23Mar2025 BBB Case Opened. Details:22Mar2015 Jimmy Johns McHenry committed to deliver food in a timely manner with partnership of Uber Eats for the exchange of $66.54 to household of consumer. The business failed to take accountability and resolve refund over the phone or in person. Additionally they were missing items advertised (red velvet cookie & Cherry coke drink). 3 restitutions demanded: Refund, Finish The Job, Contact From Bussiness
Kid-friendliness: Definitely wouldn't recommend bringing your kids here.
The employees might not "feel comfortable" feeding you.
Atmosphere: 1
Food: 1
Service: 1
Ryan Wallace
Went in to pick up my family’s order. My sandwich was missing so I called and asked if they could deliver it since they forgot it. The employee said we are not within their delivery area. I live 4.6 miles away. Then the manager said they only have one driver like that justified it. They said they would credit it. If the people making the sandwiches focused a little more instead of talking and acting like high schoolers then they probably would have packed it correctly. Won’t ever go to this location again.
Atmosphere: 1
Food: 1
Service: 1
Cynthia Poulos
I swear they use to be good. BUT. When I went there over the weekend, the food wasn’t great. The sandwiches were small and didn’t have much of them. $10 a sandwich I would think they would be better. The atmosphere was pretty much 4 employees chit chatting while one made my sandwich. And they didn’t give me the correct change back. It wasn’t much only 9¢ so I felt silly saying something. But it did happen.
Atmosphere: 1
Food: 2
Service: 1
Melissa H Helton
Beware of McHenry location. This is the 4th time they have gotten our online order wrong. Called to politely explain our frustration that their employees consistently fail to read and follow directions, but the manager had a major attitude problem and refused to take any ownership whatsoever. Skip this JJ location and go next door to chipotle instead. Less attitude and you actually get what you ordered/paid for.
Atmosphere: 1
Food: 1
Service: 1
Sarah Borchardt
Food is always good ! 5 stars ! Not impressed that a staff member was vaping in the food prep area ??♀️
Atmosphere: 5
Food: 5
Richard Kubistal
Came in ordered than the computer tried to add on a tip. Wasn't told what number I was which caused confusion when getting food. Than a team member got mad and told me to back away from counter. With over 10 sub shops in McHenry I will not be back
Atmosphere: 1
Food: 5
Service: 1
Russ Frank
Very slow! Mixing up orders. Sandwich, chips, cookie and a drink ... But no bag! Too busy to keep up with orders.
Atmosphere: 3
Food: 5
Service: 2
Ray Rorek
Could have been faster but I know "freaky fast" isn't part of the biz anymore. Wasn't slow by any means. Ordered online. Curbside pickup. Order was right. Tasted like a jjs sandwich. Employee who brought it out had a smile on his face and was friendly. First time in the area but on the off chance I'm nearby and need a quick bite, I'll be sure to consider!
Atmosphere: 5
Food: 5
Service: 5
Michele Larsen
Drowning w/ mayo & was NOT EZ LETTUCE, ALSO NO OIL & VINEGAR put on .it was #9 as i ALWAYS ORDER A GIANT. And delivery was 1hr!!! UNACCEPTABLÈ.worst service ever! for $26 i expect something in return?
Food: 2
Service: 2
Erik P
I can order a pizza and have it delivered faster than this location
Called to order a sandwich and it rang and rang and rang. No answer, and no voicemail. Seems like no one was there ..?
bigeasy 25
I can order a pizza and have it delivered faster than this
Atmosphere: 1
Food: 4
Service: 1
Maxwell Thomas
1 hour 20 minutes for delivery. Sandwiches were made incorrectly.
Service: 1
Sarah Andersen
Just watched an employee at the McHenry Jimmy Johns eating the toppings (cheese and lettuce) with her gloves on.. going back for more numerous times.. sticking her fingers in her mouth then reaching for more .. I almost puked ? .. mentioned it to another employee they just told her to stop .. yuck ? walked
Atmosphere: 1
Food: 1
Service: 1
MON CARMELO
Ordered online. Specifically noted the location and we have a number to call but I guess it's useless. Delivered in a different location. Should have tipped -20%UPDATE: Co worker ordered online and again they delivered to a different location where it specifically noted where to deliver. We had to hunt our order from different departments. We had to call the store and ask where the order is. What a joke.
