This is the world’s slowest Dunkin Donuts. I’ve gone numerous times and every time it takes an insane amount of time to get my order. Simply just donuts and coffee. Today was a full 10 min. For a cold brew. They seem to lose the order numbers they are on. They need new management!
Food: 3
Service: 1
kt
The worker informed me the two donuts I wanted were all out. I asked what they had, I could barely understand what she was saying, she acted as if there was this huge rush. (There was no one else in line) I then chose old fashioned because that’s the only flavor I understood. The donut had absolutely no flavor plus the breakfast sandwich my boyfriend got, was so burnt he couldn’t enjoy it.
Food: 1
Service: 2
D S
Stopped in on National Donut Day. I ordered a wake up wrap with no cheese. Order taker asked me to pull around. The young lady brought out my food. Unfortunately, it was not my order. I went inside & the place was very busy. They rectified it pretty quick & I was on my way. Food was fresh & delicious! Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Kristen Carr
We had placed our order in the app, so it should've been ready when we got there. This placebid so disorganized that that didn't have the dozen donuts on yhe order, so we had to show the order from the app to the cashier. We waited 6 or 7 minutes for the guy in front of us (in the drive thru) & THEN we had to wait another 8-10 minutes for them to get their heads screwed on correctly & to give us our order. It'll be a LONG TIME before I go back to this location!!!
Atmosphere: 1
Food: 1
Service: 1
Michael Loy
Love the coffee
Atmosphere: 5
Food: 5
Service: 5
Jim Allen
Discontinued food products on the menu. So annoying. All the dunkin stores. They claim corporate controls the menus. Well then corporate needs to step it up
Atmosphere: 1
Food: 1
Service: 1
tiny toes
I’ve gone to this location multiple times and it sucks every-time. It always takes them an insane amount of time to get through the drive through cars and when I went into the store once to pick up an online delivery they didn’t have it ready and wouldn’t listen to me as i tried to explain what the rest of my order was so it took 10 extra minutes just for them to figure out a donut order. If you’re in a rush or even just want to get somewhere on time do not go to this location.
Atmosphere: 1
Food: 3
Service: 1
Maeve’s Corner
I loved it when it first opened but the amount of times i’ve had to sit in the drive thru waiting for over 15 minutes is ridiculous. They cannot make our orders correctly and always seem so confused. Why am I waiting over 15 minutes to get order to go?? Crazy work
Liz Sakanis
Their drive through menu wasn’t working. How are we supposed to know what to order?
Atmosphere: 1
Service: 1
Marcie Garr
This is honestly the best Dunkin’ Donuts I have ever been to! I literally ordered on the app 5 minutes ago, pulled through the little mobile order spot in the drive thru and my coffee and sandwich were literally there in seconds. I 10/10 recommend this location, speedy service and excellent workers! I went a little before 4 o’clock and had a great experience! Definitely come here
The morning workers are rude and always ruin my order even the simplest orders. They are always out of something.
Atmosphere: 1
Food: 1
Service: 1
Beth Curtin
Very incompetent at this place. Wrong order for third time. Took 15minutes at intercom for person to finally 'understand'-I thought, a simple black coffee and breakfast sandwich. I check bag, ok. Get home coffee loaded with cream n sugar which not only is disgusting to me, I can't drink dt allergies Definitely done with this place but routinely SO bad felt I should alert others
Food: 2
Service: 1
Ali panjwani
The new Dunkin’ drive thru location paired with the new Gas N’ Wash is really convenient in New Lenox. It’s nice on cold or rainy days when you don’t have even get out of your car to grab your favorite cup of coffee. They even have an express mobile order lane so I can order on my Dunkin app and bypass the ordering board. The crew is so kind and welcoming. The technology they use in this place to get my order fast, fresh, and friendly is really amazing! Just tried some Dunkin Midnight coffee, just enough strength and smoothness to get me through the day, can’t wait to get my daily Iced Coffee and donut when the weather gets warmer. New Lenox runs on Dunkin’!
