ignorant!!
I did contact Culver’s customer service and as expected No response so please don’t assume they are going to respond because so far they haven’t but the store manager was very rude Danidra Murry so this store is still on our family & friends avoid location.
I support this Culver's 100%. I don't know many businesses where the owner still works there and always have a positive attitude while doing so. She DOESN'T advertise being the owner either might I add.I've been here several times and the food has been great as well. Today took the cake with great customer service. Thanks again for my duck🐥🐤🐥
Atmosphere: 5
Food: 5
Service: 5
Good food 😋
Atmosphere: 5
Food: 5
Service: 5
Good and hot and reasonable price.
Food: 5
Service: 5
We don't have this restaurant in our area of Texas so this was our first time eating here. Absolutely great food good service prices are definitely good for the food you get! Well worth eating at wish our area would get one!
Atmosphere: 5
Food: 5
Service: 5
A bit subpar Culver's experience. Had lunch indoors with few customers and quite a bit of drive through business. Dining area was a bit messy however bring cleaned up slowly. The whole staff were noisy with side conversations not tied to work. Food delivery was the slowest of all of Culver's experience. Place could use better supervision to speed up the process and customer experience. Food was great as usual.
Atmosphere: 4
Food: 4
Service: 4
Very good customer service!! The manager Jetaun was so kind with any issue I came across while ordering.
Great food at good prices. 👍
Atmosphere: 5
Food: 5
Service: 5
I ordered the mushrooms and Swiss burger with fries a cheese cup and a drink. The fries and cheese cup is always a hit. The cheese is always nice and hot. The food in general is always fresh and no complaints. Culver's is one of the most polite and quick fast food places.
Atmosphere: 5
Food: 5
Service: 5
I believe they sell beef. So I get a hamburger.
Atmosphere: 4
Food: 4
Service: 4
Great food great service thank you thanks for being so nice to my mom we appreciate you
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fast and customer service was excellent. Food came out hot and was so good.
Atmosphere: 5
Food: 5
Service: 5
Great service and amazing food!
Atmosphere: 4
Food: 4
Service: 4
I just had a horrible, frustrating and disappointing experience tonight at Matteson Culver’s .I ordered two simple S and M snickers concrete mixers .Normally they pass an order like that at the drive thru window .If they’re backed up I’ll be asked to pull ahead and someone would come out shortly after with my order .Tonight I ordered my ice cream at 639p.I watched everyone behind me and on the side of me who came AFTER me get their orders (some had ice cream orders).I saw someone get their orders passed through at the drive thru window.Finally I stopped the young lady that was passing out orders.I knew it was not her fault but I told her how long I had been waiting and I said I wanted my small and medium concrete mixers to be upgraded in size when they come out for the inconvenience .She apologized and said she was new .I told her it wasn’t her fault .She told me she would let them know and it’ll be right out.This was at 650p.I saw some more confused workers come out to assist to pass out food ,going up to the wrong windows .What appeared to be the manager came out to guide them.STILL NO ICE CREAM !I saw the girl I complained to come out and pass out food to more cars behind me and the guy who originally took my order come out with one concrete mixer and passed it to the car behind me! Finally at 7p the girl came out with my order.No size upgrade was provided for my long, inconvenient wait.I had all of my children in the car hence the reason I went through drive thru.Otherwise I would’ve been inside to complain .The service is horrendous and I am a loyal customer for years at this location .
Update: I want to provide this much needed update on service recovery from the owner Dawn Murray.She personally called me to discuss my encounter that left me dissatisfied and she rectified the situation.She was very kind and personable and I did tell her that she retained a customer .I have been coming to this location for over a decade because of the quality of food and service .I want to thank her for taking the time out to look into my concerns from my isolated incident .Customer service means a lot to me .Good job Dawn!
Service: 5
This location is terrible. The food quality is subpar, and it’s usually overcooked. The manager, Dawn, didn’t offer any resolution to the issue.
Atmosphere: 1
Food: 1
Service: 1
I ordered at 9:30pm. I got my food at 9:47pm. I ordered 3 meals 2 burger meals and a tender meal. We requested everything no tomato extra mustard no ketchup. There was no extra items, tomatoes were on both and no lettuce. The fries were even full. All the meals were cold. Our drinks were a seltzer water. It was a waste of time and money. I called the store at 10:01 when I got home. The manager refused to get on the phone and told the clerk to advise me to call back in the morning to speak with Danidra Murry the Manager to replace all 3 meals. Bad service and terrible customer service/management skills. If you go here I have had better service in the lunch or before that rush. This is the 1st and last time for this location.
Spoke with the manager Murry and she refused to fix the food or replace it. She refused to let me speak to a higher manager. If I could give them a Zero, I would. Go to Tinley Park or Orland Park this store is Ignorant!!
I did contact Culver’s customer service and as expected No response so please don’t assume they are going to respond because so far they haven’t but the store manager was very rude Danidra Murry so this store is still on our family & friends avoid location.
Atmosphere: 1
Food: 1
Service: 1
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