Shut the lights off while we were still present and eating before they closed.
Atmosphere: 1
Food: 5
Service: 2
Always Infinitee
Staff wasnt friendly, didnt put my family members sandwiches in a bag just left them wrapped on the counter.
Atmosphere: 1
Food: 1
Service: 1
Its Yaboi
I showed up at 8:30 on 11/12/25 after walking across the street because they were supposed to still be open and they had locked the doors and closed already which is really irritating because after a 12 hour shift this was all I wanted to eat
Atmosphere: 1
Service: 1
susan
I think you get quite a bit of meat in comparison to Subway. I do take advantage of yesterday's bread.
Atmosphere: 5
Food: 5
Service: 5
Paul Henry
Wow !! Straight up fantastic!! Sandwich great ! Freaky fast !! . And customer service outstanding!! Keep up the good work in Mt Vernon !! Bacon chicken sandwich off the chain highly recommended!!
Atmosphere: 5
Food: 5
Service: 5
Alaric Davis
If you have time to tell people to wait when there's no customers, you have time to take orders.
richard daniels
Always a great choice for a sub sandwich! 😋
Atmosphere: 5
Food: 5
Service: 5
Tina Stinde
Not sure why mu usual #5 Vito is so small. Inflation????
Atmosphere: 3
Food: 5
Service: 3
Rye
Stopped for at dinner time to grab sandwiches and we’re out of bread. Bathroom was absolutely discussing.
The guy at the register is TOTALLY CLUELESS AND CONFUSED ‼️‼️‼️
Waste of time!!!
Atmosphere: 1
Food: 1
Service: 1
Clay
Honestly one of the worst experiences I've ever had with a restaurant on multiple occasions. The first time my fiance and I came to this location we ordered online through the app as we both had just gotten off of work and just wanted to get food an go home. I then get a call after about 5 minutes with the employee saying that they were out of bread, we understood and were given the option of each of our sandwiches made with the smaller sized bread. We declined because they said they would only make one which would be half the size for the price of a regular sized sub, I then ask to just get a refund and was told that I would have to call the next day to speak with the store manager. I called the next day and was told they cannot make refunds made for orders made on previous days and that we were "out of luck" according to the manager. I then told my fiance that we would not be going back for awhile, well tonight was that night and boy it was not great. We once again order on the app due to work and get our sandwiches after waiting 15 minutes for fresh bread to be made. We understood as dinner rush had probably just finished and they were making the last of the bread for the night, granted we had ordered about 20 minutes before we showed up and still had to wait. We eventually get our subs and make our way home and are met with a sub made correctly and one made absolutely completely wrong. My fiance offers to go back as I was in the shower and she goes to take it back, this time she calls ahead and is told they have no bread again, she relays this to me in a text after I'm out of the shower and I say I just want a refund and I'll find something at home. She passes that on to the person on the phone and is told that they do NO refunds on online orders and they can either make the little sub but once again only one for the price of the regular size or we get nothing. My fiance agrees to this and gets the sub. This is insane, I've had this kind of situation a multitude of times in mount vernon and have been given a refund on every occasion I had asked for one even if the order was made online, this is not only the worst Jimmy John's I've been too but probably one of the worst services I've ever been given at a restaurant. Under no circumstances should anyone give this franchise owner money. 0/10
George Cross
I enjoy Jimmy John's sandwiches, but this one is terrible, and the person I had to interact with here was far less than professional, they didn't make my sandwich correctly but I really felt like it was done intentionally and with malice, they even told me I needed to wait out side the store for my sandwich, I dont know if I will ever go back again to this one anyway, your ability to be rude and disrespectful attitude must be a prerequisite to get a job here.
Shut the lights off while we were still present and eating before they closed.
Atmosphere: 1
Food: 5
Service: 2
Staff wasnt friendly, didnt put my family members sandwiches in a bag just left them wrapped on the counter.
Atmosphere: 1
Food: 1
Service: 1
I showed up at 8:30 on 11/12/25 after walking across the street because they were supposed to still be open and they had locked the doors and closed already which is really irritating because after a 12 hour shift this was all I wanted to eat
Atmosphere: 1
Service: 1
I think you get quite a bit of meat in comparison to Subway. I do take advantage of yesterday's bread.
Atmosphere: 5
Food: 5
Service: 5
Wow !! Straight up fantastic!! Sandwich great ! Freaky fast !! . And customer service outstanding!! Keep up the good work in Mt Vernon !! Bacon chicken sandwich off the chain highly recommended!!
Atmosphere: 5
Food: 5
Service: 5
If you have time to tell people to wait when there's no customers, you have time to take orders.
Always a great choice for a sub sandwich! 😋
Atmosphere: 5
Food: 5
Service: 5
Not sure why mu usual #5 Vito is so small. Inflation????
Atmosphere: 3
Food: 5
Service: 3
Stopped for at dinner time to grab sandwiches and we’re out of bread. Bathroom was absolutely discussing.
Atmosphere: 1
Food: 1
Service: 1
Four of us, different sandwiches, all very tasty.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Great food!
Atmosphere: 5
Food: 5
Service: 5
Very nice service And the food was fast and tasty
New owners
SUPER SLOW ‼️
The guy at the register is TOTALLY CLUELESS AND CONFUSED ‼️‼️‼️
Waste of time!!!
Atmosphere: 1
Food: 1
Service: 1
Honestly one of the worst experiences I've ever had with a restaurant on multiple occasions. The first time my fiance and I came to this location we ordered online through the app as we both had just gotten off of work and just wanted to get food an go home. I then get a call after about 5 minutes with the employee saying that they were out of bread, we understood and were given the option of each of our sandwiches made with the smaller sized bread. We declined because they said they would only make one which would be half the size for the price of a regular sized sub, I then ask to just get a refund and was told that I would have to call the next day to speak with the store manager. I called the next day and was told they cannot make refunds made for orders made on previous days and that we were "out of luck" according to the manager. I then told my fiance that we would not be going back for awhile, well tonight was that night and boy it was not great. We once again order on the app due to work and get our sandwiches after waiting 15 minutes for fresh bread to be made. We understood as dinner rush had probably just finished and they were making the last of the bread for the night, granted we had ordered about 20 minutes before we showed up and still had to wait. We eventually get our subs and make our way home and are met with a sub made correctly and one made absolutely completely wrong. My fiance offers to go back as I was in the shower and she goes to take it back, this time she calls ahead and is told they have no bread again, she relays this to me in a text after I'm out of the shower and I say I just want a refund and I'll find something at home. She passes that on to the person on the phone and is told that they do NO refunds on online orders and they can either make the little sub but once again only one for the price of the regular size or we get nothing. My fiance agrees to this and gets the sub. This is insane, I've had this kind of situation a multitude of times in mount vernon and have been given a refund on every occasion I had asked for one even if the order was made online, this is not only the worst Jimmy John's I've been too but probably one of the worst services I've ever been given at a restaurant. Under no circumstances should anyone give this franchise owner money. 0/10
I enjoy Jimmy John's sandwiches, but this one is terrible, and the person I had to interact with here was far less than professional, they didn't make my sandwich correctly but I really felt like it was done intentionally and with malice, they even told me I needed to wait out side the store for my sandwich, I dont know if I will ever go back again to this one anyway, your ability to be rude and disrespectful attitude must be a prerequisite to get a job here.
Atmosphere: 3
Food: 1
Service: 1
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