Dunkin'
7525 N Harlem Ave, Niles
(847) 410-7294
Recent Reviews
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What a terrible service, I just asked the cashier to repeat what she said , and she yelled at me and all her coworkers started laughing.
Bad service, very bad service, I would never go to this location at this time. The cashier's mouth was full of chewing tobacco. Bad service
Atmosphere: 1
was immediately put off when my girls and i were given attitude when trying to place three seperate orders at the drive thru. we keep it extremely cute and respectful when it comes to interacting with customer service workers so just know nothing we did prompted the woman on the speaker to act like that. we simply ordered 3 drinks and 3 food items with no one in front of us… had to wait 20 minutes… okay. i attempted to use 900 reward points for a free drink to which the man at the window stated that my drink was not eligible, which was simply not true babe. 900 points gone. pissed me clean off. i don’t play about my points. on top of that, i ordered 2 ordered of snackin bacon. 8 pieces come in one order. so riddle me this: why did i get 4 LUKEWARM pieces per order? and the man at the window didn’t even give us a warm exit. handed us our order and closed the window in our face. safe to say my baddies and i will not be returning to this dunkin location… i recommend that you all do the same unless you wanna be faced with bottom of the barrel customer service and an unsatisfactory order. love y’all, have a blessed day! 😽
Atmosphere: 1
Food: 1
Service: 1
got there, no line mind you.. we did 3 separate orders and miss gurl wanna catch an attitude from the jump.. like? your job is customer service and hospitality? anyways took forever to order, miss gurl kept saying “one moment” dang how many moments you need? anyways finally finished taking our order just to wait 20 minutes at the window for 3 drinks and 3 food items (p.s. none of it was good) drinks? MID. food? COLD not even microwaved just defrosted. lame aaaah dunkin
Atmosphere: 1
Food: 1
Service: 1
Clean bathroom
Atmosphere: 5
Food: 5
Service: 5
This review is for the employees on nights that work til 11. I’ve caught him several times trying to overcharge me and making my drink wrong. He split my shot of espresso between two drinks? Then when confronted about it he said the lattes are made with 1 shot only. I doubt that because my drinks were different sizes . Then there is an employee that comes to register with family while they pick their own donuts behind counter. This is unprofessional and unsanitary.
Atmosphere: 1
Food: 1
Service: 1
Great food and service
Atmosphere: 4
Food: 4
Service: 4
Great staff. Wish the drive through was a bit easier to drive through lol
Atmosphere: 5
Food: 5
Service: 5
I ordered 25 munchkins and I half dozen donuts instead
Cashier looked at me like i was crazy. Hard time even ordering due to her accent. Then they double charged me for a coffee and stared at each other like i was in the wrong somehow. Looked annoyed that i was getting coffee at 6am. Overall bad experience.
Atmosphere: 1
Food: 2
Service: 1
Ordered a bacon egg and cheese bagel. Got a hockey puck burned to dust
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
terrible) exercised a lot) the coffee is made terribly, the food is prepared terribly) Only one worker, a guy, makes really tasty coffee and tasty food) other workers work indifferently, sometimes they don’t supply caramel, sometimes they don’t supply cheese, then they mix up the donuts) when the girls are on shift, my soul rejoices because that now there will be delicious coffee and food, for sure, fast and tasty) Unfortunately, I did not remember the name of the guy who works just like the girls, definitely fast and it's delicious, he always smiles and wears a cap on his head), one thing I can say is thank you to the girls and 1 guy for the delicious coffee❤️ the rest should be fired or taught how to make coffee properly because this is one disappointment)
Atmosphere: 2
Food: 1
Service: 1
Customer service was very bad even they not say hi to you.
Atmosphere: 1
Food: 1
Service: 1
The restaurant was very clean including the bathroom. The employees smiled and were very accommodating.
Dietary restrictions: For those who don't eat pork, they have a very good turkey sausage sausage.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Breakfast Sandwich
terrible. customer service 0/5 they couldn’t even say hi. the food was literally still frozen. the coffee even without having sugar was disgustingly sweet. terrible location. you’re better off going to the dunkin on milwaukee.
Atmosphere: 1
Food: 1
Service: 1
Prompt service
Food: 5
Service: 5
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