Stopped for at dinner time to grab sandwiches and we’re out of bread. Bathroom was absolutely discussing.
Atmosphere: 1
Food: 1
Service: 1
Alex Tamalunas
Four of us, different sandwiches, all very tasty.
Atmosphere: 4
Food: 4
Service: 4
AuthorCJackson
Great food!
Atmosphere: 5
Food: 5
Service: 5
Alive cubed
Very nice service And the food was fast and tasty
Glenn Schiff
New owners
SUPER SLOW ‼️
The guy at the register is TOTALLY CLUELESS AND CONFUSED ‼️‼️‼️
Waste of time!!!
Atmosphere: 1
Food: 1
Service: 1
Clay
Honestly one of the worst experiences I've ever had with a restaurant on multiple occasions. The first time my fiance and I came to this location we ordered online through the app as we both had just gotten off of work and just wanted to get food an go home. I then get a call after about 5 minutes with the employee saying that they were out of bread, we understood and were given the option of each of our sandwiches made with the smaller sized bread. We declined because they said they would only make one which would be half the size for the price of a regular sized sub, I then ask to just get a refund and was told that I would have to call the next day to speak with the store manager. I called the next day and was told they cannot make refunds made for orders made on previous days and that we were "out of luck" according to the manager. I then told my fiance that we would not be going back for awhile, well tonight was that night and boy it was not great. We once again order on the app due to work and get our sandwiches after waiting 15 minutes for fresh bread to be made. We understood as dinner rush had probably just finished and they were making the last of the bread for the night, granted we had ordered about 20 minutes before we showed up and still had to wait. We eventually get our subs and make our way home and are met with a sub made correctly and one made absolutely completely wrong. My fiance offers to go back as I was in the shower and she goes to take it back, this time she calls ahead and is told they have no bread again, she relays this to me in a text after I'm out of the shower and I say I just want a refund and I'll find something at home. She passes that on to the person on the phone and is told that they do NO refunds on online orders and they can either make the little sub but once again only one for the price of the regular size or we get nothing. My fiance agrees to this and gets the sub. This is insane, I've had this kind of situation a multitude of times in mount vernon and have been given a refund on every occasion I had asked for one even if the order was made online, this is not only the worst Jimmy John's I've been too but probably one of the worst services I've ever been given at a restaurant. Under no circumstances should anyone give this franchise owner money. 0/10
George Cross
I enjoy Jimmy John's sandwiches, but this one is terrible, and the person I had to interact with here was far less than professional, they didn't make my sandwich correctly but I really felt like it was done intentionally and with malice, they even told me I needed to wait out side the store for my sandwich, I dont know if I will ever go back again to this one anyway, your ability to be rude and disrespectful attitude must be a prerequisite to get a job here.
Atmosphere: 3
Food: 1
Service: 1
Crystal Cornine
This was one of the best JJs I've been to across the nation! I love what I love and y'all nailed it! My order was perfectly made and delicious. Thank you!
Atmosphere: 4
Food: 5
Service: 5
Christina Whitt
My kids like this place but I hate going there they always mess up my orders or don't put the extra stuff you pay for and when you tell them they messed up they get attitude
Food: 2
Service: 2
Taige Wood
The store staff delivers food without notifying customers that they’re food is dropped off
They have a very short delivery range. I live off 20th street in Mount Vernon. She even said you're 11 minutes away. Very disappointed that I can't get a delivery... 11mins doesn't seem like that much of an inconvenience...
Service: 1
Louie Czarny
Xcellent friendly staff .. helpful, patient, courteous A+++ all the way
Alex Peterson
These people are not interested in making money. They'd rather lie about you than be accountable.She told them "I had cussed her out" and hung up on me.I did not.Now I'm sure their little 3 person disaster has some lemming stuff to say.But Alex didn't cuss anybody out. That'll get me in your face every. single. time.Just another I'll be partying in front of when the closed signs are permanently put in the windows.Don't lie on me. You don't have a dissatisfied customer. You have an enemy.If this manager had any brain at all, he could've straightened this out.Instead, they needed me to know how hard it is to work there, and how I hurted their wee lil feewins. SmhMake money. Shut up.
