Chipotle Mexican Grill

Picking up an order that was placed 30+ minutes ago. Got there, and they never started it. Had to wait 20+ minutes for the food because it was 6 bowls

ordered for pickup and ordered extra corn and extra lettuce and they put no lettuce and half a scoop of corn like lettuce makes or breaks my chipotle bowl and i was so excited to eat with love island 👎

Place is disgusting and workers are useless. This chipotle needs to be out of business

I ordered a kids meal build your own and I specifically asked for extra white rice. From all the times I’ve been there they have never gave me extra rice. They give me the tiniest bit of food and I do not get full from it at all. Not happy. The environment is also disgusting.

Though my experience dining here before was okay, my experience ordering was very different. Despite ordering via app at 9:06pm (nearly an hour before closing time), I came in to pick it up around 9:30pm only to find that A) my order hadn't even been started and B) by then the employees ran out of two key ingredients for my order, but would not be making any more. Employees offered to replace the sides with other ingredients, but the mismanagement and resultant lack dissatisfied people so much that they refused to eat what I picked up for them. Which made it all a very big waste of money and effort on my part. So sadly, despite having eaten at other branches without trouble, I'm afraid this poor experience has ruined my enjoyment of Chipotle overall.

We ordered three bowls from this place through Uber, and the whole order was wrong. The food we received was soggy and missing salsa from everything. We will never eat at this location again. Other Chipotle locations are good except for this one.

I can't talk about the food since I never actually got to order lately. Not from around here, just visit at the same time once every month Sunday around 4 pm. The place looks dirty from the moment you enter, today 6.22.25 there were only two people working that I could see, the one guy emptying a bag of some liquid into a big bowl, no gloves. The other one was a girl at the register with a sour face who didn't seem like she was happy at all, no greetings, no nothing. There was food all over the counters, just a mess overall. Now if it was one time I would say, ok, maybe a bad day, but this has happened the last 3 times I've been there, same exact situation where I walk out of the place without buying anything. Possibly the worst Chipotle I've been to.

I stopped on 6/22 to pick up dinner. There was NO way I would ever eat in that absolutely disgusting restaurant. Old steak on the grill, dirty cutting boards and knives by the grill.
Food EVERYWHERE besides in the metal bins (lettuce, beans, cheese) ALL over the counter!
I was not greeted, which is just fine because I left as did the couple in line ahead of me.
This Chipotle doesn’t represent the company and shame on management. Also, 2 guys on break, sitting behind the store smoking.. lovely; I don’t want them touching me food.

I dont recommend going here. there are better places. I repeat I do not recommend this place.

Steak burritos meat not much flavor

Atmosphere: 5

Food: 3

Service: 5

The food always looks bad, the service is terrible, the staff is apathetic, rude and always seems like they are doing you a favor and not to mention the cleanliness and hygiene! Never again

Atmosphere: 1

Food: 1

Service: 1

Every time I order from this chipotle, there’s always something wrong with my order. This most recent order, I ordered a salad bowl for take out, and the salad had no greens. The chips are also always bad. And those working at this location don’t seem to care. And for some reason, every time I order a salad, they always seem to be out of the vinegrette.

Atmosphere: 2

Food: 3

Service: 2

I have been going to this location since they opened. I will continue to go back if I want Chipotle.
I see some reviews and I want to reply to them:
I have never received an incorrect order.
I have never received "rude" service.
I have never had 'bugs' in my food.
I have never received undersized portions.

The greatest critique that I have is they are woefully understaffed. If you go to the Chipotle on Touhy there are 6-8 people working.
And WHY are they ALWAYS out of the fajita vegetables? In the maybe 50 times I have gone there, they're out of fajita vegetables 47 times.

I went in today for lunch at around 12:15pm and there were three people working. Only three people during lunch hour on a friday. Three.
The service I received was fine, my portion was appropriate, though waiting in line for 12 minutes to get served is not great.

The employee turnover in this location is ridiculous. I almost never see the same person there more than 3 or 4 times.
You know what they say about rude/unhappy employees and high turnover rates? The conditions and management are bad.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Guacamole, Burrito

Meat hard rice hard don’t go here and waste money like I did

Ali and his entire team are awesome!! They work well together to provide exceptional service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: High Protein Bowl