Waited quite a while until someone engaged with me while waiting in line then was completely rush off the register by the cashier not selling the menu so never coming back for sure
Atmosphere: 1
Service: 1
Megan
Friendly and quick and they always get my order right.
Atmosphere: 5
Service: 5
Amar el Viaje
Wifi does not works. No interest to fix it.
Angel Morse
I was the only person in line. I paid and she handed it out to me. I said “oh you forgot cream”. She snatched it back, put the cream in and immediately handed it back. She didn’t even bother to stir it. The cup was also wet with the coffee and cream. No napkins offered. Didn’t bother to wipe the cup for me. The drink tasted fine I guess? But at that point she had poured cream over my cold foam and it takes away the whole idea of the cold foam on top :( I was not in a rush nor acting like I was. But for some reason she seemed to be in a rush? Like I said not a single other person in the drive thru line. Overall just not nice or even trying to act it. I always try giving Starbucks a chance again and then they show me why I should never come back I like the all the hospitals Starbucks at least the workers are nice ?
Also funny af how Starbucks responded to the 5 star reviews from 1 month ago that look planted or like someone working the business made it. And have yet to reach out to the 1-2 star reviews from 5+ months ago. Real convenient and seems like the same rude staff works there that did months ago. Definitely solidifies me not going back ? They’re a trash company anyway
Atmosphere: 1
Food: 2
Service: 1
Carole Anne Plautz
Good place to meet up with friends or run through the drive thru. Try the app and earn stars to get free stuff!!
Atmosphere: 5
Food: 5
Service: 5
Greg Johnson
Starbucks already has a great reputation for delicious coffee, drinks, food, and baked items served with a smile. This new location is beautifully designed inside. Plenty of natural light. I had a complicated drink order... Actually I thought my request was impossible. I wanted a cold latte, but I wanted to add two packets of raw sugar, which, of course, wouldn't dissolve easily. The barista (manager) said she could mix the sugar with the shot of coffee first and then add the milk and ice. Pure genius. The drink was delicious.
Atmosphere: 5
Food: 5
Service: 5
kyla Nephew
Love the vibes and atmosphere! Sometimes they are really slow even when there is no lines outside and are often out of stuff, but very convenient and overall a decent Starbucks! They staff are also very nice and welcoming!
Atmosphere: 5
Food: 5
Service: 4
shane adams
I don’t know how Lindsay has a job at this company still considering how she talks to customers and her workers.
It’s very clear she is a tyrant and is not liked by her staff at all.
Atmosphere: 1
Food: 4
Service: 4
Benjamin Mahoney
The worst coffee I’ve had from Starbucks, I can make better coffee at home and save $8.OverpricedOverhypedI got an espresso drink snd they didn’t pull the shots correctly and it tasted absolutely horrid..Save yourself some time and go to kick serve coffee down the road. They aren’t corporate and they’re so friendly and serve better coffee.
Atmosphere: 1
Food: 1
Service: 1
Greg J (Flapjack)
Drive thru is dangerous. I absolutely love headlights beaming out onto the street elevated to high beams because of the grading of the property. They need to block off the front so drivers on 19th are not blinded by their customers.
Staff is extremely rude. One of my drinks had stuff on the outside of the cup and I asked for a napkin and the girl was extremely rude and huffed really loud and then slammed the window as I said thank you. The younger generation working at this shop is by far the most unprofessional individuals I have ever come across. Do better.
Atmosphere: 1
Food: 3
Service: 1
bowlofpunk
This is the worst Starbucks in the Quad Cities.I'm very much a regular at several Starbucks locations around this area. All are between good and great except this one. I hate calling out a single employee, but Lindsay is likely the reason for much of my complaints. I almost always order online. I mark it for drive thru pickup and I've never had a single issue with any other locations. This one consistently complains about me "arriving too early" to pickup my drive thru order. I don't think they understand that they can just make the order in the order that the cars arrive. Instead, if I don't order 5 to 10 minutes before I arrive, they have me pull around to the front of the store and wait, typically until the entire drive thru line is clear, and then they bring my drink.That, and they (Lindsay specifically) are just rude and mean. That is the opposite experience I have at any other Starbucks in the area. They are friendly, just make the drinks as the cars come through, and give their customer's a good experience. What I can say is I'm not spending over $7 for a drink that's not made to the same quality as the other locations and have the barista treat me like an annoyance and be rude to me. By the time I got my drink the last time, I almost just left and said "I'm done with Starbucks all together." On the other hand, I do enjoy the drinks and experience of going everywhere but here. If anyone with any pull at Starbucks has any ability to look into this employee and remove her from anything having to do directly with a customer, please do. She is a very toxic employee and should not be around the other employees or in a service job in general. The experience I had today is a consistent experience with almost every visit I've made there, and I'm just done with this location. Even though it's only a couple blocks from my house, I'll take the extra couple mile trip to go to the one near the hospital since the people working there are so much more pleasant to order from.
Atmosphere: 1
Food: 1
Service: 1
Paul Ugenti
Amazing Location and staff was so nice!
Atmosphere: 5
Food: 5
Service: 5
Hannah Freed
This is like the 10th time I have came to this specific location, and ordered the same thing I always do. (Venti Caramel Ribbon Crunch with a shot of espresso & EXTRA caramel drizzle - line cup.) and this is the 10th time that they put even less caramel drizzle than they normally would.
Atmosphere: 3
Food: 3
Service: 3
Slug Sluggy
That Michael guy sounds like a real tool. I think someone needs gently educate him on how to not be a dork in public. My macchiato was great!
