I ordered the skinny sandwich with soup deal. Not everyone makes a good Cubano sandwich, but this one was pretty good! I always love the chicken pot pie soup. And those mini cookies hold me hostage every time! Would recommend!
Atmosphere: 5
Food: 5
Service: 5
Aisha A
Sadly this location is always a hit or miss. Today I could hear staff members speaking to each other via the drive through speaker and it did not sound work related. No biggie. Took my order with specific ingredients, got to the window they gave me the wrong bag of chips. Had to wait without an apology to get the correct one. Noticed that my ingredients list was incorrect. I just left! Some people cannot multi-task and some need to learn to tell their coworkers they cannot talk and work at the same time. I do not know if they are new or not but I'm officially done with this location.
Kenria Blue
Spoke with Lisa bc my sandwich order was wrong from the previous day. She was so nice and accommodating. She replaced the order with no issue and was super pleasant. Definitely recommend this place, the sandwiches are always fresh and the cookies are great too!
Food: 5
Service: 5
Christopher J Friedsam
So this is coming from a former alumni of Potbelly 07’ I ordered my food online to get it ready before we arrived, it’s a long day for us and was hoping to stop and eat. Order time 7:50 Get to store by 8:05 Order estimated time: 8:12 it was cool employees were cleaning I was like hey just checking in let you know we were here for our order, as I noticed shakes sandwiches weren’t being made from other than a couple drive through. He’s like yeah we are working on it. Okay cool. 8:18 comes I go up to the register and say hey man you know we have shakes, he’s like o yeah. Shake machine still has not been started. 8:26 now. Just walked up, And looked around he goes like 10 more minutes before we start working on it. I was like want me to cancel and order from the line like the 3 other people who walked in and got there items no problem.
End of rant you get the idea. It is sad that we are paying 58 dollars from sandwiches and shakes and are literally just numbers. What happened to customer service, caring, urgency, commitment ownership. I swear no one other than 4 people have been served since we got here.
At one point this will be the collapse of many different corporation type franchises.
I’m waiting to eat food to mark the food. So it turns out that apparently our sandwiches have been ready for at least 15 minutes my assumption is since before we got there, because all of our sandwiches were cold.
Mind blowing.
And they are still cleaning the soup tray.
Atmosphere: 1
Food: 2
Service: 2
Monáe
Went her yesterday for lunch. The African American lady was nasty and rude. I had to repeat myself over and over again because she couldn’t remember my topping because she was too busy having side conversation. She was huffing, puffing, and giving me attitude. At the end she pretty much toss me my food and said “you want a bag” I said yes please. She toss the bag to me and walked away. I don’t appreciate that at all. By the way I’m African American too. I’ll drive further out to Tinley before I come back here. A nasty attitude will stop or slow business down.
Atmosphere: 2
Food: 4
Service: 1
Eduardo Munoz
Manager there is the best
Atmosphere: 5
Food: 5
Service: 5
Martinia Johnson
Excellent Service
Atmosphere: 5
Food: 5
Service: 5
Anna May
Quick, polite service and a perfectly made sammie!
Atmosphere: 5
Food: 5
Service: 5
Jose Rodriguez
I order a small sandwich and a chilli with a coke and my bill was 30 dollars. I should have ask for a receipt but I know I got overcharged. I will not be going back.
Walked in and up to the counter to pick up an order, another customer walked in a minute after I did and stood behind me in line. I was waiting in front of the the register and the employee that came up acted like I didnt exist and looked through me to the customer behind me, asked her what her name for her order was and handed her the order in my face. She proceeded to walk away and start working. I stared at her for a minute until she felt uncomfortable and asked me if i was waiting on an order. She gave me the order and i walked away. Made me feel uncomfortable and awkward. No idea why she was specifically being rude to me. But she was polite to the woman behind me. EDIT: I am just remembering that I found a chewed off fingernail in my shake from this location last year. It was the exact same employee i had this recent issue with. I am very sure it is a specific employee that is responsible for a good amount of these negative reviews.
Atmosphere: 1
Food: 1
Service: 1
Kayshana Brown
Thank you.
Atmosphere: 5
Food: 5
Service: 5
Nina Brooks
Could not explanation menu's
Atmosphere: 1
Food: 1
Service: 1
TARTARIAN BARBARIAN
Blah blah blah. It's a hot sandwich. Go buy one and stfu.
