I typically don’t write reviews often, but this felt necessary. I go to this location in new Lenox because it is fast pace. I go through drive thru usually before work to get drinks in the morning around 10. The employees are always nice and welcoming. However, the young man that took my order and helped me at the window was on another level rude. I order two drinks today, an ice chai tea and an iced vanilla latte. I get to the window and the guy with curly hair and ear piercings did not greet me. Gave me my drinks and one of them was wrong. The latte was given hot when I had asked for iced. I know it was a small mistake and the workers are usually nice about it. Though, the guy gave me a dirty look and you can see in his body language he was annoyed. I work with customers in the food service so I understand how he felt but it was unprofessional. When I got my ice chai as well, it was mostly milk. I know I could have had it remade but I didn’t want to trouble him since he was already in a mood and I had to attend work on time.
Atmosphere: 2
Service: 1
Kathleen Mathews
Nice, clean and well maintained Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Jamie Kruizenga
I used to come to this location 2-3 times a day, but the overall atmosphere of this location is different than any other. A lot of the baristas are just very rude and the manager is terrible. She doesn’t care one bit about her customers. She is the only location that will not do a substitution on the base, even though the base is the exact same price. It makes no sense. It’s such a shame. They used to have such friendly employees, but they have mostly all left and either quit or moved to other locations because of the negative vibe here. I won’t go back, based on principle.
becky
This location has increasing gotten better. The coffee is reliable. Emmi is always smiling, Rhealin is great too. I haven’t seen her in awhile but ask for them to help you and you’ll get the best service and drink!
Food: 4
Service: 5
Cindy Berrum
This is the drink I revived without me taking the first sip. This Starbucks always disappoints with the amount that they give you. Get a new barista! Not the first time ether
Dez Warren
It doesn’t take much to care, but everytime my wife walks there with our two kids she always tells me that the manager just sits and watches her and she struggles to pull open a heavy door with double stroller. They also need to stop with that tip line, especially when the order is wrong 80% of the time.
Atmosphere: 3
Food: 1
Service: 1
Jennifer Truesdale
I have been to this location often. We always love our drinks. My daughter and some friends went today to hang out and get some coffee, we all had a great time and Emmi made our experience even better! She was so kind!
Atmosphere: 4
Food: 5
Service: 5
cookie man
I’m not sure what happened these last couple of months to this location specifically, but the way I see it the management team needs to take a good look at who they have running the store. I used to love this Starbucks for its unique vibe and quality of life inside the cafe. Now, that’s a mere echo of the past due to whoever is now running these sad, exhausted partners. #FreeThem #Now
Atmosphere: 1
Food: 2
Service: 5
Robert Thompson
Always friendly service . Hot coffee The orders are usually spot on
Atmosphere: 5
Food: 4
Service: 5
IrisLouise
I usually have a great experience every time. But lately I’ve had my order wrong twice. First time I got no strawberries in my strawberry açaí refresher. This time I asked for extra strawberries in my strawberry açaí refresher and there was barely 1 and a half scoops if that. Asked for honey in my oatmeal and didn’t get any, and I didn’t get a spoon. I’ve been a customer here for years and especially with prices going up (I use Uber eats here a lot), it’s disappointing to have my order wrong twice in one month. Please do better, this was my pick me up before work and it made me sad. :(
Usually like the beverages which may be made with various dairy and non- dairy options. Pretty consistent on product. Expensive for drinks.
Dietary restrictions: Unaccommodating to gluten-free diet.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Cheese Danish
Phuong Nguyen (Son Nguyen)
Can't say enough about this place. Everyone that work here super friendly, they greet you by your name. Thank you guys for being so kind!!! ❤
Atmosphere: 5
Food: 5
Service: 5
Mark Spengler
Basic smaller format Starbucks. Perfect service. Drive through busy. Probably needs a makeover a little worn but nice for sure. Recommended.
Atmosphere: 4
Food: 5
Service: 5
kelly kolodziejczak
The barista was very rude! I was was an utter shock of her attitude when I simply asked her how long my drink was she gave me an attitude. For the amount of money I spent on a drink. I really didn’t deserve the attitude when I was completely polite. I’m very disappointed in the Starbucks and I will not be returning. I will find a different one, even if I have to go further away from work.
Atmosphere: 1
Food: 1
Service: 1
twindagger
This was once a great place with a great atmosphere, the baristas are still fantastic but thats about it. There was a wall with lots of peoples dogs on it, mine included. After my dog that was there passed away I went here to feel better and enjoy a latte and see my old pal still there on the wall only to find out all of the pictures were taken down, I tried to ask the manager about it to which I was completely blown off and ignored. I dont know why such a wonderful thing was removed but it will be missed.
