I would give o stars. After waiting in a long line for horrible service I will not recommend or come back here. After they continued to mess up my order and laugh about it being made wrong they also charged for extra Carmel drizzle that I didn't order. They remade my pink drink 3 times and thought it was funny that someone kept making it wrong. They didn't put my food in a bag or give forks or anything. I wouldn't spend my money anywhere with this kind of unpleasant rude horrible service.
Atmosphere: 1
Food: 1
Service: 1
Lisa H
This Starbucks in matteson is so nasty I’d ordered an iced vanilla coffee and the coffee tasted so old and nasty omg I threw up I will never come to this Starbucks ever again
Kandice Smith
This is the slowest Starbucks ever! I understand after the pandemic that companies have struggled with being short staffed however this location has consistently been extremely slow with no operational improvements since opening.
I walked in waited about 6mins to place my order. Waited a little over 20mins for my order then requested a refund. Ruined my morning and almost made me late for my 8:30 class.
Atmosphere: 1
Service: 1
amanda h
Chris the store manager is the rudest person in the world! The way he talked to me and handled me is totally disgusting! I received my drink and knew it was not made properly and I taste the drink and it was disgusting. I asked for it to be made over and he proceeded to tell me it was made right in an argumentative manner. I asked for a refund. Again giving me attitude and threatened to close the window on me. How are you a leader acting like this showing the other employees it’s ok to be rude to paying customers. I will never go to this Starbucks ever again!
Atmosphere: 1
Food: 1
Service: 1
Inez Robinson
I purchased an iced caramel latte. The staff was so horrible barely opening up their mouths to take the order, and didn't say okay pull up, nothing. The window staff...I have no words. Just rude. If you don't like your job move on plenty people will take your place. It was only 3 minutes total at this store and the worst.
Atmosphere: 1
Food: 4
Service: 1
Efren De La Torre
Great service
Atmosphere: 5
Food: 5
Service: 5
sama kaadan
horrible experience. i ordered a small iced white mocha with no whip and 2 shots. when i pulled up to the window, they handed me a hot white mocha. i told them my order again and they gave me a large white mocha with whip cream, i told them again and they gave me the right order but they only added 1 shot of coffee and after 3 sips i almost finished the drink, it was mostly only ice.
Atmosphere: 1
Food: 1
Service: 1
Anikko Yoi
Do not come to this place if you want attitude and want to wait on your drinks
Atmosphere: 1
Food: 1
Service: 3
Christina Crump
The worst Starbucks experience I’ve ever had! I got into the driveway line and was stuck in the line for 30 minutes. The wait was absolutely terrible and the worst service I’ve ever experienced. I will never come back to this even if it was free.
Service: 1
Natalia Linerd
Just witnessed a Starbucks employee being incredibly rude to a young woman, who was in tears because of it.
I would give o stars. After waiting in a long line for horrible service I will not recommend or come back here. After they continued to mess up my order and laugh about it being made wrong they also charged for extra Carmel drizzle that I didn't order. They remade my pink drink 3 times and thought it was funny that someone kept making it wrong. They didn't put my food in a bag or give forks or anything. I wouldn't spend my money anywhere with this kind of unpleasant rude horrible service.
Atmosphere: 1
Food: 1
Service: 1
This Starbucks in matteson is so nasty I’d ordered an iced vanilla coffee and the coffee tasted so old and nasty omg I threw up I will never come to this Starbucks ever again
This is the slowest Starbucks ever! I understand after the pandemic that companies have struggled with being short staffed however this location has consistently been extremely slow with no operational improvements since opening.
I walked in waited about 6mins to place my order. Waited a little over 20mins for my order then requested a refund. Ruined my morning and almost made me late for my 8:30 class.
Atmosphere: 1
Service: 1
Chris the store manager is the rudest person in the world! The way he talked to me and handled me is totally disgusting! I received my drink and knew it was not made properly and I taste the drink and it was disgusting. I asked for it to be made over and he proceeded to tell me it was made right in an argumentative manner. I asked for a refund. Again giving me attitude and threatened to close the window on me. How are you a leader acting like this showing the other employees it’s ok to be rude to paying customers. I will never go to this Starbucks ever again!
Atmosphere: 1
Food: 1
Service: 1
I purchased an iced caramel latte. The staff was so horrible barely opening up their mouths to take the order, and didn't say okay pull up, nothing. The window staff...I have no words. Just rude. If you don't like your job move on plenty people will take your place. It was only 3 minutes total at this store and the worst.
Atmosphere: 1
Food: 4
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
horrible experience. i ordered a small iced white mocha with no whip and 2 shots. when i pulled up to the window, they handed me a hot white mocha. i told them my order again and they gave me a large white mocha with whip cream, i told them again and they gave me the right order but they only added 1 shot of coffee and after 3 sips i almost finished the drink, it was mostly only ice.
Atmosphere: 1
Food: 1
Service: 1
Do not come to this place if you want attitude and want to wait on your drinks
Atmosphere: 1
Food: 1
Service: 3
The worst Starbucks experience I’ve ever had! I got into the driveway line and was stuck in the line for 30 minutes. The wait was absolutely terrible and the worst service I’ve ever experienced. I will never come back to this even if it was free.
Service: 1
Just witnessed a Starbucks employee being incredibly rude to a young woman, who was in tears because of it.
Atmosphere: 1
Restaurantji Recommends
This location can be a hot or miss. My drink was not that good and I had them remake it and it just wasn't it. My mom loved her drink though.
Atmosphere: 5
Service: 3
Was using drive through, fast , good service, delicious kale & mushroom egg bites;)
Food: 5
Service: 5
Recommended dishes: Kale & Mushroom Egg Bites
Very nice server and EXTRA good ☕️
Atmosphere: 5
Food: 5
Service: 5
These places are all about the same. The young girl that waited on us was super friendly and polite.Very refreshing.
Atmosphere: 5
Food: 4
Service: 5
Extremely slow.
Atmosphere: 1
Food: 1
Service: 1
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