Food and taste was a total letdown! Food quality has truly escaped. I recently visited Bellagio’s for a family celebration and was looking forward to a relaxing dinner. While the atmosphere was inviting and the food truly disappointing, the service didn’t quite meet expectations, it was nice. Our table experienced long gaps between visits from our server, and communication seemed inconsistent throughout the evening. When management became aware, they handled the situation politely. Hopefully these things improve soon.
Atmosphere: 3
Food: 2
Service: 3
Shannon Bucci
Always a great dining experience! Delicious food, great service and fun atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Erin Giusto
The Balagio is the place to go! Everyone is incredibly kind and the food is delicious! The manager Pan is a pleasure to talk with, and she truly cares about all of her customers. I cannot recommend enough!
Atmosphere: 5
Food: 5
Service: 5
Matt Sedory
Went here with my wife and had a wonderful dinner. Service was great, attentive but not overbearing. Food and drinks were phenomenal. Can't wait to go back and try more!
Atmosphere: 5
Food: 5
Service: 5
Michael Bolos
My family and I have been going to Balagio’s for years. Of all the restaurants in the area, they are the best at consistent, gourmet food. Whenever you go, you are guaranteed a good meal. We cater from Balagio’s regularly – we’re fairly critical when it comes to catered food, and they have somehow perfected catering so the food tastes as good as it does in the restaurant.
All that pales in comparison to the service. Pam at the front desk is phenomenal and treats you like family. And if you are so lucky as to get Dan as your server, you know you’re in for an amazing evening. I half-selfishly don’t want to write this review about Dan, because he is already the most requested server at Balagio’s and I would hate to go and not have him serving our table.
From the start, Dan introduces himself and takes immediate note of what everyone needs. From making sure drinks arrive quickly and going so far as to help customers cut their food if they’re unable. It’s a level of service that just doesn’t exist, and always with smiles and laughter. Balagio’s would not be the same without him there, and I hope this doesn’t raise his popularity even more to the point we won’t be able to request him.
Although the menu is comprehensive, if you have particular needs or want to make small adjustments, they’re happy to accommodate. You feel more at home at Balagio’s, able to relax and get the delicious food and amazing service (again – forget the name Dan, you don’t know about Dan!) you want when you go out for a nice dinner.
As for specific meals, the seafood pasta is my favorite, others love the Country Rigatoni, the Arrabbiata, the chicken is supposedly outstanding, and the white fish is lovely.
I hope management doesn’t change a thing about the restaurant. Balagio’s is a Mokena staple and so long as you all don’t fill-up Dan’s dance card and we can continue to request him, we’re happy lifetime customers.
Atmosphere: 5
Food: 5
Service: 5
Jtrees
Food was great , bar company was great. Daniel was fabulous. Great bar tender ‐ server.
Atmosphere: 5
Food: 5
Service: 5
Cathy T
I came here tonight for my birthday. The food and drinks are awesome. The staff is so friendly and hard working. Dan is the utmost friendliest and most accommodating bar server; he is very attentive to make sure he is putting in the order as want (I misspoke a few items and he clarified for me, I almost ordered the wrong thing). The basil lemon martini's with pepper are unique and delicious. The grilled calamari is as good as you might find in Greek Town. Their salads are creatively delicious. The desserts are to decadent. The ambiance is wonderful. What else can I say, we love the place.
Atmosphere: 5
Food: 5
Service: 5
Dave
We had Dan as our server and he was awesome. He helped me select my entrée choice and it was spot on, his table manners and his knowledge of the menu is outstanding. Highly recommended great atmosphere great conversation..
Atmosphere: 5
Food: 5
Service: 5
Denise Linson
I visited Bellagio’s on Saturday night for my father’s birthday. I came in from out of town, and we were looking forward to a relaxing dinner experience together — nothing over the top, just a nice evening out. Unfortunately, the service fell far below expectations.
Our server never introduced himself and immediately asked if we wanted drinks before we were even seated or settled. After finally placing an order for tea and calamari, that was the last time we saw him at our table for quite some time. He spent most of the evening sitting and chatting with the table next to us, taking their detailed drink and dinner orders while completely overlooking our table.