23Mar2025 BBB Case Opened.
Details:22Mar2015 Jimmy Johns McHenry committed to deliver food in a timely manner with partnership of Uber Eats for the exchange of $66.54 to household of consumer. The business failed to take accountability and resolve refund over the phone or in person. Additionally they were missing items advertised (red velvet cookie & Cherry coke drink).
3 restitutions demanded: Refund, Finish The Job, Contact From Bussiness
Kid-friendliness: Definitely wouldn't recommend bringing your kids here.
The employees might not "feel comfortable" feeding you.
Atmosphere: 1
Food: 1
Service: 1
Went in to pick up my family’s order. My sandwich was missing so I called and asked if they could deliver it since they forgot it. The employee said we are not within their delivery area. I live 4.6 miles away. Then the manager said they only have one driver like that justified it. They said they would credit it. If the people making the sandwiches focused a little more instead of talking and acting like high schoolers then they probably would have packed it correctly. Won’t ever go to this location again.
Atmosphere: 1
Food: 1
Service: 1
I swear they use to be good. BUT. When I went there over the weekend, the food wasn’t great. The sandwiches were small and didn’t have much of them. $10 a sandwich I would think they would be better. The atmosphere was pretty much 4 employees chit chatting while one made my sandwich. And they didn’t give me the correct change back. It wasn’t much only 9¢ so I felt silly saying something. But it did happen.
Atmosphere: 1
Food: 2
Service: 1
Beware of McHenry location. This is the 4th time they have gotten our online order wrong. Called to politely explain our frustration that their employees consistently fail to read and follow directions, but the manager had a major attitude problem and refused to take any ownership whatsoever. Skip this JJ location and go next door to chipotle instead. Less attitude and you actually get what you ordered/paid for.
Atmosphere: 1
Food: 1
Service: 1
Food is always good ! 5 stars ! Not impressed that a staff member was vaping in the food prep area ??♀️
Atmosphere: 5
Food: 5
Came in ordered than the computer tried to add on a tip. Wasn't told what number I was which caused confusion when getting food. Than a team member got mad and told me to back away from counter. With over 10 sub shops in McHenry I will not be back
Atmosphere: 1
Food: 5
Service: 1
Very slow! Mixing up orders. Sandwich, chips, cookie and a drink ... But no bag! Too busy to keep up with orders.
Atmosphere: 3
Food: 5
Service: 2
Could have been faster but I know "freaky fast" isn't part of the biz anymore. Wasn't slow by any means. Ordered online. Curbside pickup. Order was right. Tasted like a jjs sandwich. Employee who brought it out had a smile on his face and was friendly. First time in the area but on the off chance I'm nearby and need a quick bite, I'll be sure to consider!
Atmosphere: 5
Food: 5
Service: 5
Drowning w/ mayo & was NOT EZ LETTUCE, ALSO NO OIL & VINEGAR put on .it was #9 as i ALWAYS ORDER A GIANT. And delivery was 1hr!!! UNACCEPTABLÈ.worst service ever! for $26 i expect something in return?
Food: 2
Service: 2
I can order a pizza and have it delivered faster than this location
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Called to order a sandwich and it rang and rang and rang. No answer, and no voicemail. Seems like no one was there ..?
I can order a pizza and have it delivered faster than this
Atmosphere: 1
Food: 4
Service: 1
1 hour 20 minutes for delivery. Sandwiches were made incorrectly.
Service: 1
Just watched an employee at the McHenry Jimmy Johns eating the toppings (cheese and lettuce) with her gloves on.. going back for more numerous times.. sticking her fingers in her mouth then reaching for more .. I almost puked ? .. mentioned it to another employee they just told her to stop .. yuck ? walked
Atmosphere: 1
Food: 1
Service: 1
Ordered online. Specifically noted the location and we have a number to call but I guess it's useless. Delivered in a different location. Should have tipped -20%UPDATE: Co worker ordered online and again they delivered to a different location where it specifically noted where to deliver. We had to hunt our order from different departments. We had to call the store and ask where the order is. What a joke.
Atmosphere: 1
Food: 3
Service: 1
Loading...