Needs to close down. Can’t get an order even remotely close to what i ordered twice in the span of 10 minutes. They also love giving you hockey puck buns. We are tweeeeaaakkking
Atmosphere: 1
Food: 1
Service: 1
DevinLW
Got a large shake and it wasn't even filled to the top of the foam line. Just lazy workers
Emily Bonilla
Love Steak ‘n Shake but this location is one to stay away from. Filthy inside.. no staff to help at the kiosk where you order.. no one cleaning.. one of our meals had maybe 10 fries.. the side of cheese was just a hard and cold glob. I’m not one to complain but it was just an unreal experience!
Atmosphere: 1
Food: 3
Service: 1
Jaclyn Hughes
Bother had huge glob mayo when I asked for none. Choc shake tasted like cleaning products so we got that switched. Banana shake was excellent. Food was okay and water cups tiny like for toddlers. Claw machine was broken and stole $... Just a weird different vibe than steak and shake use to be.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Hamburger, French Fries
Patrycja Sudol
We’re still waiting for our food, so I can’t comment on that. But I can say that the woman working the drive through is very pleasant and helpful. So much so that it urged me to write this review.
Service: 5
Josh Pickrel
Very nice staff and food was excellent
Terri Brannam
I ordered a #3 thru the drive up, and was pleasantly surprised when I pulled over to eat my lunch. It has been a few months since I had food from Steak n Shake, and my food was fresh, hot, and packaged nicely. The service I received was very good as well.
Food: 5
Service: 5
Karen Swidergal
Shakes are not like they were.
Atmosphere: 4
Food: 4
Service: 5
A Lynn
No shift supervisor or manager available. So if you have issues, good luck. Manager will only speak to you on the phone and does not care to resolve mistakes and is uneducated on the resolutions based on app purchases. Leaves employees frazzled and understaffed on a weekends. Terrible.
Service: 1
Chaosrunepownage
Excellent shakes and tasty burgers. Perfect for hot summer days.
Hands down the BEST Steak & Shake I've been to in many years! This location is clasic, clean & clearly on the ball.
Atmosphere: 4
Food: 5
Service: 4
Aimee “Star child” Martin
Went for dinner and ended up waiting for good couple of hours due to the bike not wanting to start which the employee asked if we need help. Kootoes to you .
Parking: There's handicap parking and more.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Double Steak Burger and Fries, French Fries
San
Steak ‘n Shake is really underrated
Atmosphere: 4
Food: 5
Service: 5
Michael Lonchar
You have to place your order at a screen similar to many McDonalds. Food came out quickly and well prepared
Atmosphere: 3
Food: 4
Service: 4
Jack Rabbit
I had not had a Steak N Shake burger and shake for easily 30 years. While hopping around Crystal Lake, I passed one and almost kept going. In Jack rabbit timing I decided to go for the turn around and bring some home for the bunnies:) It was definitely worth the wait and the return for burgers not in the bag ? Still, Esa was a doll and her smile and burgers were great. As a rabbit, I really appreciate a nice smile and a great meal! I got both at Steak N Shake in Crystal Lake and would definitely recommend to a friend! TY Esa!
Needs to close down. Can’t get an order even remotely close to what i ordered twice in the span of 10 minutes. They also love giving you hockey puck buns. We are tweeeeaaakkking
Atmosphere: 1
Food: 1
Service: 1
Got a large shake and it wasn't even filled to the top of the foam line. Just lazy workers
Love Steak ‘n Shake but this location is one to stay away from. Filthy inside.. no staff to help at the kiosk where you order.. no one cleaning.. one of our meals had maybe 10 fries.. the side of cheese was just a hard and cold glob. I’m not one to complain but it was just an unreal experience!
Atmosphere: 1
Food: 3
Service: 1
Bother had huge glob mayo when I asked for none. Choc shake tasted like cleaning products so we got that switched. Banana shake was excellent. Food was okay and water cups tiny like for toddlers. Claw machine was broken and stole $... Just a weird different vibe than steak and shake use to be.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Hamburger, French Fries
We’re still waiting for our food, so I can’t comment on that. But I can say that the woman working the drive through is very pleasant and helpful. So much so that it urged me to write this review.
Service: 5
Very nice staff and food was excellent
I ordered a #3 thru the drive up, and was pleasantly surprised when I pulled over to eat my lunch. It has been a few months since I had food from Steak n Shake, and my food was fresh, hot, and packaged nicely. The service I received was very good as well.
Food: 5
Service: 5
Shakes are not like they were.
Atmosphere: 4
Food: 4
Service: 5
No shift supervisor or manager available. So if you have issues, good luck. Manager will only speak to you on the phone and does not care to resolve mistakes and is uneducated on the resolutions based on app purchases. Leaves employees frazzled and understaffed on a weekends. Terrible.
Service: 1
Excellent shakes and tasty burgers. Perfect for hot summer days.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Restaurantji Recommends
Hands down the BEST Steak & Shake I've been to in many years! This location is clasic, clean & clearly on the ball.
Atmosphere: 4
Food: 5
Service: 4
Went for dinner and ended up waiting for good couple of hours due to the bike not wanting to start which the employee asked if we need help. Kootoes to you .
Parking: There's handicap parking and more.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Double Steak Burger and Fries, French Fries
Steak ‘n Shake is really underrated
Atmosphere: 4
Food: 5
Service: 5
You have to place your order at a screen similar to many McDonalds. Food came out quickly and well prepared
Atmosphere: 3
Food: 4
Service: 4
I had not had a Steak N Shake burger and shake for easily 30 years. While hopping around Crystal Lake, I passed one and almost kept going. In Jack rabbit timing I decided to go for the turn around and bring some home for the bunnies:) It was definitely worth the wait and the return for burgers not in the bag ? Still, Esa was a doll and her smile and burgers were great. As a rabbit, I really appreciate a nice smile and a great meal! I got both at Steak N Shake in Crystal Lake and would definitely recommend to a friend! TY Esa!
Food: 5
Service: 5
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