Service was terrible the girl taking my order refused to make something that use to be on the menu she flat out said NOPE NOT ON THE MENU NOT MAKING IT, and no it was not busy at all.
Melody Ongenae
They run out of things all the time!! Two trips downstairs the first one they couldn't make a Frappuccino. So we called down late afternoon, and it was a yes. Got down there and oh no we can make the 2 vanilla bean but not the mocha???
gabe cerda
Normally I would give this place a 5/5 but they close early sometimes and are really unprofessional about it If the store says they are open till 9:30 they should stay open till 9:30 they usually lock the doors like 10 minutes early Normally I drive a large truck and their drive threw is too small for me Stoped by at 9:27 tried the door was locked I knocked a few times they did see me and even made eye contact I hoped in the car and pulled up to The drive at 9:28 Nobody answered at 9:30 I pulled up to find them turning off the lights and hiding in the back Very unprofessional to ignore people when you are supposed to open I get a really easy to make drink lol and have been pretty loyal to the store probley have spent thousands here over the years not exaggerating
becky
One of the best and most reliable locations. Thank you.
Preciosa Gonzales
Rude worker & cold food
JASU
No napkins so says the barista supporting the drive thru on April 18 - really? Starbucks doesn’t have any napkins for its paying customers? So, I should be wiping my hands on my clothes?
maritza brown
Been here countless times since i moved nearby and never once had a messed up drink ☝🏼 staff is very friendly and quick :)
Melissa O'Connor
I ordered an iced coffee and was given no sugar and asked for 3 packages I have hypoglycemia. I ordered a grande and was given a venti instead. I do not recommend this Starbucks if you have hypoglycemia. New Lenox doesn't like to think hypoglycemia exists just diabetes. I will never ho back there again for an iced coffee. I never had this problem in Junction City, Kansas. Heroin addicts rule New Lenox I'm 1 of 8 women in Will County who have never done it and never will. Again will never buy iced coffee from here hypoglycemia again does not exist to New Lenox residents
Ryf Alva
I just wanted to express this Starbucks workers are very friendly and extra-mile going. Every time I come especially in the morning, my iced coffee always has a positive message, even on my cup of water one time.
Dawn Danielson
Dietary restrictions: They are always careful to rinse the blender before making my drink because I am allergic to milk and have to use almond milk.
This is a nice, clean Starbucks with easy entry and exits to the road. Plenty of seating and a nice large parking lot. THESE GIRLS MOVE FAST! It isn't usually crowded, but not because they aren't busy! THESE employees move so fast that there's never really a wait! And a consistently good drink. This is one of the best SB I've been to.
Atmosphere: 5
Food: 5
Service: 5
Rosemary O’Kelly
I frequent this location often.I enjoy my beverage and occasionally a bakery item while I read.Every visit the tables by the upholstered chairs are dirty and sticky.The larger tables are worse.Once I asked for a towel to clean the table and an employee came over and did a fast wipe (smear) of the table.It was not cleaner than before it was wiped.The floor is almost as bad, food bits, straw wrappers and sticky.Today I had to grab an extra chair for my backpack because the floor was so filthy.I go to the Frankfort, IL location weekly because it’s near an appointment.That location is MUCH cleaner.Occasionally I need to wipe the wood tables by the upholstered chairs and the floor is not 100% clean, but it’s much better, and I don’t expect 100% because it’s a busy business.But at least meet minimum cleaning standards at the Cedar New Lenox, IL location.Frankfort is further from my house, but unless the cleanliness improves I will make that my every day location, or I will go to the locally owned Gost Coffee. Beverages at Cedar are always properly made and delicious.
Atmosphere: 1
Service: 5
Jon Mahoney
Mocha Cookie Crumble! Nuff said!
Atmosphere: 5
Food: 5
Service: 5
Morgan O'Brien-Bledsoe
This is an absolutely lovely Starbucks! I didn't stop for any coffee but I did use the restroom which was extremely clean and the staff was very friendly! Next time I'm going to get a coffee!
