Papa Johns Pizza
8600 W Golf Rd #500, Niles
(847) 544-5252
Recent Reviews
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Pizza was very tasty. Customer service legit.
Atmosphere: 5
Food: 4
Service: 5
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Good experience, and good pizzas.
Atmosphere: 4
Food: 4
Service: 4
Great customer service
Atmosphere: 3
Food: 3
Service: 5
I live 6 miles away from here and there are 2 other Papa John's pizza near me. But here the pizzas taste the best and people are kinder. All the Papa john's stores would have same doughs and ingredients, but among the 9-10 branches, here's the best ! Especially today I met a female staff, and she took care of me with more delicate heart! Rose, I'm S. and appreciate your kind words & services! Since I found Papa John's pizza in 2012, I eat only its pizzas and you're the best ! Next time, I'll try the NY pizza and the Epic stuffed crust pizza, too !
Be healthy and happy for everyone !
Atmosphere: 5
Food: 5
Service: 5
Its written working hours till 12, they closed at 11
Atmosphere: 1
Food: 4
Service: 1
I worked here years ago. I like the different food that they prepare here. Specialty pizzas are always good if you don't know which one to get.
Atmosphere: 4
Food: 4
Service: 4
Over priced pizza, 20 bucks for a 12inch pizza yea never again quality legit the same as little ceasers.
Atmosphere: 2
Food: 1
Service: 3
Terrible customer service experience. I thought I might have a better customer experience walking into the store and ordering, but it was quite the opposite. I walked in and asked if there were deals tonight and was quoted $ 10 dollars for a large pizza. After ordering, they ended up charging me the full price. I didn't realize that until after I paid, and when I asked them about it, the cashier just said, we told you the price, and that was it. Don't even bother ordering in the store. Just go online and order, or call it in.
Atmosphere: 4
Food: 4
Service: 1
Got pizza from here with my son. And it was so disgusting. It had obviously been sitting all day. I’ve been sick the past two days from it. You guys should be ashamed and not allowed to be in business.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Horrible customer service and very unprofessional staff.
Super Bowl Sunday took them by surprise!
Atmosphere: 1
Food: 4
Service: 1
Thanks for best service and best pizza. From greek neighbour ;)
Atmosphere: 5
Food: 5
Service: 5
I order from here frequently, and it has always been satisfying. They use fresh and rich ingredients.
Atmosphere: 5
Food: 5
Service: 5
The best Papa John's pizza among 11 franchises!
Thank you Samir & managers !
Atmosphere: 5
Food: 5
Service: 5
My recent visit to Papa John's was one of the most disheartening and distressing experiences I've had in any restaurant. I was wearing traditional Indian attire, which I often do to celebrate my cultural heritage, and the treatment I received from the staff was nothing short of racist and discriminatory.
Upon entering the restaurant, I immediately noticed the staff's reaction to my presence. They exchanged looks and whispered to each other, casting glances at my traditional clothing. Despite this, I proceeded to place my order for a cheese pizza, hoping the service would improve.
When I approached the counter, the cashier barely acknowledged me, giving only a cold and indifferent look. I asked for a cheese pizza, and the cashier sighed audibly, as if my request was an inconvenience. The staff continued to whisper and snicker among themselves, making me feel extremely uncomfortable and unwelcome.
As I handed over my Amex Platinum card to pay for my order, I noticed the cashier's eyes widen in surprise. It was as if they couldn't believe that someone dressed in Indian attire could possess such a card. This reaction was not only unprofessional but also deeply insulting. The cashier's behavior implied a prejudice based on my appearance, which is utterly unacceptable.
While I waited for my pizza, the staff's mocking glances and whispers persisted. It was evident that my traditional clothing was the subject of their ridicule. When my order was finally ready, the cashier rudely called out my number without even looking at me. As I collected my pizza, I overheard one of the employees making a derogatory comment about my attire. This was the final straw.
I confronted the staff about their behavior, but instead of apologizing, they smirked and dismissed my concerns. Feeling humiliated and disrespected, I asked to speak with the manager. The manager's response was equally disheartening. They offered a half-hearted apology that lacked any sincerity or commitment to addressing the issue.
This experience has left me deeply disappointed and disillusioned with Papa John's. It is appalling that in this day and age, such blatant racism and discrimination can occur in a place of business. My traditional Indian attire is a part of my identity, and being mocked for it is an attack on my cultural background.
I urge Papa John's to take immediate action to address this issue. The staff should undergo comprehensive training on cultural sensitivity and customer service. There should also be strict consequences for any employees found engaging in discriminatory behavior.
I will not be returning to Papa John's and will be advising my friends and family to avoid this location as well. No one deserves to be treated with the disrespect and prejudice that I experienced. Until Papa John's can ensure that all customers are treated with dignity and respect, they have lost a loyal customer.
In conclusion, my visit to Papa John's was a deeply negative experience marked by racist behavior and poor customer service. I hope that sharing my story will encourage Papa John's to reflect on their values and take the necessary steps to prevent this kind of behavior in the future.
Atmosphere: 1
Food: 1
Service: 1
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