Our appetizers were cleared by the busboys — who, I must say, were polite and attentive — but our food order had still not been taken. I eventually had to speak with the manager, who seemed unsure of how to handle the situation. Once she confirmed that the server was, in fact, still sitting with the other table, he finally came over to us. Instead of taking responsibility, he offered a half-hearted apology mixed with defensive remarks, loud enough for other guests to hear.
We requested a new server, and though the replacement handled things courteously, the experience had already been overshadowed by poor service and lack of accountability.
It’s a shame because the food was excellent and the atmosphere warm and cozy — exactly what we had hoped for. But the lack of attentiveness, professionalism, and ownership from our original server left a lasting negative impression.
I hope management takes this as constructive feedback. Bellagio’s clearly has great potential, but consistent, respectful service is what will truly keep guests coming back.
Atmosphere: 3
Food: 5
Service: 1
Tracy M
Posting on behalf of my mom: We recently hosted my daughter's baby shower here. Great venue space and service was superb. Food was delicious. Received many compliments from guests. Pam, our event planner was so accommodating. Dan our bartender and servers were excellant.
Our dining experience at Balagio is consistently outstanding thanks in large part to our server, Dan H. He is very attentive without being overbearing and always provides great drink and menu recommendations. His exceptional service and inviting atmosphere keeps us coming back.
Atmosphere: 5
Food: 5
Service: 5
Ashley McCray
Great date night option!
Atmosphere: 5
Food: 4
Service: 5
Jeffrey Angellotti
Service food an atmosphere outstanding. Very nice bar an outdoor dining if weather permits
Atmosphere: 5
Food: 5
Service: 5
Judy
Everything one of these deserves a 5 star. Had a dinner party of 30. Everything was excellent
Atmosphere: 5
Food: 5
Service: 5
J.P. Murray
Great experience. Food absolutely delicious. Family ran, family atmosphere. Dined there a couple times in past month. Service and food fantastic. Dining room busy but enough space where diners aren’t on top of each other. Highly recommend.
Food and taste was a total letdown! Food quality has truly escaped. I recently visited Bellagio’s for a family celebration and was looking forward to a relaxing dinner. While the atmosphere was inviting and the food truly disappointing, the service didn’t quite meet expectations, it was nice. Our table experienced long gaps between visits from our server, and communication seemed inconsistent throughout the evening.
When management became aware, they handled the situation politely. Hopefully these things improve soon.
Atmosphere: 3
Food: 2
Service: 3
Always a great dining experience! Delicious food, great service and fun atmosphere.
Atmosphere: 5
Food: 5
Service: 5
The Balagio is the place to go! Everyone is incredibly kind and the food is delicious! The manager Pan is a pleasure to talk with, and she truly cares about all of her customers. I cannot recommend enough!
Atmosphere: 5
Food: 5
Service: 5
Went here with my wife and had a wonderful dinner. Service was great, attentive but not overbearing. Food and drinks were phenomenal. Can't wait to go back and try more!
Atmosphere: 5
Food: 5
Service: 5
My family and I have been going to Balagio’s for years. Of all the restaurants in the area, they are the best at consistent, gourmet food. Whenever you go, you are guaranteed a good meal. We cater from Balagio’s regularly – we’re fairly critical when it comes to catered food, and they have somehow perfected catering so the food tastes as good as it does in the restaurant.
All that pales in comparison to the service. Pam at the front desk is phenomenal and treats you like family. And if you are so lucky as to get Dan as your server, you know you’re in for an amazing evening. I half-selfishly don’t want to write this review about Dan, because he is already the most requested server at Balagio’s and I would hate to go and not have him serving our table.
From the start, Dan introduces himself and takes immediate note of what everyone needs. From making sure drinks arrive quickly and going so far as to help customers cut their food if they’re unable. It’s a level of service that just doesn’t exist, and always with smiles and laughter. Balagio’s would not be the same without him there, and I hope this doesn’t raise his popularity even more to the point we won’t be able to request him.