Atmosphere: 5
Food: 5
Service: 5
Brittany Howard
I got food poisoning and I think it was on purpose !
I ordered the skinny sandwich with soup deal. Not everyone makes a good Cubano sandwich, but this one was pretty good! I always love the chicken pot pie soup. And those mini cookies hold me hostage every time! Would recommend!
Atmosphere: 5
Food: 5
Service: 5
Sadly this location is always a hit or miss. Today I could hear staff members speaking to each other via the drive through speaker and it did not sound work related. No biggie. Took my order with specific ingredients, got to the window they gave me the wrong bag of chips. Had to wait without an apology to get the correct one. Noticed that my ingredients list was incorrect. I just left! Some people cannot multi-task and some need to learn to tell their coworkers they cannot talk and work at the same time. I do not know if they are new or not but I'm officially done with this location.
Spoke with Lisa bc my sandwich order was wrong from the previous day. She was so nice and accommodating. She replaced the order with no issue and was super pleasant. Definitely recommend this place, the sandwiches are always fresh and the cookies are great too!
Food: 5
Service: 5
So this is coming from a former alumni of Potbelly 07’
I ordered my food online to get it ready before we arrived, it’s a long day for us and was hoping to stop and eat.
Order time 7:50
Get to store by 8:05
Order estimated time: 8:12 it was cool employees were cleaning I was like hey just checking in let you know we were here for our order, as I noticed shakes sandwiches weren’t being made from other than a couple drive through.
He’s like yeah we are working on it.
Okay cool.
8:18 comes I go up to the register and say hey man you know we have shakes, he’s like o yeah.
Shake machine still has not been started. 8:26 now.
Just walked up,
And looked around he goes like 10 more minutes before we start working on it. I was like want me to cancel and order from the line like the 3 other people who walked in and got there items no problem.
End of rant you get the idea.
It is sad that we are paying 58 dollars from sandwiches and shakes and are literally just numbers.
What happened to customer service, caring, urgency, commitment ownership. I swear no one other than 4 people have been served since we got here.
At one point this will be the collapse of many different corporation type franchises.
I’m waiting to eat food to mark the food.
So it turns out that apparently our sandwiches have been ready for at least 15 minutes my assumption is since before we got there, because all of our sandwiches were cold.
Mind blowing.
And they are still cleaning the soup tray.
Atmosphere: 1
Food: 2
Service: 2
Went her yesterday for lunch. The African American lady was nasty and rude. I had to repeat myself over and over again because she couldn’t remember my topping because she was too busy having side conversation. She was huffing, puffing, and giving me attitude. At the end she pretty much toss me my food and said “you want a bag” I said yes please. She toss the bag to me and walked away. I don’t appreciate that at all. By the way I’m African American too. I’ll drive further out to Tinley before I come back here. A nasty attitude will stop or slow business down.
Atmosphere: 2
Food: 4
Service: 1
Manager there is the best
Atmosphere: 5
Food: 5
Service: 5
Excellent Service
Atmosphere: 5
Food: 5
Service: 5
Quick, polite service and a perfectly made sammie!
Atmosphere: 5
Food: 5
Service: 5
I order a small sandwich and a chilli with a coke and my bill was 30 dollars. I should have ask for a receipt but I know I got overcharged. I will not be going back.
Atmosphere: 2
Food: 2
Service: 1
Love the food here. And the people are great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Walked in and up to the counter to pick up an order, another customer walked in a minute after I did and stood behind me in line. I was waiting in front of the the register and the employee that came up acted like I didnt exist and looked through me to the customer behind me, asked her what her name for her order was and handed her the order in my face. She proceeded to walk away and start working. I stared at her for a minute until she felt uncomfortable and asked me if i was waiting on an order. She gave me the order and i walked away. Made me feel uncomfortable and awkward. No idea why she was specifically being rude to me. But she was polite to the woman behind me. EDIT: I am just remembering that I found a chewed off fingernail in my shake from this location last year. It was the exact same employee i had this recent issue with. I am very sure it is a specific employee that is responsible for a good amount of these negative reviews.
Atmosphere: 1
Food: 1
Service: 1
Thank you.
Atmosphere: 5
Food: 5
Service: 5
Could not explanation menu's
Atmosphere: 1
Food: 1
Service: 1
Blah blah blah. It's a hot sandwich. Go buy one and stfu.
Atmosphere: 5
Food: 5
Service: 5
I got food poisoning and I think it was on purpose !
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