Pizza Hut
837 N Main St, Monmouth
(309) 734-8474
Recent Reviews
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I ordered online. The pizza tasted fine and was hot on arrival but when I picked up my second piece there was a black hair stuck to the bottom of it. đ€ą Iâm sorry but that just ruins it for me.
Vegetarian options: Have vegetarian pizzas
Food: 2
Recommended dishes: Cinnamon Sticks
Delivery drive rude as hell, didn't follow the instructions and pounded on my door like a cop searching for a fugitive then proceeds to run their mouth as they walk away from my door after i told them to leave it at the door like the instructions said and then floored it away after parking in my front yard
Atmosphere: 1
Food: 4
Service: 1
I got kinda sick from it
But it was good
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Breadsticks, Buffalo Chicken Pizza, Cheese Sticks, Marinara, Roasted Garlic Cheese Sticks
I would like to discuss with regional mgr. (last time there was problem, store mgr said to always call store first to solve before reaches regional). BTW, I order so frequently (1-2 times per week, embarrassingly) that they/ female mgr knows me and we work together so often that weâve fine-tuned pizza to my specsâshe even calls me every time she has questions because she wants it to be just right. But a last order WAS SO PERFECT so I couldnât wait to order again. Then delivered (doordash which is fineâbut usually female mgr drives it over). When I opened box , I knew right away because so pale and limpâIâm sure average bland boring pizza that most everyone gets (and you wonder why $/ business goals not met). IâM SURE NO ONE PAID ANY ATTENTION TO MY SPECIAL INSTRUCTIONS!! Not hard if follow and turns out pretty good. So I calledâsomeone finally answered and immediately hung up. Your auto call-back called ME so when we connected again he hung up immediately. At one point he knew I wanted to talk to female mgrâis she there?ââyesâ then changed to ânoâ when I asked to speak with herâand he immediately hung up again. Trying to give benefit of doubt, I tried 3-4 more times and again hung up immediately and then they just didnât answer at all. So I decided to let it ring until they did answerâAND NO ONE EVER ANSWEREDâso finally I just left ringing for 2+ HOURS!! And nothing. It was late, by then 10:05p said they had closed as they skampered out the door THEN SHIFT PROBABLY OVER AND NO REAL BENEFIT TO ANSWER (because they had date at 10:15p)âbut couldnât they just answer that they heard me and to say call next day. Not perfect, but at least satisfactory or possibly right then CONNECT with REGIONAL office. I donât have photo because probably looks like photo in instruction manualâaverage bland looking which correlates with public perception. I have an entire fridge filled with gourmet vegan mealsâsent me from east coast co SAKARAâwhich if I ordered 3 meals/ day for
5 daysâfor $450+/ week!! So it better be better worth it to cheat!! Last night, benefit of the doubt BUT customer service not even closeâbut I had been treated so badly. Since I truly am vegan, I donât want coupon for another pizza (and NOT EASY TO GIVE AWAY). So I will feel valued as customer, please credit my card for actual amount of $30âa small expense for positive PR.
Thank you,
(Previously very loyal and convenient customerâwith big megaphone)
Jody
Atmosphere: 1
Food: 1
Service: 1
No alcohol sticky floors dirty bathroom
Atmosphere: 2
Food: 4
Service: 4
Left on hold after taking my order then said was close we I went to pay
Service: 1
Recommended dishes: Cinnamon Sticks
We arrived just after 1 on a Saturday. We were greeted and seated immediately. Our waitress was super nice and attentive. The pizza and wings were delicious and the soda was perfect. We had a great dine in experience. I would highly recommend and I would definitely go back.
Atmosphere: 5
Food: 5
Service: 5
I got a melt sandwich, and it was not even worth it, basically two thin crust pizza dough with hardly any middle to it ,over cooked and super oilyMy daughter got chicken Alfredo and she said it was great, but her bread sticks was over cooked.
Atmosphere: 4
Food: 2
Service: 4
Online ordering sucks. It kept putting us back to the main screen. Big pain. There's one of the reasons I hardly ever order there. I even tried to call. They put me on hold and forgot me.
Great place is you want great pizza!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Marinara
Restaurantji Recommends
It has been more than a couple years that I've been there. Ordered the chicken fettuccine alfredo, even asked for extra chicken. There were plenty of noodles, and okay on the sauce. But really really had to look for the chicken. There was hardly any at all. It's one thing to ask for a fettuccine alfredo, but when you ask for chicken fettuccine alfredo you expect to find some chicken in it!!!
Food: 1
Service: 3
The best wings
Good service! Hot food!
I love our local Pizza Hut! Great service and the food is wonderful. I highly recommend!
Went to pick up order, there were two employees outside on a smoke break. I went to pick-up window and had to wait quite a while before anyone came to window. If employee shortage is so bad only have 1 employee go on break at a time. They can socialize after work.
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