Although the menu is comprehensive, if you have particular needs or want to make small adjustments, they’re happy to accommodate. You feel more at home at Balagio’s, able to relax and get the delicious food and amazing service (again – forget the name Dan, you don’t know about Dan!) you want when you go out for a nice dinner.
As for specific meals, the seafood pasta is my favorite, others love the Country Rigatoni, the Arrabbiata, the chicken is supposedly outstanding, and the white fish is lovely.
I hope management doesn’t change a thing about the restaurant. Balagio’s is a Mokena staple and so long as you all don’t fill-up Dan’s dance card and we can continue to request him, we’re happy lifetime customers.
Atmosphere: 5
Food: 5
Service: 5
Food was great , bar company was great. Daniel was fabulous. Great bar tender ‐ server.
Atmosphere: 5
Food: 5
Service: 5
I came here tonight for my birthday. The food and drinks are awesome. The staff is so friendly and hard working. Dan is the utmost friendliest and most accommodating bar server; he is very attentive to make sure he is putting in the order as want (I misspoke a few items and he clarified for me, I almost ordered the wrong thing). The basil lemon martini's with pepper are unique and delicious. The grilled calamari is as good as you might find in Greek Town. Their salads are creatively delicious. The desserts are to decadent. The ambiance is wonderful. What else can I say, we love the place.
Atmosphere: 5
Food: 5
Service: 5
We had Dan as our server and he was awesome. He helped me select my entrée choice and it was spot on, his table manners and his knowledge of the menu is outstanding. Highly recommended great atmosphere great conversation..
Atmosphere: 5
Food: 5
Service: 5
I visited Bellagio’s on Saturday night for my father’s birthday. I came in from out of town, and we were looking forward to a relaxing dinner experience together — nothing over the top, just a nice evening out. Unfortunately, the service fell far below expectations.
Our server never introduced himself and immediately asked if we wanted drinks before we were even seated or settled. After finally placing an order for tea and calamari, that was the last time we saw him at our table for quite some time. He spent most of the evening sitting and chatting with the table next to us, taking their detailed drink and dinner orders while completely overlooking our table.
Our appetizers were cleared by the busboys — who, I must say, were polite and attentive — but our food order had still not been taken. I eventually had to speak with the manager, who seemed unsure of how to handle the situation. Once she confirmed that the server was, in fact, still sitting with the other table, he finally came over to us. Instead of taking responsibility, he offered a half-hearted apology mixed with defensive remarks, loud enough for other guests to hear.
We requested a new server, and though the replacement handled things courteously, the experience had already been overshadowed by poor service and lack of accountability.
It’s a shame because the food was excellent and the atmosphere warm and cozy — exactly what we had hoped for. But the lack of attentiveness, professionalism, and ownership from our original server left a lasting negative impression.
I hope management takes this as constructive feedback. Bellagio’s clearly has great potential, but consistent, respectful service is what will truly keep guests coming back.
Atmosphere: 3
Food: 5
Service: 1
Posting on behalf of my mom: We recently hosted my daughter's baby shower here. Great venue space and service was superb. Food was delicious. Received many compliments from guests. Pam, our event planner was so accommodating. Dan our bartender and servers were excellant.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Our dining experience at Balagio is consistently outstanding thanks in large part to our server, Dan H. He is very attentive without being overbearing and always provides great drink and menu recommendations. His exceptional service and inviting atmosphere keeps us coming back.
Atmosphere: 5
Food: 5
Service: 5
Great date night option!
Atmosphere: 5
Food: 4
Service: 5
Service food an atmosphere outstanding. Very nice bar an outdoor dining if weather permits
Atmosphere: 5
Food: 5
Service: 5
Everything one of these deserves a 5 star. Had a dinner party of 30. Everything was excellent
Atmosphere: 5
Food: 5
Service: 5
Great experience. Food absolutely delicious. Family ran, family atmosphere. Dined there a couple times in past month. Service and food fantastic. Dining room busy but enough space where diners aren’t on top of each other. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
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