Waited quite a while until someone engaged with me while waiting in line then was completely rush off the register by the cashier not selling the menu so never coming back for sure
Atmosphere: 1
Service: 1
Friendly and quick and they always get my order right.
Atmosphere: 5
Service: 5
Wifi does not works. No interest to fix it.
I was the only person in line. I paid and she handed it out to me. I said “oh you forgot cream”. She snatched it back, put the cream in and immediately handed it back.
She didn’t even bother to stir it. The cup was also wet with the coffee and cream. No napkins offered. Didn’t bother to wipe the cup for me. The drink tasted fine I guess? But at that point she had poured cream over my cold foam and it takes away the whole idea of the cold foam on top :( I was not in a rush nor acting like I was. But for some reason she seemed to be in a rush? Like I said not a single other person in the drive thru line. Overall just not nice or even trying to act it.
I always try giving Starbucks a chance again and then they show me why I should never come back
I like the all the hospitals Starbucks at least the workers are nice ?
Also funny af how Starbucks responded to the 5 star reviews from 1 month ago that look planted or like someone working the business made it. And have yet to reach out to the 1-2 star reviews from 5+ months ago. Real convenient and seems like the same rude staff works there that did months ago. Definitely solidifies me not going back ? They’re a trash company anyway
Atmosphere: 1
Food: 2
Service: 1
Good place to meet up with friends or run through the drive thru. Try the app and earn stars to get free stuff!!
Atmosphere: 5
Food: 5
Service: 5
Starbucks already has a great reputation for delicious coffee, drinks, food, and baked items served with a smile. This new location is beautifully designed inside. Plenty of natural light. I had a complicated drink order... Actually I thought my request was impossible. I wanted a cold latte, but I wanted to add two packets of raw sugar, which, of course, wouldn't dissolve easily. The barista (manager) said she could mix the sugar with the shot of coffee first and then add the milk and ice. Pure genius. The drink was delicious.
Atmosphere: 5
Food: 5
Service: 5
Love the vibes and atmosphere! Sometimes they are really slow even when there is no lines outside and are often out of stuff, but very convenient and overall a decent Starbucks! They staff are also very nice and welcoming!
Atmosphere: 5
Food: 5
Service: 4
I don’t know how Lindsay has a job at this company still considering how she talks to customers and her workers.
It’s very clear she is a tyrant and is not liked by her staff at all.
Atmosphere: 1
Food: 4
Service: 4
The worst coffee I’ve had from Starbucks, I can make better coffee at home and save $8.OverpricedOverhypedI got an espresso drink snd they didn’t pull the shots correctly and it tasted absolutely horrid..Save yourself some time and go to kick serve coffee down the road. They aren’t corporate and they’re so friendly and serve better coffee.
Atmosphere: 1
Food: 1
Service: 1
Drive thru is dangerous. I absolutely love headlights beaming out onto the street elevated to high beams because of the grading of the property. They need to block off the front so drivers on 19th are not blinded by their customers.
Parking: Terrible design and too small.
Wheelchair accessibility: Bad bad
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Staff is extremely rude. One of my drinks had stuff on the outside of the cup and I asked for a napkin and the girl was extremely rude and huffed really loud and then slammed the window as I said thank you. The younger generation working at this shop is by far the most unprofessional individuals I have ever come across. Do better.
Atmosphere: 1
Food: 3
Service: 1
This is the worst Starbucks in the Quad Cities.I'm very much a regular at several Starbucks locations around this area. All are between good and great except this one. I hate calling out a single employee, but Lindsay is likely the reason for much of my complaints. I almost always order online. I mark it for drive thru pickup and I've never had a single issue with any other locations. This one consistently complains about me "arriving too early" to pickup my drive thru order. I don't think they understand that they can just make the order in the order that the cars arrive. Instead, if I don't order 5 to 10 minutes before I arrive, they have me pull around to the front of the store and wait, typically until the entire drive thru line is clear, and then they bring my drink.That, and they (Lindsay specifically) are just rude and mean. That is the opposite experience I have at any other Starbucks in the area. They are friendly, just make the drinks as the cars come through, and give their customer's a good experience. What I can say is I'm not spending over $7 for a drink that's not made to the same quality as the other locations and have the barista treat me like an annoyance and be rude to me. By the time I got my drink the last time, I almost just left and said "I'm done with Starbucks all together." On the other hand, I do enjoy the drinks and experience of going everywhere but here. If anyone with any pull at Starbucks has any ability to look into this employee and remove her from anything having to do directly with a customer, please do. She is a very toxic employee and should not be around the other employees or in a service job in general. The experience I had today is a consistent experience with almost every visit I've made there, and I'm just done with this location. Even though it's only a couple blocks from my house, I'll take the extra couple mile trip to go to the one near the hospital since the people working there are so much more pleasant to order from.
Atmosphere: 1
Food: 1
Service: 1
Amazing Location and staff was so nice!
Atmosphere: 5
Food: 5
Service: 5
This is like the 10th time I have came to this specific location, and ordered the same thing I always do. (Venti Caramel Ribbon Crunch with a shot of espresso & EXTRA caramel drizzle - line cup.) and this is the 10th time that they put even less caramel drizzle than they normally would.
Atmosphere: 3
Food: 3
Service: 3
That Michael guy sounds like a real tool. I think someone needs gently educate him on how to not be a dork in public. My macchiato was great!
Atmosphere: 5
Food: 5
Service: 5
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