I wanted 2 chicken biscuits and they said it would be a 4 minute wait. It seems like it took less than 4 minutes and they both chicken patties seemed like they were cooked for 10 minutes or more. The biscuits were so crumbly it made it hard to eat in the car.
Atmosphere: 3
Food: 2
Service: 2
Bj G
So I revisited this location despite my first mind. I will tell you the experience was way better than before. Everyone was friendly and helpful. I asked what changed and the employees said they’re under new management. So if you haven’t been here recently give them a try again because they’ve definitely made some changes. Thanks for changing my mind about this location.
Atmosphere: 5
Food: 5
Service: 5
Chris Miller
It was good
Atmosphere: 5
Food: 5
Service: 5
Jeany Vescovo
That shift lead Anthony really added to my experience there. Very friendly and great customer service. In fact the whole team was awesome. Good people!!!
Atmosphere: 5
Food: 5
Service: 5
Michael Fritze
This was not a shining moment for Hardee's in my opinion. Miranda at the cash register needed additional help from a manager because my wife informed her that she was gluten free,
The lettuce on her Double Bacon Cheeseburger was old, wilted and black on parts of it. The beef tacos I ordered were as follows: Hard shell, some hot seasoned beef, lettuce and cheese. No hot sauce was available by the drink stand and I did not ask the employees for any.
The employees were nice, the place was kind of clean, and we could not wait to get back on the road and leave.
Since we do not live in the state, the chances of us giving them another shot are slim to none.
Atmosphere: 3
Food: 2
Service: 2
Donna Jones
Katherine was The One that GREETED me with such ENTHUSIASM AND SWEET VOICE at The Hardees on Broadway (1500425) Mt. Vernon, IL. DRIVE-THRU And when I got to The Window she GREETED me again with such An AWESOME Personality!! She had the food ready with A SMILE!! She TRULY is A CUSTOMER/PEOPLE-PLEASING PERSON!! SHE IS AN ASSET TO HER EMPLOYER!! DISCLAIMER: I DO NOT PERSONALLY KNOW THIS SWEET LADY - BUT, I WAS VERY IMPRESSED!! HAVE A BLESSED DAY!!
Atmosphere: 5
Food: 5
Service: 5
Shane Mckeown
If I could give them a zero star I would but I went through their drive-thru for lunch. I sat there for 10 minutes waiting to order and nobody in front of me then went around to pay for my food and there was somebody in the Drive-Thru waiting for food. Sat there about another 15 minutes and decided I had enough. I backed out and I left worst Hardee's ever
T D
Sat at the drive thru speaker for 10 minutes before they took the order of the car ahead of me after I honked. Sat in drive thru so far for 20 plus minutes at window for 10 of them. No communication.
I was passing through on my way home to Florida so it was a quick trip there and sleep lol
Atmosphere: 2
Food: 3
Service: 2
Doris `Johnson
Janaiya was very professional we made a quick stop and we had great service 10/10
Atmosphere: 5
Food: 5
Service: 5
DeMontez Gibson
Janaiya was very professional we made a quick stop and we had great service 10/10
Atmosphere: 5
Food: 5
Service: 5
Kenwyn Horne
Your shift leader Janaiya and her team did an amazing job she had a lot of orders but somehow she manage to get us out of there quick I love how polite her and her crew was
Simple sandwich is over priced
Atmosphere: 1
Food: 4
Service: 2
The food was the best I’ve there in a long time.
Atmosphere: 5
Food: 5
Service: 5
I wanted 2 chicken biscuits and they said it would be a 4 minute wait. It seems like it took less than 4 minutes and they both chicken patties seemed like they were cooked for 10 minutes or more. The biscuits were so crumbly it made it hard to eat in the car.
Atmosphere: 3
Food: 2
Service: 2
So I revisited this location despite my first mind. I will tell you the experience was way better than before. Everyone was friendly and helpful. I asked what changed and the employees said they’re under new management. So if you haven’t been here recently give them a try again because they’ve definitely made some changes. Thanks for changing my mind about this location.
Atmosphere: 5
Food: 5
Service: 5
It was good
Atmosphere: 5
Food: 5
Service: 5
That shift lead Anthony really added to my experience there. Very friendly and great customer service. In fact the whole team was awesome. Good people!!!
Atmosphere: 5
Food: 5
Service: 5
This was not a shining moment for Hardee's in my opinion. Miranda at the cash register needed additional help from a manager because my wife informed her that she was gluten free,
The lettuce on her Double Bacon Cheeseburger was old, wilted and black on parts of it. The beef tacos I ordered were as follows: Hard shell, some hot seasoned beef, lettuce and cheese. No hot sauce was available by the drink stand and I did not ask the employees for any.
The employees were nice, the place was kind of clean, and we could not wait to get back on the road and leave.
Since we do not live in the state, the chances of us giving them another shot are slim to none.
Atmosphere: 3
Food: 2
Service: 2
Katherine was The One that GREETED me with such ENTHUSIASM AND SWEET VOICE at The Hardees on Broadway (1500425) Mt. Vernon, IL. DRIVE-THRU And when I got to The Window she GREETED me again with such An AWESOME Personality!! She had the food ready with A SMILE!! She TRULY is A CUSTOMER/PEOPLE-PLEASING PERSON!! SHE IS AN ASSET TO HER EMPLOYER!! DISCLAIMER: I DO NOT PERSONALLY KNOW THIS SWEET LADY - BUT, I WAS VERY IMPRESSED!! HAVE A BLESSED DAY!!
Atmosphere: 5
Food: 5
Service: 5
If I could give them a zero star I would but I went through their drive-thru for lunch. I sat there for 10 minutes waiting to order and nobody in front of me then went around to pay for my food and there was somebody in the Drive-Thru waiting for food. Sat there about another 15 minutes and decided I had enough. I backed out and I left worst Hardee's ever
Sat at the drive thru speaker for 10 minutes before they took the order of the car ahead of me after I honked. Sat in drive thru so far for 20 plus minutes at window for 10 of them. No communication.
Service: 1
Restaurantji Recommends
Slow service due to lack of enough workers
I was passing through on my way home to Florida so it was a quick trip there and sleep lol
Atmosphere: 2
Food: 3
Service: 2
Janaiya was very professional we made a quick stop and we had great service 10/10
Atmosphere: 5
Food: 5
Service: 5
Janaiya was very professional we made a quick stop and we had great service 10/10
Atmosphere: 5
Food: 5
Service: 5
Your shift leader Janaiya and her team did an amazing job she had a lot of orders but somehow she manage to get us out of there quick I love how polite her and her crew was
Atmosphere: 5
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