Dunkin'
4502 W Elm St, McHenry
(815) 363-1974
Recent Reviews
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Can't understand the person taking orders. I'm sorry. Being able to speak English is kind of important when working the drive thru orders. Entire order was incorrect. Was correct on the receipt. Tried calling 5 times. No answer and voicemail is full. Poorly run business!
Atmosphere: 3
Food: 3
Service: 1
Can't even put donuts in a bag properly. Coffees never right and people taking orders are impossible to understand.
I would take the few minute detour for a different location.
Atmosphere: 2
Food: 1
Service: 1
Excellent sausage egg and cheese breakfast sandwich croissant it was delicious best place imo to get this sandwich best customer service here i got my food so fast I almost left without ny coffee oops my bad dunkin I want a way to tip on my card priorvto having to drive off not doing so no option todo so id like to see an option thanks 😀 best place for a breakfast sandwich and coffee
Atmosphere: 5
Food: 5
Service: 5
the employees here are always so sweet and my food/coffee is always on point. my pup appreciates the pup cups offered to him every time, too! thank you guys :)
Food: 4
Service: 5
This is probably the 4th time i told them not to add so much milk on the shakes they make and its like they completely misunderstand every time and add so much milk. its not even funny how much milk it is! Its to the point where its a new nesquik flavor! Terrible job and for 18 dollars for two shakes everytime and getting it wrong is crazy! u guys need to do better! Its shakes not science!!
Atmosphere: 1
Food: 1
Service: 1
Current management and cashiers are disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Always super stingy and/or out of the food. Today I ordered the loaded hash browns for $5. It’s missing the bacon and there’s almost no queso. I paid $5 for 9 hash browns.
Atmosphere: 1
Food: 1
Service: 1
Avocado toast and dunkinet
Atmosphere: 5
Food: 5
Service: 5
The drive thru girl very happy and friendly for a change
Atmosphere: 3
Food: 4
Service: 5
If you're in a hurry don't stop here. Under staffed.
Restaurantji Recommends
I got there at 10:30 when they close at 11 and they told me they wouldn’t make my food because they were closing soon. I have been trying to place an order on the app for 40 minutes and drove a really long time because they were the only location that was open late so thanks to the two lazy employees that didn’t wanna do their job
Service: 1
I only bought a bacon egg n cheese sandwich on my way to work but the people that work by drive through are RUDE
Food: 5
Service: 1
Ordered a hot fudge sundae and both times not at all good.
First time the chocolate was hardened. Second time there was
No fudge topping!!!(only around the plastic rim of the lid.
No nuts or cherry on top.
You will have to ask for that.
So i went home adding my own Hersheys syrup & walnuts.
I do not like to complain or say anything but I will post a review!
Atmosphere: 3
Food: 2
Service: 3
Food was good but the service was very slow.
Atmosphere: 3
Food: 4
Service: 2
This was at the location closest to the Walmart on Rt.31. The Girl at the drive up told us we could leave. Told us they were short staffed we waited in the drive thru for 10 min. There were only a couple cars in front of us. She just was holding up the line what seemed like on purpose. Shouldn’t they expect to be busy on a Sunday before Christmas? We kept saying hello in the speaker and she kept telling us to hold on. No customer service what so ever no I’m sorry be with you in a second, nothing! Today 12/22 1:26 pm. Whoever was in the drive thru should be fired.
Atmosphere: 1
Food: 1
Service: 1
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