This is the world’s slowest Dunkin Donuts. I’ve gone numerous times and every time it takes an insane amount of time to get my order. Simply just donuts and coffee. Today was a full 10 min. For a cold brew. They seem to lose the order numbers they are on. They need new management!
Food: 3
Service: 1
The worker informed me the two donuts I wanted were all out. I asked what they had, I could barely understand what she was saying, she acted as if there was this huge rush. (There was no one else in line) I then chose old fashioned because that’s the only flavor I understood. The donut had absolutely no flavor plus the breakfast sandwich my boyfriend got, was so burnt he couldn’t enjoy it.
Food: 1
Service: 2
Stopped in on National Donut Day. I ordered a wake up wrap with no cheese. Order taker asked me to pull around. The young lady brought out my food. Unfortunately, it was not my order. I went inside & the place was very busy.
They rectified it pretty quick & I was on my way. Food was fresh & delicious!
Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
We had placed our order in the app, so it should've been ready when we got there. This placebid so disorganized that that didn't have the dozen donuts on yhe order, so we had to show the order from the app to the cashier. We waited 6 or 7 minutes for the guy in front of us (in the drive thru) & THEN we had to wait another 8-10 minutes for them to get their heads screwed on correctly & to give us our order. It'll be a LONG TIME before I go back to this location!!!
Atmosphere: 1
Food: 1
Service: 1
Love the coffee
Atmosphere: 5
Food: 5
Service: 5
Discontinued food products on the menu. So annoying. All the dunkin stores. They claim corporate controls the menus. Well then corporate needs to step it up
Atmosphere: 1
Food: 1
Service: 1
I’ve gone to this location multiple times and it sucks every-time. It always takes them an insane amount of time to get through the drive through cars and when I went into the store once to pick up an online delivery they didn’t have it ready and wouldn’t listen to me as i tried to explain what the rest of my order was so it took 10 extra minutes just for them to figure out a donut order. If you’re in a rush or even just want to get somewhere on time do not go to this location.
Atmosphere: 1
Food: 3
Service: 1
I loved it when it first opened but the amount of times i’ve had to sit in the drive thru waiting for over 15 minutes is ridiculous. They cannot make our orders correctly and always seem so confused. Why am I waiting over 15 minutes to get order to go?? Crazy work
Their drive through menu wasn’t working. How are we supposed to know what to order?
Atmosphere: 1
Service: 1
This is honestly the best Dunkin’ Donuts I have ever been to! I literally ordered on the app 5 minutes ago, pulled through the little mobile order spot in the drive thru and my coffee and sandwich were literally there in seconds. I 10/10 recommend this location, speedy service and excellent workers! I went a little before 4 o’clock and had a great experience! Definitely come here
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
very slow drive thru
The morning workers are rude and always ruin my order even the simplest orders. They are always out of something.
Atmosphere: 1
Food: 1
Service: 1
Very incompetent at this place. Wrong order for third time. Took 15minutes at intercom for person to finally 'understand'-I thought, a simple black coffee and breakfast sandwich. I check bag, ok. Get home coffee loaded with cream n sugar which not only is disgusting to me, I can't drink dt allergies
Definitely done with this place but routinely SO bad felt I should alert others
Food: 2
Service: 1
The new Dunkin’ drive thru location paired with the new Gas N’ Wash is really convenient in New Lenox. It’s nice on cold or rainy days when you don’t have even get out of your car to grab your favorite cup of coffee. They even have an express mobile order lane so I can order on my Dunkin app and bypass the ordering board. The crew is so kind and welcoming. The technology they use in this place to get my order fast, fresh, and friendly is really amazing! Just tried some Dunkin Midnight coffee, just enough strength and smoothness to get me through the day, can’t wait to get my daily Iced Coffee and donut when the weather gets warmer. New Lenox runs on Dunkin’!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sausage Egg and Cheese, Dunkin' Coconut Refreshers, Grilled Cheese, Dunkin' Refreshers, Stuffed Biscuit Bites, Donuts, Bagels
Worst dunkin in town. Go to the one on cedar. This place can't make food or drinks correct.
Atmosphere: 3
Food: 1
Service: 3
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