Service was terrible the girl taking my order refused to make something that use to be on the menu she flat out said NOPE NOT ON THE MENU NOT MAKING IT, and no it was not busy at all.
They run out of things all the time!! Two trips downstairs the first one they couldn't make a Frappuccino. So we called down late afternoon, and it was a yes. Got down there and oh no we can make the 2 vanilla bean but not the mocha???
Normally I would give this place a 5/5 but they close early sometimes and are really unprofessional about it
If the store says they are open till 9:30 they should stay open till 9:30 they usually lock the doors like 10 minutes early
Normally I drive a large truck and their drive threw is too small for me
Stoped by at 9:27 tried the door was locked
I knocked a few times they did see me and even made eye contact
I hoped in the car and pulled up to
The drive at 9:28
Nobody answered at 9:30 I pulled up to find them turning off the lights and hiding in the back
Very unprofessional to ignore people when you are supposed to open I get a really easy to make drink lol and have been pretty loyal to the store probley have spent thousands here over the years not exaggerating
One of the best and most reliable locations. Thank you.
Rude worker & cold food
No napkins so says the barista supporting the drive thru on April 18 - really? Starbucks doesn’t have any napkins for its paying customers? So, I should be wiping my hands on my clothes?
Been here countless times since i moved nearby and never once had a messed up drink ☝🏼 staff is very friendly and quick :)
I ordered an iced coffee and was given no sugar and asked for 3 packages I have hypoglycemia. I ordered a grande and was given a venti instead. I do not recommend this Starbucks if you have hypoglycemia. New Lenox doesn't like to think hypoglycemia exists just diabetes. I will never ho back there again for an iced coffee. I never had this problem in Junction City, Kansas. Heroin addicts rule New Lenox I'm 1 of 8 women in Will County who have never done it and never will. Again will never buy iced coffee from here hypoglycemia again does not exist to New Lenox residents
I just wanted to express this Starbucks workers are very friendly and extra-mile going. Every time I come especially in the morning, my iced coffee always has a positive message, even on my cup of water one time.
Dietary restrictions: They are always careful to rinse the blender before making my drink because I am allergic to milk and have to use almond milk.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Pesto & Mozzarella Sandwich, Vanilla Bean Crème Frappuccino Blended Crème, Iced Apple Crisp Oatmilk Macchiato
Restaurantji Recommends
Very good .. service is great
Atmosphere: 4
Food: 5
Service: 5
This is a nice, clean Starbucks with easy entry and exits to the road. Plenty of seating and a nice large parking lot.
THESE GIRLS MOVE FAST! It isn't usually crowded, but not because they aren't busy! THESE employees move so fast that there's never really a wait! And a consistently good drink.
This is one of the best SB I've been to.
Atmosphere: 5
Food: 5
Service: 5
I frequent this location often.I enjoy my beverage and occasionally a bakery item while I read.Every visit the tables by the upholstered chairs are dirty and sticky.The larger tables are worse.Once I asked for a towel to clean the table and an employee came over and did a fast wipe (smear) of the table.It was not cleaner than before it was wiped.The floor is almost as bad, food bits, straw wrappers and sticky.Today I had to grab an extra chair for my backpack because the floor was so filthy.I go to the Frankfort, IL location weekly because it’s near an appointment.That location is MUCH cleaner.Occasionally I need to wipe the wood tables by the upholstered chairs and the floor is not 100% clean, but it’s much better, and I don’t expect 100% because it’s a busy business.But at least meet minimum cleaning standards at the Cedar New Lenox, IL location.Frankfort is further from my house, but unless the cleanliness improves I will make that my every day location, or I will go to the locally owned Gost Coffee. Beverages at Cedar are always properly made and delicious.
Atmosphere: 1
Service: 5
Mocha Cookie Crumble! Nuff said!
Atmosphere: 5
Food: 5
Service: 5
This is an absolutely lovely Starbucks! I didn't stop for any coffee but I did use the restroom which was extremely clean and the staff was very friendly! Next time I'm going to get a coffee!
Atmosphere: 5
Service: 5
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