Atmosphere: 1
Food: 1
Service: 1
August Weichinger
Very good food and friendly people!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Lulu, Original Roast Beef, Triple Chocolate Chunk
August Nitram
Very good food and friendly people!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Lulu, Original Roast Beef, Triple Chocolate Chunk
Stopped for at dinner time to grab sandwiches and we’re out of bread. Bathroom was absolutely discussing.
Atmosphere: 1
Food: 1
Service: 1
Four of us, different sandwiches, all very tasty.
Atmosphere: 4
Food: 4
Service: 4
Great food!
Atmosphere: 5
Food: 5
Service: 5
Very nice service And the food was fast and tasty
New owners
SUPER SLOW ‼️
The guy at the register is TOTALLY CLUELESS AND CONFUSED ‼️‼️‼️
Waste of time!!!
Atmosphere: 1
Food: 1
Service: 1
Honestly one of the worst experiences I've ever had with a restaurant on multiple occasions. The first time my fiance and I came to this location we ordered online through the app as we both had just gotten off of work and just wanted to get food an go home. I then get a call after about 5 minutes with the employee saying that they were out of bread, we understood and were given the option of each of our sandwiches made with the smaller sized bread. We declined because they said they would only make one which would be half the size for the price of a regular sized sub, I then ask to just get a refund and was told that I would have to call the next day to speak with the store manager. I called the next day and was told they cannot make refunds made for orders made on previous days and that we were "out of luck" according to the manager. I then told my fiance that we would not be going back for awhile, well tonight was that night and boy it was not great. We once again order on the app due to work and get our sandwiches after waiting 15 minutes for fresh bread to be made. We understood as dinner rush had probably just finished and they were making the last of the bread for the night, granted we had ordered about 20 minutes before we showed up and still had to wait. We eventually get our subs and make our way home and are met with a sub made correctly and one made absolutely completely wrong. My fiance offers to go back as I was in the shower and she goes to take it back, this time she calls ahead and is told they have no bread again, she relays this to me in a text after I'm out of the shower and I say I just want a refund and I'll find something at home. She passes that on to the person on the phone and is told that they do NO refunds on online orders and they can either make the little sub but once again only one for the price of the regular size or we get nothing. My fiance agrees to this and gets the sub. This is insane, I've had this kind of situation a multitude of times in mount vernon and have been given a refund on every occasion I had asked for one even if the order was made online, this is not only the worst Jimmy John's I've been too but probably one of the worst services I've ever been given at a restaurant. Under no circumstances should anyone give this franchise owner money. 0/10
I enjoy Jimmy John's sandwiches, but this one is terrible, and the person I had to interact with here was far less than professional, they didn't make my sandwich correctly but I really felt like it was done intentionally and with malice, they even told me I needed to wait out side the store for my sandwich, I dont know if I will ever go back again to this one anyway, your ability to be rude and disrespectful attitude must be a prerequisite to get a job here.
Atmosphere: 3
Food: 1
Service: 1
This was one of the best JJs I've been to across the nation! I love what I love and y'all nailed it! My order was perfectly made and delicious. Thank you!
Atmosphere: 4
Food: 5
Service: 5
My kids like this place but I hate going there they always mess up my orders or don't put the extra stuff you pay for and when you tell them they messed up they get attitude
Food: 2
Service: 2
The store staff delivers food without notifying customers that they’re food is dropped off
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They have a very short delivery range. I live off 20th street in Mount Vernon. She even said you're 11 minutes away. Very disappointed that I can't get a delivery... 11mins doesn't seem like that much of an inconvenience...
Service: 1
Xcellent friendly staff .. helpful, patient, courteous A+++ all the way
These people are not interested in making money. They'd rather lie about you than be accountable.She told them "I had cussed her out" and hung up on me.I did not.Now I'm sure their little 3 person disaster has some lemming stuff to say.But Alex didn't cuss anybody out. That'll get me in your face every. single. time.Just another I'll be partying in front of when the closed signs are permanently put in the windows.Don't lie on me. You don't have a dissatisfied customer. You have an enemy.If this manager had any brain at all, he could've straightened this out.Instead, they needed me to know how hard it is to work there, and how I hurted their wee lil feewins. SmhMake money. Shut up.
Atmosphere: 1
Food: 1
Service: 1
Very good food and friendly people!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Lulu, Original Roast Beef, Triple Chocolate Chunk
Very good food and friendly people!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Lulu, Original Roast Beef, Triple Chocolate Chunk
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