I typically don’t write reviews often, but this felt necessary. I go to this location in new Lenox because it is fast pace. I go through drive thru usually before work to get drinks in the morning around 10. The employees are always nice and welcoming. However, the young man that took my order and helped me at the window was on another level rude. I order two drinks today, an ice chai tea and an iced vanilla latte. I get to the window and the guy with curly hair and ear piercings did not greet me. Gave me my drinks and one of them was wrong. The latte was given hot when I had asked for iced. I know it was a small mistake and the workers are usually nice about it. Though, the guy gave me a dirty look and you can see in his body language he was annoyed. I work with customers in the food service so I understand how he felt but it was unprofessional. When I got my ice chai as well, it was mostly milk. I know I could have had it remade but I didn’t want to trouble him since he was already in a mood and I had to attend work on time.
Atmosphere: 2
Service: 1
Nice, clean and well maintained Starbucks.
Atmosphere: 5
Food: 5
Service: 5
I used to come to this location 2-3 times a day, but the overall atmosphere of this location is different than any other. A lot of the baristas are just very rude and the manager is terrible. She doesn’t care one bit about her customers. She is the only location that will not do a substitution on the base, even though the base is the exact same price. It makes no sense. It’s such a shame. They used to have such friendly employees, but they have mostly all left and either quit or moved to other locations because of the negative vibe here. I won’t go back, based on principle.
This location has increasing gotten better. The coffee is reliable. Emmi is always smiling, Rhealin is great too. I haven’t seen her in awhile but ask for them to help you and you’ll get the best service and drink!
Food: 4
Service: 5
This is the drink I revived without me taking the first sip. This Starbucks always disappoints with the amount that they give you. Get a new barista! Not the first time ether
It doesn’t take much to care, but everytime my wife walks there with our two kids she always tells me that the manager just sits and watches her and she struggles to pull open a heavy door with double stroller. They also need to stop with that tip line, especially when the order is wrong 80% of the time.
Atmosphere: 3
Food: 1
Service: 1
I have been to this location often. We always love our drinks. My daughter and some friends went today to hang out and get some coffee, we all had a great time and Emmi made our experience even better! She was so kind!
Atmosphere: 4
Food: 5
Service: 5
I’m not sure what happened these last couple of months to this location specifically, but the way I see it the management team needs to take a good look at who they have running the store. I used to love this Starbucks for its unique vibe and quality of life inside the cafe. Now, that’s a mere echo of the past due to whoever is now running these sad, exhausted partners. #FreeThem #Now
Atmosphere: 1
Food: 2
Service: 5
Always friendly service . Hot coffee
The orders are usually spot on
Atmosphere: 5
Food: 4
Service: 5
I usually have a great experience every time. But lately I’ve had my order wrong twice. First time I got no strawberries in my strawberry açaí refresher. This time I asked for extra strawberries in my strawberry açaí refresher and there was barely 1 and a half scoops if that. Asked for honey in my oatmeal and didn’t get any, and I didn’t get a spoon. I’ve been a customer here for years and especially with prices going up (I use Uber eats here a lot), it’s disappointing to have my order wrong twice in one month. Please do better, this was my pick me up before work and it made me sad. :(
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
Usually like the beverages which may be made with various dairy and non- dairy options. Pretty consistent on product. Expensive for drinks.
Dietary restrictions: Unaccommodating to gluten-free diet.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Cheese Danish
Can't say enough about this place. Everyone that work here super friendly, they greet you by your name. Thank you guys for being so kind!!! ❤
Atmosphere: 5
Food: 5
Service: 5
Basic smaller format Starbucks. Perfect service. Drive through busy. Probably needs a makeover a little worn but nice for sure. Recommended.
Atmosphere: 4
Food: 5
Service: 5
The barista was very rude! I was was an utter shock of her attitude when I simply asked her how long my drink was she gave me an attitude. For the amount of money I spent on a drink. I really didn’t deserve the attitude when I was completely polite. I’m very disappointed in the Starbucks and I will not be returning. I will find a different one, even if I have to go further away from work.
Atmosphere: 1
Food: 1
Service: 1
This was once a great place with a great atmosphere, the baristas are still fantastic but thats about it. There was a wall with lots of peoples dogs on it, mine included. After my dog that was there passed away I went here to feel better and enjoy a latte and see my old pal still there on the wall only to find out all of the pictures were taken down, I tried to ask the manager about it to which I was completely blown off and ignored. I dont know why such a wonderful thing was removed but it will be missed.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Veranda Blend, Blueberry Muffin
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