Would rate a zero if I could. Been here many times with a pickup order that I was able to get through the drive thru. Waited in the drive thru line for them to not listen to my name, tell me I have to wait ten minutes because I ordered online even though it was ready, shouted at me from the window, and then made me proceed to come inside to get my order. Stay away; staff does not know what they're doing at all.
Service: 1
Sharon Reusz
Who doesn't love Culvers? Come on!
Atmosphere: 5
Food: 5
Service: 5
Antonio Contreras
Why are my fries this color? The correct answer is DIRTY OIL! Not eating here again.
Atmosphere: 1
Food: 1
Service: 1
Alex Swearengin
When scanning someone's phone it should not be taken into the building when going thru the drive thru
Atmosphere: 1
Food: 5
Service: 1
Dan Merrick
Horrible drive thru service
Service: 1
SONNIE
Ewwww im bringing the end of the year with Culvers. Had to stop by for the deluxe butterburger basket to bring in my New Year Eve festivities. No lines - no wait today. Ample menu choice. Jam packed with flavors. Employee *Talley* put a lil razzle dazzle on my lunch with his extraordinary customer service with high energy and smiles, paired with menu recommendations. Talley suggested I try the the Salted Caramel and Cashew Concrete Mixer.... 10/10... it was a hit. I think, I like it here. Adding this location to my favorites. Thanks again Culvers and Talley for a top tier end of the year, celebratory meal!!
Atmosphere: 5
Food: 5
Service: 5
Wes Ketcham
Poor quality food, bad service, overpriced
Danny Vitolka
I ordered 3 cheese burgers with fries 🍟 they forgot my 3 rd burger not eating here again
Atmosphere: 5
Food: 1
Service: 1
Andrew Coltman
Great burgers and service.
Raechel Zemaitis
Went one day inside, watched my order sit and get cold on the counter for 10 minutes because someone bagged it up and then forgot about it. They have one person on the registers even when they’re the most busy and that person is also multitasking bagging items. It takes about 20 minutes to place an order inside because of this. Today I went to the drive thru and ordered a water and pretzel bites. When I got to the window they didn’t give me my water. I said “I ordered a large water too” and the worker said “I’ll charge you for a small” and then proceeded to tell me I owed over $2.50! I said “for water??” to which he replied “I have to charge you for the cup” hello? I feel like I’m being pranked. The cup is NOT worth 2.50. #1, their BOTTLED water costs less at just 2.29 a bottle. #2, even if the cup needed to be charged for it should be around 30 cents. I know because I order one at McDonald’s all the time. #3, the Culver’s in Frankfort does not charge for their water at all. So something somewhere was miscommunicated. All of this is just to say someone either trained them wrong at this location or if not, shame on Culver’s for attempting to charge that much. It’s absolutely ridiculous to pay that much for fountain water. Overall this is arguably the worst location within the surrounding areas like Joliet, Frankfort and Orland Park. Will not be going back here ever again.
Had an amazing experience with the drive through lady Nicki. She was extremely professional and made sure to repeat our order to make sure everything was correct. I usually don’t leave reviews but she was very very good and I just had to. Sadly, you guys were out of cheese curds which was unfortunate but Nicki’s great service made up for it.
Atmosphere: 5
Food: 4
Service: 5
Linnetta Taylor
There were 7 of us ( 3 adults and 4 children)for one order. The cashier/server (Jayla) was patient and kind with taking each of our orders. The next time I 'm in New Lenox will certainly consider this Culver's again because of her excellent customer service.
Atmosphere: 4
Food: 4
Service: 5
Kristen Carr
Cindy, one of the managers at the New Lenox location, is one if THE SWEETEST people that we've ever met!!! She's SUPER FRIENDLY, HELPFUL & ABSOLUTELY ONE OF THE BEST MANAGERS E.V.E.R.!!!
Atmosphere: 5
Food: 5
Service: 5
Bryan Oropeza
Love the food but worst service ever, took them 20 minutes for two burgers and and they were not even busy, never going back to this specific location.
