Ordered early took 20 + minutes to get food on break was late getting back poorly staffed need more people working had a online order had to wait in line for same order staff was friendly tho so kind of a plus wish there was a no star option
Tommy Magee
It took over 35 minutes to get an order of 2 Sandwiches.. Only 1 person working at lunch time????? Worst experience at a Subway anywhere in the country..
Emily Frank
They rarely seem to get an order right. The staff is always rude. Most of the time it's teens who act like they don't want to be there, which I can understand, but at least they could try to smile. Also this last time we ordered sandwhichs the app said they would be ready at 4:10. We get the message to say they are ready and show up and the place is closed. They were suposed to open until 6:30. They charged my debit card too. So now I will try to call them when they open, and almost bet they won't answer, cause they never do and will end up having to go in there. By that time I will likely be very upset. I think I am done with this place.
bdriving1
Love the SUB OF THE DAY... Great location daily M-F....
Jett Bennett
Consistently messes up my order, like almost everytime I order. And the staff is mostly unfriendly and somewhat rude
Atmosphere: 2
Food: 2
Service: 1
Bre Gooding
I almost always have a good experience at my local Subway. Today, I put in an online order, waited, and went to pick it up as soon as it said “Ready”. The kid behind the counter hadn’t even started the order. There was only 1 car in the drive thru and a family eating. No biggie. I left and got other groceries while I waited. Went back, it was ready. Sandwich wasn’t toasted, but was great on all other aspects. Well, I just sat down to eat the second half of my sandwich, and I bit into a small sharp piece of plastic. I’m not mad, just “huh”. I work in the restaurant industry and it happens. Main point of this post: Be mindful of order timing, prep area tidiness, and pay extra attention to materials. Trust me, not the weirdest thing to happen.
I ordered a sandwich through the app ahead of time so I wouldn't have to wait for lunch. I arrive to pick it up and they never made it. After waiting to have it made I get back to work to spend 5 minutes to devour my sandwich just to find out it's the wrong one. I called to notify the store that it was the wrong order. They told me I was wrong and that way what I ordered. Not only that but I had to bring physical proof that I was right. I understood especially for the area how it gets busy at certain times and that there were only two people working. What I don't care for is being talked to so rudely when I just wanted my money back at that point. I understand needing proof, but the way I was spoken to made me never want to order from this particular subway again. Let alone go back just for a refund. I don't want to deal with their horrible attitude.
Dietary restrictions: I have been trying to stay away from beef and pork due to heart issues. I ordered a turkey sandwich and got a beef sandwich instead.
Reginald Cannon
Can't go wrong with Subway. There aren't that many restaurants in My. Sterling. However, there are enough. The people are very friendly, so, the service is always with a smile.
Atmosphere: 3
Food: 4
Service: 5
Charity Deardorff
Jen was by herself and still worked hard to make all of the customers happy. With a smile on her fave
Bryan Coley
Good food and nice people
Becca G
The workers were phenomenal BUT they only had 1 footlong of Italian bread and the rest plain wheat. They were out of chicken for the chicken bacon ranch sandwiches so I used the rotisserie chicken. It was decent. Very busy, and only 2 workers. I would return though. I suppose they just had a bad evening?
Ordered early took 20 + minutes to get food on break was late getting back poorly staffed need more people working had a online order had to wait in line for same order staff was friendly tho so kind of a plus wish there was a no star option
It took over 35 minutes to get an order of 2 Sandwiches.. Only 1 person working at lunch time????? Worst experience at a Subway anywhere in the country..
They rarely seem to get an order right. The staff is always rude. Most of the time it's teens who act like they don't want to be there, which I can understand, but at least they could try to smile. Also this last time we ordered sandwhichs the app said they would be ready at 4:10. We get the message to say they are ready and show up and the place is closed. They were suposed to open until 6:30. They charged my debit card too. So now I will try to call them when they open, and almost bet they won't answer, cause they never do and will end up having to go in there. By that time I will likely be very upset. I think I am done with this place.
Love the SUB OF THE DAY... Great location daily M-F....
Consistently messes up my order, like almost everytime I order. And the staff is mostly unfriendly and somewhat rude
Atmosphere: 2
Food: 2
Service: 1
I almost always have a good experience at my local Subway. Today, I put in an online order, waited, and went to pick it up as soon as it said “Ready”. The kid behind the counter hadn’t even started the order. There was only 1 car in the drive thru and a family eating. No biggie. I left and got other groceries while I waited. Went back, it was ready. Sandwich wasn’t toasted, but was great on all other aspects. Well, I just sat down to eat the second half of my sandwich, and I bit into a small sharp piece of plastic. I’m not mad, just “huh”. I work in the restaurant industry and it happens. Main point of this post: Be mindful of order timing, prep area tidiness, and pay extra attention to materials. Trust me, not the weirdest thing to happen.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Grilled Chicken, Steak & Cheese
Subway, you get to pick all the stuff on the sandwich. I always get everything including olives and hot peppers ?️ yum.
Atmosphere: 2
Food: 4
Service: 4
Great sandwiches.
Atmosphere: 5
Food: 5
Service: 5
The place was amazing as well as the food, which was 11/10. The staff couldn't be nicer.
Atmosphere: 5
Food: 5
Service: 5
The place was amazing as well as the food, which was 11/10. The staff couldn't be nicer.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered a sandwich through the app ahead of time so I wouldn't have to wait for lunch. I arrive to pick it up and they never made it. After waiting to have it made I get back to work to spend 5 minutes to devour my sandwich just to find out it's the wrong one. I called to notify the store that it was the wrong order. They told me I was wrong and that way what I ordered. Not only that but I had to bring physical proof that I was right. I understood especially for the area how it gets busy at certain times and that there were only two people working. What I don't care for is being talked to so rudely when I just wanted my money back at that point. I understand needing proof, but the way I was spoken to made me never want to order from this particular subway again. Let alone go back just for a refund. I don't want to deal with their horrible attitude.
Dietary restrictions: I have been trying to stay away from beef and pork due to heart issues. I ordered a turkey sandwich and got a beef sandwich instead.
Can't go wrong with Subway. There aren't that many restaurants in My. Sterling. However, there are enough. The people are very friendly, so, the service is always with a smile.
Atmosphere: 3
Food: 4
Service: 5
Jen was by herself and still worked hard to make all of the customers happy. With a smile on her fave
Good food and nice people
The workers were phenomenal BUT they only had 1 footlong of Italian bread and the rest plain wheat. They were out of chicken for the chicken bacon ranch sandwiches so I used the rotisserie chicken. It was decent. Very busy, and only 2 workers. I would return though. I suppose they just had a bad evening?
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