We frequent here a lot as you can imagine with 3 kids and living in Monticello. We stopped by this morning to grab a quick bite for the little ones and a drink. We order and without giving us a price the lady says pull up. No problem. We go to pay the member taking the payment is friendly and just gives us the price. Does not confirm the order. He hands us back the card and we drive up to get our order. At the pick up window the member asks us what we order. 3 McDoubles and 4 large sweet tea. He hands us the sandwiches and 1 sweet tea. No problem mistakes happen. The manger on duty asks to see our receipt. We never received a receipt. He goes back and looks and says you were only charged for 1 drink. Again no problem. I told them I am fine with paying for the other 3 drinks. The manager walks away. The members at the window say’s sorry I can’t ring you up you have to go back in the line. At this point I’ve been in line for 5 mins. I ask him nicely to call back the manager. I’m sure he can just ring us up at the front register and he can grab the teas. The manager says no they should have confirmed the order on the screen before pulled off. I confirmed they did not ask us if the order was correct nor give us the price, we were told to drive forward. I’m frustrated at this point and drive off. I call to get manager name. Josh is the general manager and when asked for corporate number he says the number is is on the large cups. If you can not properly run a store or the members do not become a general manager. The fact he had a headset on and could hear the members interactions and is not correcting the habits is a problem. I do not blame the workers here I blame management. Get it together.
Atmosphere: 1
Food: 3
Service: 1
David Frazier
Drive through always screws my order up. One guy is super rude and talks to you like you're an idiot
Atmosphere: 1
Food: 1
Service: 1
Louis Von Hatten
Exactly what you expect out of a McDonalds.
Atmosphere: 3
Food: 3
Service: 3
Embrey Reardon
I ordered a medium strawberry milkshake and they only filled it half way and put barely any whipped cream, these teenagers don’t know how to do there job correctly, as a teenager my self I WOULD DO A WAY BETTER JOB. thank you for reading
Atmosphere: 1
Food: 1
Service: 1
Eric Siebert
Ordered dine in, 20 min later still do not have my order...
Atmosphere: 1
Service: 1
Patricia Cermak
Service was slow inside for the food to come out, but the staff were very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: French Fries, Mcdouble, Chicken Mcnuggets
Evan
Never been to a slower McDonalds. I’ve lived here for 8 years and at least half the time I come here, I’m asked to pull over a park on the side and wait another 5-10 min for my food.
Atmosphere: 3
Food: 4
Courtney D
I've been to several different Mcdonalds locations in my life, but this one in particular seems to have better tasting foods. So fresh and well flavored.
Food: 5
Ellyn Park
bee!,÷:1+. aww 1n cozy Snr vnmz bm m z "_;×>?/
Atmosphere: 5
e r
Never been to a slower McDonalds. I’ve lived here for 8 years and at least half the time I come here, I’m asked to pull over a park on the side and wait another 5-10 min for my food.
Wheelchair accessibility: If I hadn't gone through the drive-thru I would have used the handicapped door because I walk with a cane.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Mcdouble, Hot Caramel Sundae, Bacon Egg & Cheese Biscuit
Maria Romero
Wheelchair accessibility: If I hadn't gone through the drive-thru I would have used the handicapped door because I walk with a cane.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Mcdouble, Hot Caramel Sundae, Bacon Egg & Cheese Biscuit
Barb Gentry
Restaurant was immaculate. Food was grea.
Atmosphere: 5
Food: 5
Service: 5
The Fatal One
25% of the time this location doesnt prepare my food correctly (no cheese due to ANAPHYLAXIS allergy) or they refuse to make fresh food for your order (can't make fresh egg and sausage for the burritos because we already put cheese on all of it). This is at 745am with 3 hours left of serving breakfast... Save your money and peace of mind.
We frequent here a lot as you can imagine with 3 kids and living in Monticello. We stopped by this morning to grab a quick bite for the little ones and a drink. We order and without giving us a price the lady says pull up. No problem. We go to pay the member taking the payment is friendly and just gives us the price. Does not confirm the order. He hands us back the card and we drive up to get our order. At the pick up window the member asks us what we order. 3 McDoubles and 4 large sweet tea. He hands us the sandwiches and 1 sweet tea. No problem mistakes happen. The manger on duty asks to see our receipt. We never received a receipt. He goes back and looks and says you were only charged for 1 drink. Again no problem. I told them I am fine with paying for the other 3 drinks. The manager walks away. The members at the window say’s sorry I can’t ring you up you have to go back in the line. At this point I’ve been in line for 5 mins. I ask him nicely to call back the manager. I’m sure he can just ring us up at the front register and he can grab the teas. The manager says no they should have confirmed the order on the screen before pulled off. I confirmed they did not ask us if the order was correct nor give us the price, we were told to drive forward. I’m frustrated at this point and drive off. I call to get manager name. Josh is the general manager and when asked for corporate number he says the number is is on the large cups. If you can not properly run a store or the members do not become a general manager. The fact he had a headset on and could hear the members interactions and is not correcting the habits is a problem. I do not blame the workers here I blame management. Get it together.
Atmosphere: 1
Food: 3
Service: 1
Drive through always screws my order up. One guy is super rude and talks to you like you're an idiot
Atmosphere: 1
Food: 1
Service: 1
Exactly what you expect out of a McDonalds.
Atmosphere: 3
Food: 3
Service: 3
I ordered a medium strawberry milkshake and they only filled it half way and put barely any whipped cream, these teenagers don’t know how to do there job correctly, as a teenager my self I WOULD DO A WAY BETTER JOB. thank you for reading
Atmosphere: 1
Food: 1
Service: 1
Ordered dine in, 20 min later still do not have my order...
Atmosphere: 1
Service: 1
Service was slow inside for the food to come out, but the staff were very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: French Fries, Mcdouble, Chicken Mcnuggets
Never been to a slower McDonalds. I’ve lived here for 8 years and at least half the time I come here, I’m asked to pull over a park on the side and wait another 5-10 min for my food.
Atmosphere: 3
Food: 4
I've been to several different Mcdonalds locations in my life, but this one in particular seems to have better tasting foods. So fresh and well flavored.
Food: 5
bee!,÷:1+.
aww 1n cozy Snr vnmz bm m z "_;×>?/
Atmosphere: 5
Never been to a slower McDonalds. I’ve lived here for 8 years and at least half the time I come here, I’m asked to pull over a park on the side and wait another 5-10 min for my food.
Atmosphere: 3
Food: 4
Restaurantji Recommends
Wheelchair accessibility: If I hadn't gone through the drive-thru I would have used the handicapped door because I walk with a cane.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Mcdouble, Hot Caramel Sundae, Bacon Egg & Cheese Biscuit
Wheelchair accessibility: If I hadn't gone through the drive-thru I would have used the handicapped door because I walk with a cane.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Mcdouble, Hot Caramel Sundae, Bacon Egg & Cheese Biscuit
Restaurant was immaculate. Food was grea.
Atmosphere: 5
Food: 5
Service: 5
25% of the time this location doesnt prepare my food correctly (no cheese due to ANAPHYLAXIS allergy) or they refuse to make fresh food for your order (can't make fresh egg and sausage for the burritos because we already put cheese on all of it). This is at 745am with 3 hours left of serving breakfast... Save your money and peace of mind.
Atmosphere: 1
Food: 1
Service: 1
Great fries, chicken sandwiches are my go to.
Atmosphere: 4
Food: 4
Service: 4
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