Atmosphere: 1
Food: 1
Service: 1
Mark Taylor
This Culver’s is every bit about service to the guests, and the food was perfect
Would rate a zero if I could. Been here many times with a pickup order that I was able to get through the drive thru. Waited in the drive thru line for them to not listen to my name, tell me I have to wait ten minutes because I ordered online even though it was ready, shouted at me from the window, and then made me proceed to come inside to get my order. Stay away; staff does not know what they're doing at all.
Service: 1
Who doesn't love Culvers? Come on!
Atmosphere: 5
Food: 5
Service: 5
Why are my fries this color? The correct answer is DIRTY OIL! Not eating here again.
Atmosphere: 1
Food: 1
Service: 1
When scanning someone's phone it should not be taken into the building when going thru the drive thru
Atmosphere: 1
Food: 5
Service: 1
Horrible drive thru service
Service: 1
Ewwww im bringing the end of the year with Culvers. Had to stop by for the deluxe butterburger basket to bring in my New Year Eve festivities. No lines - no wait today. Ample menu choice. Jam packed with flavors. Employee *Talley* put a lil razzle dazzle on my lunch with his extraordinary customer service with high energy and smiles, paired with menu recommendations. Talley suggested I try the the Salted Caramel and Cashew Concrete Mixer.... 10/10... it was a hit. I think, I like it here. Adding this location to my favorites. Thanks again Culvers and Talley for a top tier end of the year, celebratory meal!!
Atmosphere: 5
Food: 5
Service: 5
Poor quality food, bad service, overpriced
I ordered 3 cheese burgers with fries 🍟 they forgot my 3 rd burger not eating here again
Atmosphere: 5
Food: 1
Service: 1
Great burgers and service.
Went one day inside, watched my order sit and get cold on the counter for 10 minutes because someone bagged it up and then forgot about it. They have one person on the registers even when they’re the most busy and that person is also multitasking bagging items. It takes about 20 minutes to place an order inside because of this. Today I went to the drive thru and ordered a water and pretzel bites. When I got to the window they didn’t give me my water. I said “I ordered a large water too” and the worker said “I’ll charge you for a small” and then proceeded to tell me I owed over $2.50! I said “for water??” to which he replied “I have to charge you for the cup” hello? I feel like I’m being pranked. The cup is NOT worth 2.50. #1, their BOTTLED water costs less at just 2.29 a bottle. #2, even if the cup needed to be charged for it should be around 30 cents. I know because I order one at McDonald’s all the time. #3, the Culver’s in Frankfort does not charge for their water at all. So something somewhere was miscommunicated. All of this is just to say someone either trained them wrong at this location or if not, shame on Culver’s for attempting to charge that much. It’s absolutely ridiculous to pay that much for fountain water. Overall this is arguably the worst location within the surrounding areas like Joliet, Frankfort and Orland Park. Will not be going back here ever again.
Restaurantji Recommends
Had an amazing experience with the drive through lady Nicki. She was extremely professional and made sure to repeat our order to make sure everything was correct. I usually don’t leave reviews but she was very very good and I just had to. Sadly, you guys were out of cheese curds which was unfortunate but Nicki’s great service made up for it.
Atmosphere: 5
Food: 4
Service: 5
There were 7 of us ( 3 adults and 4 children)for one order. The cashier/server (Jayla) was patient and kind with taking each of our orders. The next time I 'm in New Lenox will certainly consider this Culver's again because of her excellent customer service.
Atmosphere: 4
Food: 4
Service: 5
Cindy, one of the managers at the New Lenox location, is one if THE SWEETEST people that we've ever met!!! She's SUPER FRIENDLY, HELPFUL & ABSOLUTELY ONE OF THE BEST MANAGERS E.V.E.R.!!!
Atmosphere: 5
Food: 5
Service: 5
Love the food but worst service ever, took them 20 minutes for two burgers and and they were not even busy, never going back to this specific location.
Atmosphere: 1
Food: 1
Service: 1
This Culver’s is every bit about service to the guests, and the food was perfect
Atmosphere: 5
Food: 5
Service: 5
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