45 minutes waiting for my pickup order. Missing item in my order. Not even a sorry about the wait. Cold fries.
Atmosphere: 3
Food: 2
Service: 1
Cameron Meredith
Understaffed, forget my drink cup as usual, and I had to wait 10 minutes for a burger, fries, and a drink, shouldn't take that long, wouldn't recommend going to this mcdonalds.
Atmosphere: 3
Food: 4
Service: 1
Samantha Fuller
I understand everyone has bad days, and I try to keep that in mind. But I’ve had several experiences with rude employees at this location, and sometimes wait 10-15 minutes for my food. With the prices they’re charging, it’s not worth it anymore for poor customer service and long wait times.
John Carmody
One usually expects a certain level of competence at Mickey D’s. This franchise which almost owns fast food in Monticello is sorely lacking. Tonight I returned a mystery meat sandwich which was supposed to be fish and fries. I paid for this treat to the surly teen who took my $$ and threw me a receipt but expected to get the food I ordered - not here folks! Wrong order again to accompany sloppily prepared foods are the rule. This is the last time I say NOT AGAIN! I will go to any length to avoid spending my money at this poor excuse for a restaurant.
Atmosphere: 3
Food: 1
Service: 2
Russell Thomas
Nice quite town and good service.
Atmosphere: 2
Food: 4
Service: 4
Jenny Mikulich
I hate to say this, but it's true. Order is frequently wrong. Food is frequently old and dry and stale. Yes, I keep going. We have 2 drive thrus in Monticello, so... I have always a better experience here at breakfast time than any other time of the day.
Atmosphere: 3
Food: 2
Service: 3
Drew Levitt
Very kind workers.
Bonnie Baker
Coffee was good! Thank you
Theresa Peterson
Was just there and you tried yo serve me a drink that I clearly watched the employee put his hand into the side of the cup touching the ice before moving it over to be filled with tea. That was disgusting! Glad I got it and had a new one made. You need to train your workers better.
Michelle Jackson
Did not get my order correct and then when I tried to fix it and pay for the difference they would not let me manager was rude
You guys always get my order wrong. I always get a quarter pounder with ketchup only and you guys never make it ketchup only. and whenever you guys do you forget, napkins or straws or my sauce.
Michael Schriml
Expensive. Waiting seven minutes on hash browns?
Robert Penn
I visited the museum not Polar Express. It is a great museum with good people
Brianna Reyes
We frequent here a lot as you can imagine with 3 kids and living in Monticello. We stopped by this morning to grab a quick bite for the little ones and a drink. We order and without giving us a price the lady says pull up. No problem. We go to pay the member taking the payment is friendly and just gives us the price. Does not confirm the order. He hands us back the card and we drive up to get our order. At the pick up window the member asks us what we order. 3 McDoubles and 4 large sweet tea. He hands us the sandwiches and 1 sweet tea. No problem mistakes happen. The manger on duty asks to see our receipt. We never received a receipt. He goes back and looks and says you were only charged for 1 drink. Again no problem. I told them I am fine with paying for the other 3 drinks. The manager walks away. The members at the window say’s sorry I can’t ring you up you have to go back in the line. At this point I’ve been in line for 5 mins. I ask him nicely to call back the manager. I’m sure he can just ring us up at the front register and he can grab the teas. The manager says no they should have confirmed the order on the screen before pulled off. I confirmed they did not ask us if the order was correct nor give us the price, we were told to drive forward. I’m frustrated at this point and drive off. I call to get manager name. Josh is the general manager and when asked for corporate number he says the number is is on the large cups. If you can not properly run a store or the members do not become a general manager. The fact he had a headset on and could hear the members interactions and is not correcting the habits is a problem. I do not blame the workers here I blame management. Get it together.
Atmosphere: 1
Food: 3
Service: 1
David Frazier
Drive through always screws my order up. One guy is super rude and talks to you like you're an idiot
45 minutes waiting for my pickup order. Missing item in my order. Not even a sorry about the wait. Cold fries.
Atmosphere: 3
Food: 2
Service: 1
Understaffed, forget my drink cup as usual, and I had to wait 10 minutes for a burger, fries, and a drink, shouldn't take that long, wouldn't recommend going to this mcdonalds.
Atmosphere: 3
Food: 4
Service: 1
I understand everyone has bad days, and I try to keep that in mind. But I’ve had several experiences with rude employees at this location, and sometimes wait 10-15 minutes for my food. With the prices they’re charging, it’s not worth it anymore for poor customer service and long wait times.
One usually expects a certain level of competence at Mickey D’s. This franchise which almost owns fast food in Monticello is sorely lacking. Tonight I returned a mystery meat sandwich which was supposed to be fish and fries. I paid for this treat to the surly teen who took my $$ and threw me a receipt but expected to get the food I ordered - not here folks! Wrong order again to accompany sloppily prepared foods are the rule. This is the last time I say NOT AGAIN! I will go to any length to avoid spending my money at this poor excuse for a restaurant.
Atmosphere: 3
Food: 1
Service: 2
Nice quite town and good service.
Atmosphere: 2
Food: 4
Service: 4
I hate to say this, but it's true. Order is frequently wrong. Food is frequently old and dry and stale. Yes, I keep going. We have 2 drive thrus in Monticello, so...
I have always a better experience here at breakfast time than any other time of the day.
Atmosphere: 3
Food: 2
Service: 3
Very kind workers.
Coffee was good! Thank you
Was just there and you tried yo serve me a drink that I clearly watched the employee put his hand into the side of the cup touching the ice before moving it over to be filled with tea. That was disgusting! Glad I got it and had a new one made. You need to train your workers better.
Did not get my order correct and then when I tried to fix it and pay for the difference they would not let me manager was rude
Restaurantji Recommends
You guys always get my order wrong. I always get a quarter pounder with ketchup only and you guys never make it ketchup only. and whenever you guys do you forget, napkins or straws or my sauce.
Expensive. Waiting seven minutes on hash browns?
I visited the museum not Polar Express. It is a great museum with good people
We frequent here a lot as you can imagine with 3 kids and living in Monticello. We stopped by this morning to grab a quick bite for the little ones and a drink. We order and without giving us a price the lady says pull up. No problem. We go to pay the member taking the payment is friendly and just gives us the price. Does not confirm the order. He hands us back the card and we drive up to get our order. At the pick up window the member asks us what we order. 3 McDoubles and 4 large sweet tea. He hands us the sandwiches and 1 sweet tea. No problem mistakes happen. The manger on duty asks to see our receipt. We never received a receipt. He goes back and looks and says you were only charged for 1 drink. Again no problem. I told them I am fine with paying for the other 3 drinks. The manager walks away. The members at the window say’s sorry I can’t ring you up you have to go back in the line. At this point I’ve been in line for 5 mins. I ask him nicely to call back the manager. I’m sure he can just ring us up at the front register and he can grab the teas. The manager says no they should have confirmed the order on the screen before pulled off. I confirmed they did not ask us if the order was correct nor give us the price, we were told to drive forward. I’m frustrated at this point and drive off. I call to get manager name. Josh is the general manager and when asked for corporate number he says the number is is on the large cups. If you can not properly run a store or the members do not become a general manager. The fact he had a headset on and could hear the members interactions and is not correcting the habits is a problem. I do not blame the workers here I blame management. Get it together.
Atmosphere: 1
Food: 3
Service: 1
Drive through always screws my order up. One guy is super rude and talks to you like you're an idiot
Atmosphere: 1
Food: 1
Service: 1
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